FW upgrade error

Help
1

Hi,

I created script based environment that schedules FW upgrade action.

I tried it first on one test device and although it fired Tr-069 Download (FW file) action I got very soon an error from the device (in the attachment). Then I tried to execute the same action manually (by using Push File button from the GenieACS GUI) and I got the same result.

I don’t get it since I was able to upgrade FW on this type of device from the GenieACS GUI.

Here is also log from the file genieacs-cwmp-access.log: tail -f genieacs-cwmp-access.log | grep 100.100.1.146
2026-06-30T12:20:00.349Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1234” informEvent=“6 CONNECTION REQUEST” informRetryCount=0
2026-06-30T12:20:00.378Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: ACS request; acsRequestId=“19f1878d6cf0000” acsRequestName=“Download” acsRequestCommandKey=“19f1878d6cf0000”
2026-06-30T12:20:00.482Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: ACS request; acsRequestId=“19f1878d6cf0100” acsRequestName=“GetParameterValues”
2026-06-30T12:20:01.171Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1234” informEvent=“7 TRANSFER COMPLETE,M Download” informRetryCount=0
2026-06-30T12:20:01.217Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: CPE request; cpeRequestId=“2154” cpeRequestName=“TransferComplete” cpeRequestCommandKey=“19f1878d6cf0000”
2026-06-30T12:20:01.218Z [WARN] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Channel has faulted; channel=“task_6a43b470a1d3c7af20ade724” retries=0 faultCode=“cwmp.9032” faultMessage=“The upgrade processing failed!”
2026-06-30T12:21:55.202Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1234” informEvent=“6 CONNECTION REQUEST” informRetryCount=0
2026-06-30T12:21:55.257Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: ACS request; acsRequestId=“19f187a977a0000” acsRequestName=“Download” acsRequestCommandKey=“19f187a977a0000”
2026-06-30T12:21:55.673Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1234” informEvent=“7 TRANSFER COMPLETE,M Download” informRetryCount=0
2026-06-30T12:21:55.695Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: CPE request; cpeRequestId=“2154” cpeRequestName=“TransferComplete” cpeRequestCommandKey=“19f187a977a0000”
2026-06-30T12:21:55.695Z [WARN] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Channel has faulted; channel=“task_6a43b4e36ccba91dffff7f5d” retries=0 faultCode=“cwmp.9032” faultMessage=“The upgrade processing failed!”

Can you help me please in understanding what is the reason for this type of issue?

Br,

Tarik

FW_upgrade_failed
FW_upgrade_failed1295×404 29.4 KB

2

Did you check the basics:

  • Can you download the firmware in your browser, using the URL?
  • Can you download the firmware and manually upgrade a device, using your browser, to ensure that the uploaded file is not corrupted?

DR

3

It works when I upgrade device locally. I have 3 different FW versions and I tried each of them.

I decided to delete existing FW versions on the ACS and to add them again. After that everything works correctly: 2026-07-01T09:53:07.474Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1234” informEvent=“6 CONNECTION REQUEST” informRetryCount=0
2026-07-01T09:53:07.501Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: ACS request; acsRequestId=“19f1d18b98a0000” acsRequestName=“Download” acsRequestCommandKey=“19f1d18b98a0000”
2026-07-01T09:55:18.255Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1234” informEvent=“1 BOOT” informRetryCount=0
2026-07-01T09:55:18.395Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1234” informEvent=“7 TRANSFER COMPLETE,M Download” informRetryCount=0
2026-07-01T09:55:18.413Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: CPE request; cpeRequestId=“2154” cpeRequestName=“TransferComplete” cpeRequestCommandKey=“19f1d18b98a0000”
2026-07-01T09:56:14.464Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1234” informEvent=“6 CONNECTION REQUEST” informRetryCount=0
2026-07-01T09:56:14.494Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: ACS request; acsRequestId=“19f1d1b93f60000” acsRequestName=“Download” acsRequestCommandKey=“19f1d1b93f60000”
2026-07-01T09:58:35.341Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1782899914_0383” informEvent=“1 BOOT” informRetryCount=0
2026-07-01T09:58:35.510Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1782899915_0886” informEvent=“7 TRANSFER COMPLETE,M Download” informRetryCount=0
2026-07-01T09:58:35.541Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: CPE request; cpeRequestId=“2154” cpeRequestName=“TransferComplete” cpeRequestCommandKey=“19f1d1b93f60000”
2026-07-01T09:59:29.164Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1782899969_0777” informEvent=“6 CONNECTION REQUEST” informRetryCount=0
2026-07-01T09:59:29.216Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: ACS request; acsRequestId=“19f1d1e8c800000” acsRequestName=“Download” acsRequestCommandKey=“19f1d1e8c800000”
2026-07-01T10:01:42.816Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1234” informEvent=“1 BOOT” informRetryCount=0
2026-07-01T10:01:44.894Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1234” informEvent=“7 TRANSFER COMPLETE,M Download” informRetryCount=0
2026-07-01T10:01:44.929Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: CPE request; cpeRequestId=“2154” cpeRequestName=“TransferComplete” cpeRequestCommandKey=“19f1d1e8c800000”

It is very strange beacuse these are the same FW images like I used before

4

It’s possible the previously uploaded file was corrupted.