Unable to start services running Ubuntu 18.4.3 new install

21

on debian 10, with nodejs 10. I followed installation guide: http://docs.genieacs.com/en/latest/installation-guide.html to install genieacs 1.2
but the services down after starts.

imagen
imagen998×644 10.9 KB

in text:
root@debian-10:~# sudo systemctl status genieacs-ui
● genieacs-ui.service - GenieACS UI
Loaded: loaded (/etc/systemd/system/genieacs-ui.service; enabled; vendor preset: enabled)
Active: active (running) since Sun 2020-03-22 12:50:32 CET; 29s ago
Main PID: 12881 (node)
Tasks: 18 (limit: 2359)
Memory: 63.5M
CGroup: /system.slice/genieacs-ui.service
├─12881 node /usr/bin/genieacs-ui
└─13388 /usr/bin/node /usr/bin/genieacs-ui

mar 22 12:50:51 debian-10 genieacs-ui[12881]: 2020-03-22T11:50:51.956Z [ERROR] Uncaught exception; pid=13220 exceptionName="
mar 22 12:50:51 debian-10 genieacs-ui[12881]: 2020-03-22T11:50:51.988Z [ERROR] Worker died; pid=13220 exitCode=0
mar 22 12:50:53 debian-10 genieacs-ui[12881]: 2020-03-22T11:50:53.757Z [ERROR] Uncaught exception; pid=13256 exceptionName="
mar 22 12:50:53 debian-10 genieacs-ui[12881]: 2020-03-22T11:50:53.783Z [ERROR] Worker died; pid=13256 exitCode=0
mar 22 12:50:56 debian-10 genieacs-ui[12881]: 2020-03-22T11:50:56.083Z [ERROR] Uncaught exception; pid=13289 exceptionName="
mar 22 12:50:56 debian-10 genieacs-ui[12881]: 2020-03-22T11:50:56.108Z [ERROR] Worker died; pid=13289 exitCode=0
mar 22 12:50:58 debian-10 genieacs-ui[12881]: 2020-03-22T11:50:58.309Z [ERROR] Uncaught exception; pid=13322 exceptionName="
mar 22 12:50:58 debian-10 genieacs-ui[12881]: 2020-03-22T11:50:58.356Z [ERROR] Worker died; pid=13322 exitCode=0
mar 22 12:50:59 debian-10 genieacs-ui[12881]: 2020-03-22T11:50:59.944Z [ERROR] Uncaught exception; pid=13355 exceptionName="
mar 22 12:50:59 debian-10 genieacs-ui[12881]: 2020-03-22T11:50:59.968Z [ERROR] Worker died; pid=13355 exitCode=0

root@debian-10:~# sudo systemctl status genieacs-ui
● genieacs-ui.service - GenieACS UI
Loaded: loaded (/etc/systemd/system/genieacs-ui.service; enabled; vendor preset: enabled)
Active: failed (Result: exit-code) since Sun 2020-03-22 12:51:38 CET; 20s ago
Process: 12881 ExecStart=/usr/bin/genieacs-ui (code=exited, status=1/FAILURE)
Main PID: 12881 (code=exited, status=1/FAILURE)

mar 22 12:51:31 debian-10 genieacs-ui[12881]: 2020-03-22T11:51:31.396Z [ERROR] Worker died; pid=13886 exitCode=0
mar 22 12:51:33 debian-10 genieacs-ui[12881]: 2020-03-22T11:51:33.179Z [ERROR] Uncaught exception; pid=13908 exceptionName="
mar 22 12:51:33 debian-10 genieacs-ui[12881]: 2020-03-22T11:51:33.188Z [ERROR] Worker died; pid=13908 exitCode=0
mar 22 12:51:35 debian-10 genieacs-ui[12881]: 2020-03-22T11:51:35.078Z [ERROR] Uncaught exception; pid=13919 exceptionName="
mar 22 12:51:35 debian-10 genieacs-ui[12881]: 2020-03-22T11:51:35.087Z [ERROR] Worker died; pid=13919 exitCode=0
mar 22 12:51:37 debian-10 genieacs-ui[12881]: 2020-03-22T11:51:37.077Z [ERROR] Uncaught exception; pid=13930 exceptionName="
mar 22 12:51:37 debian-10 genieacs-ui[12881]: 2020-03-22T11:51:37.085Z [ERROR] Worker died; pid=13930 exitCode=0
mar 22 12:51:37 debian-10 genieacs-ui[12881]: 2020-03-22T11:51:37.085Z [ERROR] Too many crashes, exiting; pid=12881
mar 22 12:51:38 debian-10 systemd[1]: genieacs-ui.service: Main process exited, code=exited, status=1/FAILURE
mar 22 12:51:38 debian-10 systemd[1]: genieacs-ui.service: Failed with result ‘exit-code’.

what could I do?
Thank you in advanced.

