Worker died for all 4-services

1

Hi to all

we are trying to run all 4-services. But they are displaying error WORKER DIED , can any one explain, how to fix this

2

Hi, as you can see here, there are many reasons why the services can exit with an error. Without additional info, we can only tell you that you made a mistake somewhere … if you share the output of the following commands, we might be able to spot exactly where:

systemctl cat genieacs-cwmp
systemctl cat genieacs-nbi
systemctl cat genieacs-ui
cat $(systemctl cat genieacs-cwmp | grep EnvironmentFile | cut -d = -f2)
systemctl status genieacs-cwmp
systemctl status genieacs-nbi
systemctl status genieacs-ui
3

systemctl cat genieacs-cwmp

systemctl cat genieacs-cwmp

/etc/systemd/system/genieacs-cwmp.service

[Unit]
Description=GenieACS CWMP
After=network.target

[Service]
User=genieacs
EnvironmentFile=/opt/genieacs/genieacs.env
ExecStart=/usr/bin/genieacs-cwmp

[Install]
WantedBy=default.target

systemctl cat genieacs-nbi

/etc/systemd/system/genieacs-nbi.service

[Unit]

Description=GenieACS NBI
After=network.target

[Service]

User=genieacs
EnvironmentFile=/opt/genieacs/genieacs.env
ExecStart=/usr/bin/genieacs-nbi

[Install]
WantedBy=default.target

systemctl cat genieacs-ui

/etc/systemd/system/genieacs-ui.service

[Unit]

Description=GenieACS UI
After=network.target

[Service]

User=genieacs
EnvironmentFile=/opt/genieacs/genieacs.env
ExecStart=/usr/bin/genieacs-ui

[Install]
WantedBy=default.target

cat $(systemctl cat genieacs-cwmp | grep EnvironmentFile | cut -d = -f2)

GENIEACS_CWMP_ACCESS_LOG_FILE=/var/log/genieacs/genieacs-cwmp-access.log
GENIEACS_NBI_ACCESS_LOG_FILE=/var/log/genieacs/genieacs-nbi-access.log
GENIEACS_FS_ACCESS_LOG_FILE=/var/log/genieacs/genieacs-fs-access.log
GENIEACS_UI_ACCESS_LOG_FILE=/var/log/genieacs/genieacs-ui-access.log
GENIEACS_DEBUG_FILE=/var/log/genieacs/genieacs-debug.yaml
NODE_OPTIONS=–enable-source-maps

GENIEACS_EXT_DIR=/opt/genieacs/ext

GENIEACS_UI_JWT_SECRET=“secret”

[Unit]
Description=GenieACS cwmp
After=network.target

[Service]
User=genieacs

EnvironmentFile=/opt/genieacs/genieacs.env
ExecStart=/usr/bin/genieacs-cwmp

[Install]
WantedBy=default.target

[Unit]

Description=GenieACS nbi
After=network.target

[Service]
User=genieacs

EnvironmentFile=/opt/genieacs/genieacs.env
ExecStart=/usr/bin/genieacs-nbi

[Install]
WantedBy=default.target

[Unit]
Description=GenieACS fs
After=network.target

[Service]
User=genieacs

EnvironmentFile=/opt/genieacs/genieacs.env
ExecStart=/usr/bin/genieacs-fs

[Install]
WantedBy=default.target

[Unit]

Description=GenieACS ui
After=network.target

[Service]
User=genieacs
EnvironmentFile=/opt/genieacs/genieacs.env
ExecStart=/usr/bin/genieacs-ui

[Install]
WantedBy=default.target

4

status genieacs-cwmp
● genieacs-cwmp.service - GenieACS CWMP
Loaded: loaded (/etc/systemd/system/genieacs-cwmp.service; enabled; vendor preset: enabled)
Active: active (running) since Sun 2021-06-06 21:19:59 PDT; 7h ago
Main PID: 804 (node)
Tasks: 33 (limit: 3711)
Memory: 71.2M
CGroup: /system.slice/genieacs-cwmp.service
├─ 804 node /usr/bin/genieacs-cwmp
├─1177 /usr/bin/node /usr/bin/genieacs-cwmp
└─1190 /usr/bin/node /usr/bin/genieacs-cwmp

