# Top **URL:** https://forum.genieacs.com/top.md [Latest](https://forum.genieacs.com/latest.md) · [Categories](https://forum.genieacs.com/categories.md) --- ## [VM Crashing with 120k CPEs](https://forum.genieacs.com/t/vm-crashing-with-120k-cpes/7216)
**Author:** [@elanderson](https://forum.genieacs.com/u/elanderson)\ **Replies:** 13\ **Last updated:** [October 31, 2025, 8:45pm UTC](https://forum.genieacs.com/t/vm-crashing-with-120k-cpes/7216 "2025-10-31T20:45:19Z")
Hi everyone, I’m running GenieACS on a Debian VM and it’s been crashing frequently with kernel soft lockup errors, making the system unresponsive. This has happened multiple times, and it seems tied to high load from th… --- ## [ZTE TR-181 PPPoE provisioning - WAN interface accepts parameters but PPPoE never connects](https://forum.genieacs.com/t/zte-tr-181-pppoe-provisioning-wan-interface-accepts-parameters-but-pppoe-never-connects/7386)
**Author:** [@cocoleys](https://forum.genieacs.com/u/cocoleys)\ **Replies:** 9\ **Last updated:** [August 18, 2026, 4:11pm UTC](https://forum.genieacs.com/t/zte-tr-181-pppoe-provisioning-wan-interface-accepts-parameters-but-pppoe-never-connects/7386 "2026-08-18T16:11:37Z")
Hello everyone, I am currently trying to understand the correct PPPoE provisioning flow on a ZTE ONT using TR-181. After reviewing the device, I found that the ONT already has 5 WAN/PPP related interfaces created by de… --- ## [Fiberhome HG260GS-f access genieacs1.2.13 has problem，need idea！！！](https://forum.genieacs.com/t/fiberhome-hg260gs-f-access-genieacs1-2-13-has-problem-need-idea/7352)
**Author:** [@summerunix](https://forum.genieacs.com/u/summerunix)\ **Replies:** 16\ **Last updated:** [March 27, 2026, 12:13am UTC](https://forum.genieacs.com/t/fiberhome-hg260gs-f-access-genieacs1-2-13-has-problem-need-idea/7352 "2026-03-27T00:13:22Z")
debug ： event: incoming HTTP request timestamp: 2026-03-21T22:54:08.610Z remoteAddress: “::ffff:192.168.147.78” deviceId: 28BF89-HG260GS%2Df-9D5ED28BF8983E93A connection: 2026-03-21T22:54:08.610Z localPort: 7547 m… --- ## [Forwarding decimal value from provision function to some php script](https://forum.genieacs.com/t/forwarding-decimal-value-from-provision-function-to-some-php-script/7221)
**Author:** [@tarikt](https://forum.genieacs.com/u/tarikt)\ **Replies:** 12\ **Last updated:** [November 29, 2025, 8:04pm UTC](https://forum.genieacs.com/t/forwarding-decimal-value-from-provision-function-to-some-php-script/7221 "2025-11-29T20:04:05Z")
Hi, I need to find a way to forward some decimal value from the provision script that is triggered by 8 DIAGNOSTICS COMPLETE event to the extension function and then to forward that same value to some external php scrip… --- ## [How to generate an online time report for the device](https://forum.genieacs.com/t/how-to-generate-an-online-time-report-for-the-device/7416)
**Author:** [@zqq](https://forum.genieacs.com/u/zqq)\ **Replies:** 10\ **Last updated:** [June 29, 2026, 3:14am UTC](https://forum.genieacs.com/t/how-to-generate-an-online-time-report-for-the-device/7416 "2026-06-29T03:14:35Z")
I noticed that the online status of the Genieacs homepage is determined by comparing the time when the device last received an inform with the current time, and it is determined whether it has exceeded 300 seconds. This … --- ## [Parameters removed after summon](https://forum.genieacs.com/t/parameters-removed-after-summon/7409)
