TR-069 Failed to reach some devices - “Summon” fails with device offline/connection errors

1

Issue:
When using the Summon button on multiple devices, I frequently encounter:

  • "Device is offline"
  • "Connection request error"

However, upon checking the device’s TR-069 configuration via its IP, *authentication shows as disabled—even though the credentials are correct. This behavior is consistent across 100+ tested devices.

What I’ve Already Tried:

  • Verified that GenieACS is reachable (ping works).
  • Reviewed forum posts extensively but found no working solution.
  • Experimented with cwmp.auth, cwmp.connectionRequestAuth, and other genieacs configs —no success.
  • Confirmed credentials are valid (manually tested).

Any ideas? :sweat_smile:

2

Enable debug and then check the logs. GenieACS does not preemptively send the credentials to the CPE. The CPE has to send back a 401, then a connection with auth is attempted.

Device is offline would be shown if the CPE did not complete the request before a given timeout.