Wrong format ID

Hello,

We have a problem with some devices in GenieACS : the ID created by the ACS contains URL encoded characters because the Product class and serial number used contains special characters ("." and “-”).

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We cannot find the ID when we are using the API since there is already URL encoded characters in the name.

Is there a way to fix this problem when creating the ID for the devices (decode the special characters ?

Thank you and have a nice day !