**Author:** [@JacksonYuuki](https://forum.genieacs.com/u/JacksonYuuki)\ **Replies:** 10\ **Last updated:** [September 22, 2026, 8:57am UTC](https://forum.genieacs.com/t/parameters-removed-after-summon/7409 "2026-09-22T08:57:54Z")
Hi everyone, we have been using GenieACS for a few years and recently got a new firmware for our routers. Now, we have to edit all the provisions and add the new settings. I would therefore like to obtain all the device… --- ## [How can we trigger a firmware download on the second attempt?](https://forum.genieacs.com/t/how-can-we-trigger-a-firmware-download-on-the-second-attempt/7360)
**Author:** [@lana](https://forum.genieacs.com/u/lana)\ **Replies:** 9\ **Last updated:** [April 3, 2026, 3:32am UTC](https://forum.genieacs.com/t/how-can-we-trigger-a-firmware-download-on-the-second-attempt/7360 "2026-04-03T03:32:45Z")
Hello expert! I have a device running firmware version V4 that was successfully updated (from V1 to V4) the first time, using script below: declare(“Downloads.\[FileType:1 Firmware Upgrade Image\]”, {path: 1}, {path: 1})… --- ## [Ont show online but when its on summon its show device is offline](https://forum.genieacs.com/t/ont-show-online-but-when-its-on-summon-its-show-device-is-offline/7464)
**Author:** [@Amar](https://forum.genieacs.com/u/Amar)\ **Replies:** 16\ **Last updated:** [September 25, 2026, 7:29pm UTC](https://forum.genieacs.com/t/ont-show-online-but-when-its-on-summon-its-show-device-is-offline/7464 "2026-09-25T19:29:28Z")
Hi.. I purchase new public ip For Int\_tr069 ont report to acs via port Forwording but when i refresh parameters err show device is Offline i tried on 2 onts err is same when its connected seperately on Lan static ip… --- ## [GenieACS 1.2.14 released](https://forum.genieacs.com/t/genieacs-1-2-14-released/7342)
**Author:** [@zaidka](https://forum.genieacs.com/u/zaidka)\ **Replies:** 0\ **Last updated:** [March 13, 2026, 4:04am UTC](https://forum.genieacs.com/t/genieacs-1-2-14-released/7342 "2026-03-13T04:04:56Z")
GenieACS v1.2.14 has been released. This is a minor maintenance release addressing a couple of potential edge-case issues: Prevent UI crash when a malformed URL is sent to the server. Fix potential edge-case bugs i… --- ## [GenieACS 1.2.16 released](https://forum.genieacs.com/t/genieacs-1-2-16-released/7359)
**Author:** [@zaidka](https://forum.genieacs.com/u/zaidka)\ **Replies:** 0\ **Last updated:** [March 29, 2026, 9:36pm UTC](https://forum.genieacs.com/t/genieacs-1-2-16-released/7359 "2026-03-29T21:36:19Z")
GenieACS v1.2.16 has been released. This release fixes a regression in v1.2.15 that broke the device search component in the UI. Apologies for the inconvenience caused by regressions in both v1.2.14 and v1.2.15, both of… --- ## [GenieACS 1.2.15 released](https://forum.genieacs.com/t/genieacs-1-2-15-released/7357)
**Author:** [@zaidka](https://forum.genieacs.com/u/zaidka)\ **Replies:** 4\ **Last updated:** [March 30, 2026, 12:10am UTC](https://forum.genieacs.com/t/genieacs-1-2-15-released/7357 "2026-03-30T00:10:58Z")
GenieACS v1.2.15 has been released. This is an important security release that addresses a critical vulnerability: Fix critical RCE vulnerability in /api/ping endpoint (follow-up to CVE-2021-46704). Credit: JuHwiSang. … --- ## [Home routers are not receiving commands](https://forum.genieacs.com/t/home-routers-are-not-receiving-commands/7331)
