some CPE devices are not being able to be detected by GenieACS. I verified this same situation in two different equipments. The “session timeout” messages appears in GenieACS logs:
2020-12-14T11:28:07.166Z [INFO] 10.80.44.1 4C6E6E-M1200S-M1944000094: Inform; cpeRequestId=“1” informEvent=“0 BOOTSTRAP” informRetryCount=0
2020-12-14T11:28:38.175Z [ERROR] 10.80.44.1: Session timeout; sessionTimestamp=1607945287163 deviceId=“4C6E6E-M1200S-M1944000094”
It seems that Router is closing the connection before completing the entire process (see the trace below when ONU sends FIN, ACK message). I used another ACS to guarantee that problem is not on ONU and it worked as expected.
Also, I didn’t notice any big gap time between the messages… just to also discard the problem already comment in the forum (about the keep-alive timeout which is 5 seconds).
Can anyone help? This situation is only happening with GenieACS, that’s why I’m suspicious that the problem is related to some particular configuration in the ACS.