Same event every time

1

Hi all,

I installed genieacs recently but when I try to contact CPE, it’s sending always 3 events:

2023-10-05T13:26:54.197Z [INFO] 10.0.0.251 00259E-EG8145X6-48575443AD5310A7: Inform; cpeRequestId="37" informEvent="0 BOOTSTRAP,1 BOOT,6 CONNECTION REQUEST" informRetryCount=0
2023-10-05T13:27:25.204Z [ERROR] 10.0.0.251 00259E-EG8145X6-48575443AD5310A7: Session timeout; sessionTimestamp=1696512414195
2023-10-05T13:27:58.246Z [INFO] 10.0.0.251 00259E-EG8145X6-48575443AD5310A7: Inform; cpeRequestId="37" informEvent="0 BOOTSTRAP,1 BOOT,6 CONNECTION REQUEST" informRetryCount=0
2023-10-05T13:28:29.253Z [ERROR] 10.0.0.251 00259E-EG8145X6-48575443AD5310A7: Session timeout; sessionTimestamp=1696512478243
2023-10-05T13:28:31.298Z [INFO] 10.0.0.251 00259E-EG8145X6-48575443AD5310A7: Inform; cpeRequestId="37" informEvent="0 BOOTSTRAP,1 BOOT,6 CONNECTION REQUEST" informRetryCount=0
2023-10-05T13:29:02.303Z [ERROR] 10.0.0.251 00259E-EG8145X6-48575443AD5310A7: Session timeout; sessionTimestamp=1696512511294
2023-10-05T13:29:29.352Z [INFO] 10.0.0.251 00259E-EG8145X6-48575443AD5310A7: Inform; cpeRequestId="37" informEvent="0 BOOTSTRAP,1 BOOT,6 CONNECTION REQUEST" informRetryCount=0
2023-10-05T13:30:00.356Z [ERROR] 10.0.0.251 00259E-EG8145X6-48575443AD5310A7: Session timeout; sessionTimestamp=1696512569348
2023-10-05T13:30:19.407Z [INFO] 10.0.0.251 00259E-EG8145X6-48575443AD5310A7: Inform; cpeRequestId="37" informEvent="0 BOOTSTRAP,1 BOOT,6 CONNECTION REQUEST" informRetryCount=0

Anyone knows how to fix it?

2

Hmm, my psychic powers are failing me. You probably need to include a lot more information about your environment.

  • Are you using Apache/nginx as a reverse proxy for GenieACS?
  • What GenieACS version?
  • What Node version?
  • Debug logs for the specific device?
3

Oh, yes, I’m sorry.

I’m not using Apache/nginx
Genie version: 1.2.9
Node version: 12.22.9

Thats the log of device I’m testing, I’m sure that isn’t a device problem 'cause in another GenieACS server works fine.
Please let me know if you need anything else to help me

4

Thats my environment variable if it’s important

# PATH TO LOG FILES
GENIEACS_CWMP_ACCESS_LOG_FILE=/var/log/genieacs/genieacs-cwmp-access.log
GENIEACS_NBI_ACCESS_LOG_FILE=/var/log/genieacs/genieacs-nbi-access.log
GENIEACS_FS_ACCESS_LOG_FILE=/var/log/genieacs/genieacs-fs-access.log
GENIEACS_UI_ACCESS_LOG_FILE=/var/log/genieacs/genieacs-ui-access.log
GENIEACS_DEBUG_FILE=/var/log/genieacs/genieacs-debug.yaml

NODE_OPTIONS=--enable-source-maps

# PATH TO EXTENSIONS DIR
GENIEACS_EXT_DIR=/opt/genieacs/ext

# UI SSL CONFIG
GENIEACS_UI_INTERFACE=10.0.30.232
GENIEACS_UI_PORT=10301


# NBI SSL CONFIG
GENIEACS_NBI_INTERFACE=10.0.30.232
GENIEACS_NBI_PORT=10303


# FS SSL CONFIG
GENIEACS_FS_INTERFACE=10.0.30.232
GENIEACS_FS_PORT=10304


# CWMP SSL CONFIG
GENIEACS_CWMP_INTERFACE=10.0.30.232
GENIEACS_CWMP_PORT=10302
5

You need to include the debug log for the device in question.

6

Genie UI doesn’t returns error, only log I have its

2023-10-06T11:17:24.482Z [INFO] 10.0.0.251 00259E-EG8145X6-48575443AD5310A7: Inform; cpeRequestId="37" informEvent="0 BOOTSTRAP,1 BOOT,6 CONNECTION REQUEST" informRetryCount=0
2023-10-06T11:17:55.487Z [ERROR] 10.0.0.251 00259E-EG8145X6-48575443AD5310A7: Session timeout; sessionTimestamp=1696591044478

Genie return just ‘Device is offline’