No contact from device , on Tenda HG305-G

1

Hello, I am using genieacs 1.2 to manage a ONUS model HG305-G, the UNUs register correctly on the server,and I see all the info about it , but when I want to modify any value, such as the ssid of the Wi-Fi network, I receive the following error “No contact from device”, to the IP of the device I arrive correctly, that I could try to correct this problem ?, as I add that using the same server and against a mikrotik rb750 with the tr-069 client configured, I do not have this problem , greetings and thanks!

2

Sounds like it might be an issue with the device itself. Use wireshark/tcpdump to debug the communication between the CWMP and the CPE.

3

I have same issue with different CPEs

4

I have same issue with different device. I am using v1.2. Also, it seems to be timeout and then updated automatically

5

I have the same error on another device. I also think this is a timeout error. On Wireshark I can see that the device sends a lot of packets for about 10 seconds, and the ACS after 4 seconds says “No contact from device”. ACS does not wait for the device to finish sending packets. This only happens when I try to refresh the root of “Device”.

6

Yes, I faced exactly the same issue with you. There must be a timeout settings for ACS to wait response session longer from CPE

7

In v1.2, you can set the config cwmp.deviceOnlineThreshold to adjust how long to wait before timing out. It’s 4000 (in milliseconds) by default.

In v1.1, set DEVICE_ONLINE_THRESHOLD in config.json.

8

Thanks. This is helpful.

2 Likes
9

Hi Carlos here and I have the same problem. Excuse me for not knowing too much, but where and how do I exactly change cwmp.deviceOnlineThreshold.

Thanks in advance

1 Like
10

admin/config, New config,
Key:cwmp.deviceOnlineThreshold
Value:60000

60000 is 1 min.