**Author:** [@khaled](https://forum.genieacs.com/u/khaled)\ **Replies:** 5\ **Last updated:** [May 15, 2026, 10:34am UTC](https://forum.genieacs.com/t/home-routers-are-not-receiving-commands/7331 "2026-05-15T10:34:58Z")
Hello everyone, I have been struggling with a persistent issue for weeks and I hope someone here can help. I am running GenieACS v1.2.13 on Ubuntu 24.04. Several routers (different brands/models) connect to the ACS, app… --- ## [Start With GenieACS With Mikrotik & TP-Link](https://forum.genieacs.com/t/start-with-genieacs-with-mikrotik-tp-link/7251)
**Author:** [@DigitAlexM](https://forum.genieacs.com/u/DigitAlexM)\ **Replies:** 2\ **Last updated:** [December 9, 2025, 9:23am UTC](https://forum.genieacs.com/t/start-with-genieacs-with-mikrotik-tp-link/7251 "2025-12-09T09:23:44Z")
Hi everyone, I’m new to GenieACS and the TR069 protocol, but I’m very interested in how they work and the possibilities they open up. I set up the server as per the documentation and enabled ACS authentication, and eve… --- ## [Regression on 1.12.14 with URL encoding in the GUI](https://forum.genieacs.com/t/regression-on-1-12-14-with-url-encoding-in-the-gui/7350)
**Author:** [@Kiloohm83](https://forum.genieacs.com/u/Kiloohm83)\ **Replies:** 1\ **Last updated:** [March 24, 2026, 1:29am UTC](https://forum.genieacs.com/t/regression-on-1-12-14-with-url-encoding-in-the-gui/7350 "2026-03-24T01:29:01Z")
There appears to be a regression in the way Device.IDs are encoded between the GUI and the DB somewhere between versions 1.2.13 and 1.2.14 My device ID as sent from the device is “BC3E07-CODA-5519-BC3E07961080” v1.2.13… --- ## [Connectivity between ONTs and Genieacs server after being reset of ONTs](https://forum.genieacs.com/t/connectivity-between-onts-and-genieacs-server-after-being-reset-of-onts/7392)
**Author:** [@lectureslinux-glitch](https://forum.genieacs.com/u/lectureslinux-glitch)\ **Replies:** 8\ **Last updated:** [June 5, 2026, 10:37am UTC](https://forum.genieacs.com/t/connectivity-between-onts-and-genieacs-server-after-being-reset-of-onts/7392 "2026-06-05T10:37:35Z")
hello experts! i am new to Genieacs and just stuck on how Devices (ont’s) automatically connect after a factory reset. i am testing with huawei, zte, fiberhome onts. please guide what should i need for this setup than… --- ## [Problems retrieving parameters from genieacs](https://forum.genieacs.com/t/problems-retrieving-parameters-from-genieacs/7246)
**Author:** [@emersonn100](https://forum.genieacs.com/u/emersonn100)\ **Replies:** 7\ **Last updated:** [December 4, 2025, 12:15am UTC](https://forum.genieacs.com/t/problems-retrieving-parameters-from-genieacs/7246 "2025-12-04T00:15:44Z")
Good morning, I use the GenieACS inform function to update the following parameters. const hourly = Date.now()-600000; // Refresh basic parameters hourly(30000=5 minutos) declare(“InternetGatewayDevice.WANDevice.1.X\_G… --- ## [Mikrotik-Public IP (PPPoE) not showing in Devices tab](https://forum.genieacs.com/t/mikrotik-public-ip-pppoe-not-showing-in-devices-tab/7222)
**Author:** [@romualdo.centeno](https://forum.genieacs.com/u/romualdo.centeno)\ **Replies:** 7\ **Last updated:** [November 12, 2025, 9:30am UTC](https://forum.genieacs.com/t/mikrotik-public-ip-pppoe-not-showing-in-devices-tab/7222 "2025-11-12T09:30:02Z")
Hello, good morning team, I’m setting up Mikrotik devices with a WAN connection using PPPoE, but I can’t get the public IP address to appear in the Devices tab. In the Config section I’m adding this parameter Device.P… --- ## [VX230v TP-Link PPPoE parameters](https://forum.genieacs.com/t/vx230v-tp-link-pppoe-parameters/7264)