22

We’ll need to see the rest of the line to know what the exception message is :slight_smile:

23

I hope this enough. Here you are (thank you):

root@debian-10:~# sudo systemctl start genieacs-cwmp
root@debian-10:~# sudo systemctl start genieacs-nbi
root@debian-10:~# sudo systemctl start genieacs-fs
root@debian-10:~# sudo systemctl start genieacs-ui
root@debian-10:~# sudo systemctl status genieacs-cwmp
● genieacs-cwmp.service - GenieACS CWMP
Loaded: loaded (/etc/systemd/system/genieacs-cwmp.service; enabled; vendor preset: enabled)
Active: failed (Result: exit-code) since Mon 2020-03-23 22:34:44 CET; 2min 49s ago
Process: 359 ExecStart=/usr/bin/genieacs-cwmp (code=exited, status=1/FAILURE)
Main PID: 359 (code=exited, status=1/FAILURE)

mar 23 22:34:36 debian-10 genieacs-cwmp[359]: 2020-03-23T21:34:36.543Z [ERROR] Worker died; pid=3464 exitCode=0
mar 23 22:34:38 debian-10 genieacs-cwmp[359]: 2020-03-23T21:34:38.629Z [ERROR] Uncaught exception; pid=3497 exceptionName="MongoN
mar 23 22:34:38 debian-10 genieacs-cwmp[359]: 2020-03-23T21:34:38.636Z [ERROR] Worker died; pid=3497 exitCode=0
mar 23 22:34:40 debian-10 genieacs-cwmp[359]: 2020-03-23T21:34:40.533Z [ERROR] Uncaught exception; pid=3530 exceptionName="MongoN
mar 23 22:34:40 debian-10 genieacs-cwmp[359]: 2020-03-23T21:34:40.540Z [ERROR] Worker died; pid=3530 exitCode=0
mar 23 22:34:42 debian-10 genieacs-cwmp[359]: 2020-03-23T21:34:42.715Z [ERROR] Uncaught exception; pid=3563 exceptionName="MongoN
mar 23 22:34:42 debian-10 genieacs-cwmp[359]: 2020-03-23T21:34:42.722Z [ERROR] Worker died; pid=3563 exitCode=0
mar 23 22:34:42 debian-10 genieacs-cwmp[359]: 2020-03-23T21:34:42.723Z [ERROR] Too many crashes, exiting; pid=359
mar 23 22:34:44 debian-10 systemd[1]: genieacs-cwmp.service: Main process exited, code=exited, status=1/FAILURE
mar 23 22:34:44 debian-10 systemd[1]: genieacs-cwmp.service: Failed with result ‘exit-code’.
root@debian-10:~# journalctl _PID=359
– Logs begin at Mon 2020-03-23 22:30:56 CET, end at Mon 2020-03-23 22:37:37 CET. –
mar 23 22:32:14 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:14.343Z [INFO] genieacs-cwmp starting; pid=359 version="1.2.0-beta
mar 23 22:32:16 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:16.274Z [ERROR] Uncaught exception; pid=480 exceptionName="MongoNe
mar 23 22:32:16 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:16.301Z [ERROR] Worker died; pid=480 exitCode=0
mar 23 22:32:16 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:16.290Z [ERROR] Uncaught exception; pid=489 exceptionName="MongoNe
mar 23 22:32:16 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:16.328Z [ERROR] Worker died; pid=489 exitCode=0
mar 23 22:32:17 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:17.579Z [ERROR] Uncaught exception; pid=560 exceptionName="MongoNe
mar 23 22:32:17 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:17.605Z [ERROR] Worker died; pid=560 exitCode=0
mar 23 22:32:18 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:18.733Z [ERROR] Uncaught exception; pid=616 exceptionName="MongoNe
mar 23 22:32:18 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:18.740Z [ERROR] Worker died; pid=616 exitCode=0
mar 23 22:32:20 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:20.733Z [ERROR] Uncaught exception; pid=660 exceptionName="MongoNe
mar 23 22:32:20 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:20.740Z [ERROR] Worker died; pid=660 exitCode=0
mar 23 22:32:22 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:22.726Z [ERROR] Uncaught exception; pid=704 exceptionName="MongoNe
mar 23 22:32:22 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:22.733Z [ERROR] Worker died; pid=704 exitCode=0
mar 23 22:32:24 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:24.887Z [ERROR] Uncaught exception; pid=748 exceptionName="MongoNe
mar 23 22:32:24 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:24.897Z [ERROR] Worker died; pid=748 exitCode=0
mar 23 22:32:27 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:27.262Z [ERROR] Uncaught exception; pid=792 exceptionName="MongoNe
mar 23 22:32:27 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:27.279Z [ERROR] Worker died; pid=792 exitCode=0
mar 23 22:32:29 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:29.230Z [ERROR] Uncaught exception; pid=836 exceptionName="MongoNe
mar 23 22:32:29 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:29.245Z [ERROR] Worker died; pid=836 exitCode=0
mar 23 22:32:31 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:31.057Z [ERROR] Uncaught exception; pid=876 exceptionName="MongoNe
mar 23 22:32:31 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:31.077Z [ERROR] Worker died; pid=876 exitCode=0
mar 23 22:32:33 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:33.338Z [ERROR] Uncaught exception; pid=920 exceptionName="MongoNe
lines 1-23…skipping…
– Logs begin at Mon 2020-03-23 22:30:56 CET, end at Mon 2020-03-23 22:37:37 CET. –
mar 23 22:32:14 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:14.343Z [INFO] genieacs-cwmp starting; pid=359 version="1.2.0-beta.0+2019073018
mar 23 22:32:16 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:16.274Z [ERROR] Uncaught exception; pid=480 exceptionName=“MongoNetworkError” e
mar 23 22:32:16 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:16.301Z [ERROR] Worker died; pid=480 exitCode=0
mar 23 22:32:16 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:16.290Z [ERROR] Uncaught exception; pid=489 exceptionName=“MongoNetworkError” e
mar 23 22:32:16 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:16.328Z [ERROR] Worker died; pid=489 exitCode=0
mar 23 22:32:17 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:17.579Z [ERROR] Uncaught exception; pid=560 exceptionName=“MongoNetworkError” e
mar 23 22:32:17 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:17.605Z [ERROR] Worker died; pid=560 exitCode=0
mar 23 22:32:18 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:18.733Z [ERROR] Uncaught exception; pid=616 exceptionName=“MongoNetworkError” e
mar 23 22:32:18 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:18.740Z [ERROR] Worker died; pid=616 exitCode=0
mar 23 22:32:20 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:20.733Z [ERROR] Uncaught exception; pid=660 exceptionName=“MongoNetworkError” e
mar 23 22:32:20 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:20.740Z [ERROR] Worker died; pid=660 exitCode=0
mar 23 22:32:22 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:22.726Z [ERROR] Uncaught exception; pid=704 exceptionName=“MongoNetworkError” e
mar 23 22:32:22 debian-10 genieacs-cwmp[359]: 2020-03-23T21:32:22.733Z [ERROR] Worker died; pid=704 exitCode=0

