Newbie setup - failing badly!

Morning all :slight_smile:

I’m new to the forum / world of GenieACS … and after some guidance.

I’ve obviously found the install documentation, some helpful YouTube videos to boot, and indeed these forums, but am struggling to get running :frowning:

Setup below:

RaspberryPi4
Ubuntu server 24.04.2 64 bit
Latest nodejs
Latest mongodb
Latest genieacs

Each and every time I’ve run through things, I’m always met with the same errors for each service:

Any guidance on the above issues would be much appreciated - I’m comfortable interacting with linux but am definitely no expert .. please be kind :slight_smile:

Thanks in advance

Dave

For context, I’ve followed the guides exactly, so paths are as per the guide :slight_smile:

What is in the GenieACS logs?

Hi @akcoder - thanks for the reply :slight_smile:

Sadly if I check the log files for genieacs in /var/log there’s literally 0 files in there ..

I’ve got a little further forward having run through the setup again from scratch, but this time using Alma and an x64 platform.

I found the install hadn’t placed the files in the folder noted in the setup guide (likely something I did wrong maybe?) so I updated the 4 services to reflect the correct path towards the executable. This then gave me a permission denied error and I realised the file ownership was admin, and not genieacs. I updated the service to use the admin user at startup but still no joy.

Just about to run through things from scratch one last time.

Any other hints or tips or specific outputs that would aid in diagnosing this a little further would be appreciated :slight_smile:

Thanks in advance

Dave

Look in your /opt/genieacs/genieacs.env file. Verify that the various _LOG_FILE entries have a path, and that the service can write to the path.

Up and running, docker container for the win!

Thanks for the replies @akcoder