Pinging undefined: error in Genieacs server

1

Initially Device is registered properly even after the Genieacs server detects the device
root@manjunath:/home/manjunath/Ramya/genieacs-1.2.2/dist/bin# ./genieacs-cwmp
2020-11-13T05:48:21.213Z [INFO] genieacs-cwmp starting; pid=4213 version=“1.2.2+20201102115457”
2020-11-13T05:48:21.609Z [INFO] Worker listening; pid=4239 address=“0.0.0.0” port=7547
2020-11-13T05:48:21.609Z [INFO] Worker listening; pid=4232 address=“0.0.0.0” port=7547
2020-11-13T05:48:21.609Z [INFO] Worker listening; pid=4225 address=“0.0.0.0” port=7547
2020-11-13T05:48:21.609Z [INFO] Worker listening; pid=4231 address=“0.0.0.0” port=7547
2020-11-13T06:05:46.459Z [INFO] 172.16.7.21 202BC1-BM632w-000000: Inform; cpeRequestId="" informEvent=“2 PERIODIC” informRetryCount=0
2020-11-13T06:05:46.646Z [INFO] 172.16.7.21 202BC1-BM632w-000000: ACS request; acsRequestId=“175c035b4540000” acsRequestName=“GetParameterNames”
2020-11-13T06:05:46.925Z [INFO] 172.16.7.21 202BC1-BM632w-000000: ACS request; acsRequestId=“175c035b4540001” acsRequestName=“GetParameterNames”
2020-11-13T06:05:47.130Z [INFO] 172.16.7.21 202BC1-BM632w-000000: New device registered

Unable to refresh or reboot or Push a file
but when i check the show button on GUI

Pinging undefined:
Last inform 11/13/2020, 2:13:39 PM
Online now
Serial number 000000
Product class BM632w
OUI 202BC1
Manufacturer Huawei Technologies Co., Ltd.

Please help m resolving this issue

2

from what you posted, CPE -> ACS works but not the other way around.
First thing to look for is a ping/traceroute from the server to the CPE (172.16.7.21) … if this works, the debug logs will help you sport the issue.

3

How to check for is a ping/traceroute from the server to the CPE (172.16.7.21)
Bcoz if i push file or reset or reboot i am getting
“Cannot read property ‘value’ of undefined” Error

4

from the root console, execute “ping IP”, where IP is the IP address of the CPE (172.16.7.21 , if that is the last IP you see in the cwmp-log for the device you try to debug).
You have a mix of problems and I guess many are intertwined with the fact that you don’t really read through the documentation of genieacs and TR069 standard. Please consider commercial support to get you started.

5

Ok Thanks lavira, i am able to ping
$ ping 172.16.7.21,
where 172.16.7.21 is CPE IP,As of now trying to enable to debug logs, is there any other things to check on?

6

not really, watch for the CPE debug logs when things fail

7

Ok Thanks lavira, genieacs-debug.yaml is the CPE debug logs?

8

genieacs-debug.yaml file has same as the wireshark capture but unable to debug from this .yaml i can only see
Connection-Request: “Cannot read property ‘value’ of undefined” Error in Pcap from server port
Unable to predict what is the issue.

9

This is a Javascript error, so it’s an issue in the provisioning script you use (paste it here to have a look). If you are not using any provisioning scripts/virtual parameters, then explain exactly what actions you took in the genieacs UI and pastebin.com the debug log … please empty it before the operations and paste it right after the error, to keep just the relevant logs

10

I have not used or added any new provisioning script for the server i am using existing one, any operations it gives same error
Cannot read property ‘value’ of undefined , whether reboot or reset or push operation

But it works very well in the genieacs simulator
My Client / CPE supports TR-196 data model does this data model supported by genieacs server??

11

Can you give m this info please?

12

you have 3 or 4 threads open on ~ the same subject. I keep asking for device debug logs as they could indicate a vendor implementation problem, similar to the one in this thread. Have a look there and at the device debug log.

13

device debug log? can i share wireshark capture ? that only i have, debug.yaml which is same as wireshark capture.

"genieacs-debug.yaml file has same as the wireshark capture but unable to debug from this .yaml i can only see
Connection-Request: “Cannot read property ‘value’ of undefined” Error in Pcap from server port
Unable to predict what is the issue.
"

14

genieacs-debug.yaml is fine, paste it on pastebin.com and add here the link

15

Please find the below link

16

PInging undefined issue resolved
Thanks,
@lavira