root@debian-10:~# sudo systemctl status genieacs-nbi
● genieacs-nbi.service - GenieACS NBI
Loaded: loaded (/etc/systemd/system/genieacs-nbi.service; enabled; vendor preset: enabled)
Active: failed (Result: exit-code) since Mon 2020-03-23 22:34:43 CET; 4min 48s ago
Process: 363 ExecStart=/usr/bin/genieacs-nbi (code=exited, status=1/FAILURE)
Main PID: 363 (code=exited, status=1/FAILURE)

mar 23 22:34:36 debian-10 genieacs-nbi[363]: 2020-03-23T21:34:36.295Z [ERROR] Worker died; pid=3453 exitCode=0
mar 23 22:34:38 debian-10 genieacs-nbi[363]: 2020-03-23T21:34:38.434Z [ERROR] Uncaught exception; pid=3486 exceptionName=“MongoNetworkError” exceptionMes
mar 23 22:34:38 debian-10 genieacs-nbi[363]: 2020-03-23T21:34:38.450Z [ERROR] Worker died; pid=3486 exitCode=0
mar 23 22:34:40 debian-10 genieacs-nbi[363]: 2020-03-23T21:34:40.274Z [ERROR] Uncaught exception; pid=3519 exceptionName=“MongoNetworkError” exceptionMes
mar 23 22:34:40 debian-10 genieacs-nbi[363]: 2020-03-23T21:34:40.287Z [ERROR] Worker died; pid=3519 exitCode=0
mar 23 22:34:42 debian-10 genieacs-nbi[363]: 2020-03-23T21:34:42.555Z [ERROR] Uncaught exception; pid=3552 exceptionName=“MongoNetworkError” exceptionMes
mar 23 22:34:42 debian-10 genieacs-nbi[363]: 2020-03-23T21:34:42.570Z [ERROR] Worker died; pid=3552 exitCode=0
mar 23 22:34:42 debian-10 genieacs-nbi[363]: 2020-03-23T21:34:42.570Z [ERROR] Too many crashes, exiting; pid=363
mar 23 22:34:43 debian-10 systemd[1]: genieacs-nbi.service: Main process exited, code=exited, status=1/FAILURE
mar 23 22:34:43 debian-10 systemd[1]: genieacs-nbi.service: Failed with result ‘exit-code’.
root@debian-10:~# journalctl _PID=363
– Logs begin at Mon 2020-03-23 22:30:56 CET, end at Mon 2020-03-23 22:39:34 CET. –
mar 23 22:32:14 debian-10 genieacs-nbi[363]: 2020-03-23T21:32:14.332Z [INFO] genieacs-nbi starting; pid=363 version=“1.2.0-beta.0+20190730182732”
mar 23 22:32:16 debian-10 genieacs-nbi[363]: 2020-03-23T21:32:16.154Z [ERROR] Uncaught exception; pid=476 exceptionName=“MongoNetworkError” exceptionMess
mar 23 22:32:16 debian-10 genieacs-nbi[363]: 2020-03-23T21:32:16.157Z [ERROR] Uncaught exception; pid=477 exceptionName=“MongoNetworkError” exceptionMess
mar 23 22:32:16 debian-10 genieacs-nbi[363]: 2020-03-23T21:32:16.189Z [ERROR] Worker died; pid=476 exitCode=0
mar 23 22:32:16 debian-10 genieacs-nbi[363]: 2020-03-23T21:32:16.208Z [ERROR] Worker died; pid=477 exitCode=0
mar 23 22:32:17 debian-10 genieacs-nbi[363]: 2020-03-23T21:32:17.456Z [ERROR] Uncaught exception; pid=545 exceptionName=“MongoNetworkError” exceptionMess