Jun 06 21:19:59 ubuntu systemd[1]: Started GenieACS CWMP.
Jun 06 21:20:09 ubuntu genieacs-cwmp[804]: 2021-06-07T04:20:09.956Z [INFO] genieacs-cwmp starting; pid=804 version="1.>
Jun 06 21:20:13 ubuntu genieacs-cwmp[804]: 2021-06-07T04:20:13.137Z [INFO] Worker listening; pid=1177 address="0.0.0.0>
Jun 06 21:20:13 ubuntu genieacs-cwmp[804]: 2021-06-07T04:20:13.210Z [INFO] Worker listening; pid=1190 address="0.0.0.0>
lines 1-15/15 (END)

systemctl status genieacs-nbi
● genieacs-nbi.service - GenieACS NBI
Loaded: loaded (/etc/systemd/system/genieacs-nbi.service; enabled; vendor preset: enabled)
Active: active (running) since Sun 2021-06-06 21:19:59 PDT; 7h ago
Main PID: 807 (node)
Tasks: 33 (limit: 3711)
Memory: 65.7M
CGroup: /system.slice/genieacs-nbi.service
├─ 807 node /usr/bin/genieacs-nbi
├─1161 /usr/bin/node /usr/bin/genieacs-nbi
└─1171 /usr/bin/node /usr/bin/genieacs-nbi

Jun 06 21:19:59 ubuntu systemd[1]: Started GenieACS NBI.
Jun 06 21:20:09 ubuntu genieacs-nbi[807]: 2021-06-07T04:20:09.886Z [INFO] genieacs-nbi starting; pid=807 version="1.2.>
Jun 06 21:20:13 ubuntu genieacs-nbi[807]: 2021-06-07T04:20:13.091Z [INFO] Worker listening; pid=1161 address=“0.0.0.0”>
Jun 06 21:20:13 ubuntu genieacs-nbi[807]: 2021-06-07T04:20:13.091Z [INFO] Worker listening; pid=1171 address=“0.0.0.0”>
lines 1-15/15 (END)

systemctl status genieacs-ui
● genieacs-ui.service - GenieACS UI
Loaded: loaded (/etc/systemd/system/genieacs-ui.service; enabled; vendor preset: enabled)
Active: active (running) since Sun 2021-06-06 21:19:59 PDT; 7h ago
Main PID: 809 (node)
Tasks: 33 (limit: 3711)
Memory: 96.5M
CGroup: /system.slice/genieacs-ui.service
├─ 809 node /usr/bin/genieacs-ui
├─1203 /usr/bin/node /usr/bin/genieacs-ui
└─1209 /usr/bin/node /usr/bin/genieacs-ui

Jun 06 21:19:59 ubuntu systemd[1]: Started GenieACS UI.
Jun 06 21:20:11 ubuntu genieacs-ui[809]: 2021-06-07T04:20:11.524Z [INFO] genieacs-ui starting; pid=809 version="1.2.5+>
Jun 06 21:20:13 ubuntu genieacs-ui[809]: 2021-06-07T04:20:13.268Z [INFO] Worker listening; pid=1203 address=“0.0.0.0” >
Jun 06 21:20:13 ubuntu genieacs-ui[809]: 2021-06-07T04:20:13.387Z [INFO] Worker listening; pid=1209 address=“0.0.0.0” >
lines 1-15/15 (END)

5

pls check

6

from what I see, the services are active and listening, so whatever the problem was, it’s now solved. The /opt/genieacs/genieacs.env is missing many variables, so you are using the default options. If you want to change some of them, open the file with a editor and add the config options you want to change (prefixed with GENIEACS_). Also, you did not change the GENIEACS_UI_JWT_SECRET to a random string but it should work anyway … just try to access the UI at http://ip-of-server:3000/

7

yes i am using the same http://ipserver:3000, I am able to login with admin. BUT DEVICES (ONU) are not DETECTING BY GENIEACS.

8

Ok, so no more “worker died” issues … did you configured those devices? This means:

  • having IP connectivity (try a ping to the ipserver from the debugging/troubleshooting menu)
  • enable TR069 / TRxxx
  • ACS URL: http://ipserver:7547

if the answer is yes to all, reboot the device and follow the log of the CWMP process (journalctl -f -u genieacs-cwmp) … if your device is not sending any informs, contact your device vendor and ask them for help.

9

services are going to died, eventhough i am able to login http://ipaddress:3000. But ONU s are not detecting my Genieacs server

10

they don’t just detect your acs, you must configure them