We have recently been trying to get our ACS working with NuCom routers (https://nucom.es/) and have been having some trouble with timeouts.
We decided to Port Mirror the WAN Ethernet so that we could see how the connection between the ACS and Router looked.
The router would get to a point in our provisioning script but would then seem to just stop responding. After checking the wireshark capture we saw that there was a time when the Router stopped sending packets for 5 seconds but then started again. It seems that the ACS, after seeing that the router hadn’t sent any packets duirng these 5 seconds decided that the comunication with the router had finished. This then causes a timeout in the cwmp-access log.
I have tried looking at the General Config Page (https://github.com/genieacs/genieacs/wiki/GenieACS-General-Config) and the config.coffee files to see if there was any sign of a “after 5 seconds kill connection” like code, but I haven’t managed to see anything.
Does anyone know why this might be happening and how I can fix it?