Hi there, I having an issue when I try to upgrade firmware trough api or even in the gui. Always return Device offline to me, but, when I push a device reboot, I receive the same message, however the reboot is successful completed.
curl -i ‘http://localhost:7557/devices/00259E-HG8245Q2-4857544380BD819E/tasks?timeout=3000&connection_request’ -X POST --data ‘{“name”: “download”, “fileType”: “1 Firmware Upgrade Image”, “file”: “HG8245Q2V300R017C10SPC208_common_all.bin”}’
HTTP/1.1 202 Device is offline
GenieACS-Version: 1.2.3+20201027064135
Content-Type: application/json
Date: Thu, 18 Feb 2021 14:03:51 GMT
Connection: keep-alive
Keep-Alive: timeout=5
Transfer-Encoding: chunked
{“name”:“download”,“fileType”:“1 Firmware Upgrade Image”,“file”:“HG8245Q2V300R017C10SPC208_common_all.bin”,“device”:“00259E-HG8245Q2-4857544380BD819E”,“timestamp”:“2021-02-18T14:03:49.603Z”,"_id":“602e73c5c32e322540eeda61”}
On the GUI I see the error below
Full error response: “faultCode: “9010”
faultString: Download failure
setParameterValuesFault: null”
I able to ping two sides, there is no firewall in the middle, I can retrieve all parameters from devices, but I can’t use any function to set something through the GUI.
Genieacs → version="1.2.3+20201027064135
Node.js → 15.8.0
Mongodb → 4.4.3