mar 23 22:32:17 debian-10 genieacs-nbi[363]: 2020-03-23T21:32:17.492Z [ERROR] Worker died; pid=545 exitCode=0
mar 23 22:32:18 debian-10 genieacs-nbi[363]: 2020-03-23T21:32:18.591Z [ERROR] Uncaught exception; pid=609 exceptionName=“MongoNetworkError” exceptionMess
mar 23 22:32:18 debian-10 genieacs-nbi[363]: 2020-03-23T21:32:18.606Z [ERROR] Worker died; pid=609 exitCode=0
mar 23 22:32:20 debian-10 genieacs-nbi[363]: 2020-03-23T21:32:20.592Z [ERROR] Uncaught exception; pid=653 exceptionName=“MongoNetworkError” exceptionMess
mar 23 22:32:20 debian-10 genieacs-nbi[363]: 2020-03-23T21:32:20.606Z [ERROR] Worker died; pid=653 exitCode=0
mar 23 22:32:22 debian-10 genieacs-nbi[363]: 2020-03-23T21:32:22.585Z [ERROR] Uncaught exception; pid=697 exceptionName=“MongoNetworkError” exceptionMess
mar 23 22:32:22 debian-10 genieacs-nbi[363]: 2020-03-23T21:32:22.598Z [ERROR] Worker died; pid=697 exitCode=0
mar 23 22:32:24 debian-10 genieacs-nbi[363]: 2020-03-23T21:32:24.709Z [ERROR] Uncaught exception; pid=737 exceptionName=“MongoNetworkError” exceptionMess
mar 23 22:32:24 debian-10 genieacs-nbi[363]: 2020-03-23T21:32:24.739Z [ERROR] Worker died; pid=737 exitCode=0
mar 23 22:32:27 debian-10 genieacs-nbi[363]: 2020-03-23T21:32:26.988Z [ERROR] Uncaught exception; pid=785 exceptionName=“MongoNetworkError” exceptionMess
mar 23 22:32:27 debian-10 genieacs-nbi[363]: 2020-03-23T21:32:27.037Z [ERROR] Worker died; pid=785 exitCode=0
mar 23 22:32:29 debian-10 genieacs-nbi[363]: 2020-03-23T21:32:29.070Z [ERROR] Uncaught exception; pid=829 exceptionName=“MongoNetworkError” exceptionMess
mar 23 22:32:29 debian-10 genieacs-nbi[363]: 2020-03-23T21:32:29.096Z [ERROR] Worker died; pid=829 exitCode=0
mar 23 22:32:30 debian-10 genieacs-nbi[363]: 2020-03-23T21:32:30.912Z [ERROR] Uncaught exception; pid=869 exceptionName=“MongoNetworkError” exceptionMess
mar 23 22:32:30 debian-10 genieacs-nbi[363]: 2020-03-23T21:32:30.938Z [ERROR] Worker died; pid=869 exitCode=0
mar 23 22:32:33 debian-10 genieacs-nbi[363]: 2020-03-23T21:32:33.210Z [ERROR] Uncaught exception; pid=913 exceptionName=“MongoNetworkError” exceptionMess
mar 23 22:32:33 debian-10 genieacs-nbi[363]: 2020-03-23T21:32:33.234Z [ERROR] Worker died; pid=913 exitCode=0

MongoNetworkError? I have installed it following:
https://docs.mongodb.com/manual/tutorial/install-mongodb-on-debian/

24

When writing the log I noticed the error … the silly error. I was missing type: sudo systemctl start mongod.
Solved.
Thanks for your patience