Additional entries in the GUI after the FW upgrade

1

Hi,

after I did FW upgrade I have 2 entries in the ACS GUI for the same device:

GenieACS_double_entry
GenieACS_double_entry1920×1020 160 KB

How to avoid this situation after the FW upgrade?

Best regards,

Tarik

2

Your CPE vendor has changed the OUI. The ACS ID is comprised of {OUI}-{ProductClass}-{SerialNumber}.

I’ve had a vendor do this before, the best solution is a nightly cleanup script. Or you can call an extension script to remove the old CPE from GenieACS when you detect an affected CPE.

3

thanks, the change of the OUI in the latest FW is the cause of the issue. Luckily I noticed this in the FW testing phase so I can ask from vendor to revert back to the old OUI