Device.ManagementServer.ConnectionRequestURL Incorrect

1

Hello so I have a polycom VVX 411 that wont respond to any GUI buttons pressed. Whenever I hit the reset or reboot button it will say device offline. When I looked at the device Parameters I noticed that the Device.ManagementServer.ConnectionRequestURL for the polycom was much different possibly incorrect compared to my Yea Link T46G which doesnt seem to have any problem.

image (1)
image (1)1870×254 24.9 KB

This is the yealink Parameters

image
image1881×260 22.5 KB

This is the Polycom Parameters

How do I fix this

2

Hi Emmanuel,

Are these phones behind a NAT router?

3

The difference in the ConnectionRequestURL param between the two is the Polycom includes a required token to prevent malicious actors from initiating a connection request by connecting to the CR url.

There is nothing incorrect about either one of these URLs.