Device.ManagementServer.ConnectionRequestURL Incorrect

Hello so I have a polycom VVX 411 that wont respond to any GUI buttons pressed. Whenever I hit the reset or reboot button it will say device offline. When I looked at the device Parameters I noticed that the Device.ManagementServer.ConnectionRequestURL for the polycom was much different possibly incorrect compared to my Yea Link T46G which doesnt seem to have any problem.

This is the yealink Parameters

This is the Polycom Parameters

How do I fix this

Hi Emmanuel,

Are these phones behind a NAT router?

The difference in the ConnectionRequestURL param between the two is the Polycom includes a required token to prevent malicious actors from initiating a connection request by connecting to the CR url.

There is nothing incorrect about either one of these URLs.