**Author:** [@DigitAlexM](https://forum.genieacs.com/u/DigitAlexM)\ **Replies:** 5\ **Last updated:** [December 9, 2025, 9:13pm UTC](https://forum.genieacs.com/t/vx230v-tp-link-pppoe-parameters/7264 "2025-12-09T21:13:32Z")
Hello, I’m brand new to the ACS world and the TR069 protocol. I’m trying to connect to my TP-Link VX230V, but I can’t find the pppoe parameter. I downloaded the “alla parameters” file from GenieACS in the device secti… --- ## [Problema integración ZTE C320 + MikroTik + GenieACS (TR-069 no registra ONUs)](https://forum.genieacs.com/t/problema-integracion-zte-c320-mikrotik-genieacs-tr-069-no-registra-onus/7387)
**Author:** [@KW-TUX](https://forum.genieacs.com/u/KW-TUX)\ **Replies:** 3\ **Last updated:** [August 31, 2026, 1:23am UTC](https://forum.genieacs.com/t/problema-integracion-zte-c320-mikrotik-genieacs-tr-069-no-registra-onus/7387 "2026-08-31T01:23:19Z")
Hola comunidad, Estoy trabajando en la integración de una red con los siguientes equipos: OLT: ZTE ZXA10 C320 Router: MikroTik ACS: GenieACS :wrench: Topología (anonimizada) OLT: 192.168.X.80 MikroTik … --- ## [How to connect if customer has nor setup router?](https://forum.genieacs.com/t/how-to-connect-if-customer-has-nor-setup-router/7249)
**Author:** [@dertomdah](https://forum.genieacs.com/u/dertomdah)\ **Replies:** 6\ **Last updated:** [December 5, 2025, 5:48pm UTC](https://forum.genieacs.com/t/how-to-connect-if-customer-has-nor-setup-router/7249 "2025-12-05T17:48:14Z")
Hi. I am new to GenieACS. I installed it under Ubuntu, get it running well.. But, if i configure the ACS/CWMP Setting in Router (e.b. TP-Link) it does not connect to GenieAcs. Of course because the Customer did not s… --- ## [Duplicated WAN Creation](https://forum.genieacs.com/t/duplicated-wan-creation/7250)
**Author:** [@elanderson](https://forum.genieacs.com/u/elanderson)\ **Replies:** 4\ **Last updated:** [December 4, 2025, 4:52pm UTC](https://forum.genieacs.com/t/duplicated-wan-creation/7250 "2025-12-04T16:52:24Z")
Hi! Hope it finds you well. It’s been basically 2 years since we first implemented GenieACS, and in the last month we opened around 70 Service Orders for customers claiming not having internet. The thing is, once we ac… --- ## [How can I get Genieacs off my network?](https://forum.genieacs.com/t/how-can-i-get-genieacs-off-my-network/7391)
**Author:** [@josemestre3009](https://forum.genieacs.com/u/josemestre3009)\ **Replies:** 0\ **Last updated:** [May 12, 2026, 2:20pm UTC](https://forum.genieacs.com/t/how-can-i-get-genieacs-off-my-network/7391 "2026-05-12T14:20:35Z")
I want to have my Genieacs outside my network, with the router communicating with the server, and from the server, I want to be able to communicate with the ONU outside my network. How could I do that? --- ## [Remote CPEs not sending Inform/Connecting (Local CPEs work fine)](https://forum.genieacs.com/t/remote-cpes-not-sending-inform-connecting-local-cpes-work-fine/7296)
**Author:** [@netcom](https://forum.genieacs.com/u/netcom)\ **Replies:** 3\ **Last updated:** [February 2, 2026, 12:56pm UTC](https://forum.genieacs.com/t/remote-cpes-not-sending-inform-connecting-local-cpes-work-fine/7296 "2026-02-02T12:56:04Z")
Hello everyone I successfully create a GenieACS server, and everything works perfectly with local CPEs. They connect, receive parameters, and accept commit commands without issues. However, I am facing a problem when t… --- ## [ConnectionRequestPassword deleted on inform](https://forum.genieacs.com/t/connectionrequestpassword-deleted-on-inform/7322)
