UI suddenly stopped working

1

Hi guys how are you?
I was not using the ACS for some days and now suddenly stopped working.
I guess for some reason my env file is missing a lot of information…

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Here is the output of the status:
acsgenie@acsgenie2:~$ systemctl status genieacs-ui.service
● genieacs-ui.service - GenieACS UI
Loaded: loaded (/etc/systemd/system/genieacs-ui.service; enabled; vendor preset: enabled)
Active: active (running) since Tue 2025-03-11 10:30:50 -03; 3min 23s ago
Main PID: 633 (node)
Tasks: 25 (limit: 2224)
Memory: 152.7M
CPU: 32.680s
CGroup: /system.slice/genieacs-ui.service
├─ 633 node /usr/bin/genieacs-ui
├─6654 /usr/bin/node /usr/bin/genieacs-ui
└─6766 /usr/bin/node /usr/bin/genieacs-ui

Mar 11 10:30:50 acsgenie2 systemd[1]: Started GenieACS UI.
Mar 11 10:31:30 acsgenie2 genieacs-ui[633]: 2025-03-11T13:31:30.228Z [INFO] genieacs-ui starting; pid=633 version=“1.2.13+240606fc80”
Mar 11 10:32:38 acsgenie2 genieacs-ui[1672]: 2025-03-11T13:32:38.140Z [ERROR] Uncaught exception; pid=1672 exceptionName=“MongoServerSelectionError” exceptionMe>
Mar 11 10:32:38 acsgenie2 genieacs-ui[633]: 2025-03-11T13:32:38.242Z [ERROR] Worker died; pid=1672 exitCode=1
Mar 11 10:32:38 acsgenie2 genieacs-ui[1683]: 2025-03-11T13:32:38.426Z [ERROR] Uncaught exception; pid=1683 exceptionName=“MongoServerSelectionError” exceptionMe>
Mar 11 10:32:38 acsgenie2 genieacs-ui[633]: 2025-03-11T13:32:38.590Z [ERROR] Worker died; pid=1683 exitCode=1
Mar 11 10:33:39 acsgenie2 genieacs-ui[4270]: 2025-03-11T13:33:39.003Z [ERROR] Uncaught exception; pid=4270 exceptionName=“MongoServerSelectionError” exceptionMe>
Mar 11 10:33:39 acsgenie2 genieacs-ui[633]: 2025-03-11T13:33:39.086Z [ERROR] Worker died; pid=4270 exitCode=1
Mar 11 10:33:42 acsgenie2 genieacs-ui[4372]: 2025-03-11T13:33:42.915Z [ERROR] Uncaught exception; pid=4372 exceptionName=“MongoServerSelectionError” exceptionMe>
Mar 11 10:33:43 acsgenie2 genieacs-ui[633]: 2025-03-11T13:33:43.009Z [ERROR] Worker died; pid=4372 exitCode=1

Can you help me out please?
Thanks !
Regards,
Hernan.-

2

It appears mongo isn’t running.

Now that you’ve shared your JWT secret with the whole world, you should probably think about changing it.

3

jajaja. I will probable change it anyway, however I did not capture the entire JWT secret chain…

4

[SOLVED] Hi Guys, it was finally much simpler that I though. After digging a bit, I realized that the / directory was at 100%, so Mongo could not even start. I am under a test environment, ACS is running on a Ubuntu VM running in a Proxmox Server.

df -h
Filesystem Size Used Avail Use% Mounted on
tmpfs 197M 1.1M 196M 1% /run
/dev/mapper/ubuntu–vg-ubuntu–lv 15G 14G 0 100% / <-----HERE
tmpfs 982M 0 982M 0% /dev/shm
tmpfs 5.0M 0 5.0M 0% /run/lock
/dev/sda2 2.0G 245M 1.6G 14% /boot
tmpfs 197M 4.0K 197M 1% /run/user/1000

I free some space with this commands:
sudo truncate -s 0 /var/log/genieacs/genieacs-debug.yaml
sudo journalctl --vacuum-size=500M
sudo du -sh /var/cache/apt
sudo rm -rf /var/cache/apt/*
sudo apt autoremove -y
sudo apt autoclean
sudo apt clean

Rebooted, and everything was back to normal.
Thanks !

5

Thanks for the feedback. Hopefully it will help others.