Hi, Connection Request

Hi, my devices are in online.

but i am trying to reboot, it is showing device is offline.

How to solve, can any one helps

Hi, only reboot does not work?
Datamodel or parameter values ​​are updated?

Hi Soban

it depends if your device can recive the active connections request

you can setup debugging between the acs and device in config by adding

Key: cwmp.debug
Value: id = “full-device-id”

then check the debug log from genieacs

i have had multiple devices where the tr69 agent crashes and the connection requests dosen’t work, however doing a queued reboot resolved my issue, but then a reboot can take up to X time depending on the inform interval