on my device page all devices has Pinging 172.16.48.99: Error!
ping from genieacs server to device is ok
ping from device to genieacs server is ok
I have no idea where the problem is… is it ping icmp protocol?
I connected the device directly to the server without a firewall and the problem still remains
Unfortunately it doesn’t log the error message in the browser console. Will fix that. In the mean time, you can open the network monitor (ctrl+shift+e in Firefox) and find the ping request and from there you should be able to see the error message from the server.