No contact from cpe

Hello everyone!

I have a problem with the Genie, I was able to add the ONT that is shown, but now when I want to refresh the values ​​of the parameters using the “summon” button, I get an error that says “no contact from cpe”, what is this error due to? ?, thanks for any help.

I have encountered this situation before, and finally found that it is related to the account password of the TR069 platform. You can pay attention to the following CPE connection account and reverse connection account configuration. CPE needs to fill in the correct platform connection account and reverse connection account.