I’m setting up GenieACS to work with some Zyxel CPEs. Everything works fine but the reboot doesnt. All that happens is a connection request but as far as i can understand it doesn’t send a reboot request. If I do a factory reset everything works as expected.
It makes no difference if the task is done through the API or the user interface.
Here’s what is logged when I do a factory reset:
2025-10-29T14:25:44.484Z [INFO] -EX3301%2DT0-: Inform; cpeRequestId=“” informEvent=“4 VALUE CHANGE,6 CONNECTION REQUEST” informRetryCount=0
2025-10-29T14:25:44.810Z [INFO] -EX3301%2DT0-: ACS request; acsRequestId=“19a305c43fd0000” acsRequestName=“GetParameterValues”
2025-10-29T14:26:34.699Z [INFO] -EX3301%2DT0-: Inform; cpeRequestId=“” informEvent=“4 VALUE CHANGE,6 CONNECTION REQUEST” informRetryCount=0
2025-10-29T14:26:34.991Z [INFO] -EX3301%2DT0-: ACS request; acsRequestId=“19a305d08260000” acsRequestName="FactoryReset
And here is what gets logged when I do a reboot
2025-10-29T14:25:44.484Z [INFO] -EX3301%2DT0-: Inform; cpeRequestId=“” informEvent=“4 VALUE CHANGE,6 CONNECTION REQUEST” informRetryCount=0
2025-10-29T14:25:44.810Z [INFO] -EX3301%2DT0-: ACS request; acsRequestId=“19a305c43fd0000” acsRequestName=“GetParameterValues”
I dont have devices from other Manufacturers to experiment with, but this happens on all Zyxel models that I have available.
Anyone gotten this to work with Zyxel CPEs?