CPE does not connect to ACS server

1

Hello everyone, I have a problem with a CPE, the model is HUAWEI WIFI WS5200.
The CPE does not connect to the ACS server, even changing the port, it does not generate traffic between the CPE and the ACS.

  • The connection through ping was tested.
  • There is no NAT between the CPE and the ACS
  • The CPE is authenticated by PPPoE
  • The ACS server settings are correct and working on other equipment of the same model, with the same firmware version and hardware version.

Thanks in advance for everyone’s help and I apologize if my English is not very correct, I’m Brazilian and I still don’t master the language very well.

Thanks again…

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2

Hi
Did your device tried send Inform to ACS ?
because i have similar issue and none of Huawei devices follow inform and send second request with 204 NoContent Header .

3

Hello, I managed to solve the problem, updating the GenieACS, the inform is being sent from both the CPE and the GenieACS.
I’m using version v1.2.8+ of genie…

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5

You should create new post for problem, and don’t spam with it.

First of all did You set everything correctly on TR-069 configuration page? GenieACS add device automatically when there are connection from CPE. You cannot add manually.

7

Can You ping CPE from ACS?
CPE have access to subnet of ACS?

And one more thing. I don’t know is it clear, but You ACS are on WAN side of CPE not LAN?

8

Necromancy is frowned upon. Please create a new post that is related to just your issue.

10

Then i don’t know.
Maybe if You can’t see any traffic it related to some other settings, maybe routing.

12

By default CPE has status “Online” for 5 minutes, “Past 24 hours” between 5 minutes and 24 hour and “Others” after 24 hour.

14
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