Pinging undefined: error in Genieacs server

Initially Device is registered properly even after the Genieacs server detects the device
root@manjunath:/home/manjunath/Ramya/genieacs-1.2.2/dist/bin# ./genieacs-cwmp
2020-11-13T05:48:21.213Z [INFO] genieacs-cwmp starting; pid=4213 version=“1.2.2+20201102115457”
2020-11-13T05:48:21.609Z [INFO] Worker listening; pid=4239 address=“0.0.0.0” port=7547
2020-11-13T05:48:21.609Z [INFO] Worker listening; pid=4232 address=“0.0.0.0” port=7547
2020-11-13T05:48:21.609Z [INFO] Worker listening; pid=4225 address=“0.0.0.0” port=7547
2020-11-13T05:48:21.609Z [INFO] Worker listening; pid=4231 address=“0.0.0.0” port=7547
2020-11-13T06:05:46.459Z [INFO] 172.16.7.21 202BC1-BM632w-000000: Inform; cpeRequestId="" informEvent=“2 PERIODIC” informRetryCount=0
2020-11-13T06:05:46.646Z [INFO] 172.16.7.21 202BC1-BM632w-000000: ACS request; acsRequestId=“175c035b4540000” acsRequestName=“GetParameterNames”
2020-11-13T06:05:46.925Z [INFO] 172.16.7.21 202BC1-BM632w-000000: ACS request; acsRequestId=“175c035b4540001” acsRequestName=“GetParameterNames”
2020-11-13T06:05:47.130Z [INFO] 172.16.7.21 202BC1-BM632w-000000: New device registered

Unable to refresh or reboot or Push a file
but when i check the show button on GUI

Pinging undefined:
Last inform 11/13/2020, 2:13:39 PM
Online now
Serial number 000000
Product class BM632w
OUI 202BC1
Manufacturer Huawei Technologies Co., Ltd.

Please help m resolving this issue

from what you posted, CPE -> ACS works but not the other way around.
First thing to look for is a ping/traceroute from the server to the CPE (172.16.7.21) … if this works, the debug logs will help you sport the issue.

How to check for is a ping/traceroute from the server to the CPE (172.16.7.21)
Bcoz if i push file or reset or reboot i am getting
“Cannot read property ‘value’ of undefined” Error

from the root console, execute “ping IP”, where IP is the IP address of the CPE (172.16.7.21 , if that is the last IP you see in the cwmp-log for the device you try to debug).
You have a mix of problems and I guess many are intertwined with the fact that you don’t really read through the documentation of genieacs and TR069 standard. Please consider commercial support to get you started.

Ok Thanks lavira, i am able to ping
$ ping 172.16.7.21,
where 172.16.7.21 is CPE IP,As of now trying to enable to debug logs, is there any other things to check on?

not really, watch for the CPE debug logs when things fail

Ok Thanks lavira, genieacs-debug.yaml is the CPE debug logs?

genieacs-debug.yaml file has same as the wireshark capture but unable to debug from this .yaml i can only see
Connection-Request: “Cannot read property ‘value’ of undefined” Error in Pcap from server port
Unable to predict what is the issue.

This is a Javascript error, so it’s an issue in the provisioning script you use (paste it here to have a look). If you are not using any provisioning scripts/virtual parameters, then explain exactly what actions you took in the genieacs UI and pastebin.com the debug log … please empty it before the operations and paste it right after the error, to keep just the relevant logs

I have not used or added any new provisioning script for the server i am using existing one, any operations it gives same error
Cannot read property ‘value’ of undefined , whether reboot or reset or push operation

But it works very well in the genieacs simulator
My Client / CPE supports TR-196 data model does this data model supported by genieacs server??


Can you give m this info please?

you have 3 or 4 threads open on ~ the same subject. I keep asking for device debug logs as they could indicate a vendor implementation problem, similar to the one in this thread. Have a look there and at the device debug log.

device debug log? can i share wireshark capture ? that only i have, debug.yaml which is same as wireshark capture.

"genieacs-debug.yaml file has same as the wireshark capture but unable to debug from this .yaml i can only see
Connection-Request: “Cannot read property ‘value’ of undefined” Error in Pcap from server port
Unable to predict what is the issue.
"

genieacs-debug.yaml is fine, paste it on pastebin.com and add here the link

Please find the below link