**Author:** [@franciz](https://forum.genieacs.com/u/franciz)\ **Replies:** 8\ **Last updated:** [February 26, 2026, 2:47pm UTC](https://forum.genieacs.com/t/connectionrequestpassword-deleted-on-inform/7322 "2026-02-26T14:47:37Z")
Hi everyone! I have a problem on genieacs with a Fanvil X303G phone where InternetGatewayDevice.ManagementServer.ConnectionRequestPassword is being deleted on phone inform. On default provision I can see this notifica… --- ## [New To Genieacs and need help](https://forum.genieacs.com/t/new-to-genieacs-and-need-help/7417)
**Author:** [@Neon](https://forum.genieacs.com/u/Neon)\ **Replies:** 8\ **Last updated:** [June 21, 2026, 6:17am UTC](https://forum.genieacs.com/t/new-to-genieacs-and-need-help/7417 "2026-06-21T06:17:14Z")
Hello everyone I recently installed genieacs using proxmox from some youtube tutorial and want to configure router, gpon onts, etc remotely with tr069 i was testing with Tp link xc220-g3v but am not able to connect or g… --- ## [CPE Authentication Problem](https://forum.genieacs.com/t/cpe-authentication-problem/7453)
**Author:** [@TmanScript](https://forum.genieacs.com/u/TmanScript)\ **Replies:** 6\ **Last updated:** [August 24, 2026, 12:03pm UTC](https://forum.genieacs.com/t/cpe-authentication-problem/7453 "2026-08-24T12:03:12Z")
Hello, I am trying to set CPE authentication, so i set cwmp.auth to AUTH(“username” , “password”). When I do that all my CPEs go offline. How can I solve this?. --- ## [Can't change SN on EG8145B7N-50](https://forum.genieacs.com/t/cant-change-sn-on-eg8145b7n-50/7231)
**Author:** [@mmenezes](https://forum.genieacs.com/u/mmenezes)\ **Replies:** 4\ **Last updated:** [November 9, 2025, 8:26pm UTC](https://forum.genieacs.com/t/cant-change-sn-on-eg8145b7n-50/7231 "2025-11-09T20:26:38Z")
Hello guys! I’m trying to change the serial number (SN) on my Huawei EG8145B7N-50 ONT, but without success. Could someone help me? --- ## [Autoupgrade provisions](https://forum.genieacs.com/t/autoupgrade-provisions/7314)
**Author:** [@marc](https://forum.genieacs.com/u/marc)\ **Replies:** 4\ **Last updated:** [February 5, 2026, 2:21am UTC](https://forum.genieacs.com/t/autoupgrade-provisions/7314 "2026-02-05T02:21:25Z")
Can someone help? I’m trying to configure auto upgrade of the ONT’s but didn’t work. Here is my preset And provision --- ## [FW upgrade and provisioning after the 0 BOOTSTRAP event](https://forum.genieacs.com/t/fw-upgrade-and-provisioning-after-the-0-bootstrap-event/7294)
**Author:** [@tarikt](https://forum.genieacs.com/u/tarikt)\ **Replies:** 4\ **Last updated:** [January 13, 2026, 4:35pm UTC](https://forum.genieacs.com/t/fw-upgrade-and-provisioning-after-the-0-bootstrap-event/7294 "2026-01-13T16:35:40Z")
Hi, I am currently considering my options how to execute FW upgrade and some setParameterValues actions (e.g. for WiFi SSID and passphrase, VoIP parametere settings etc.) after the 0 BOOTSTRAP event. Some of my devices… --- ## [Issue Creating InternetGatewayDevice.WANDevice.2 Without Deleting Existing WAN Connection](https://forum.genieacs.com/t/issue-creating-internetgatewaydevice-wandevice-2-without-deleting-existing-wan-connection/7318)
**Author:** [@ranjit3770](https://forum.genieacs.com/u/ranjit3770)\ **Replies:** 6\ **Last updated:** [February 7, 2026, 4:03pm UTC](https://forum.genieacs.com/t/issue-creating-internetgatewaydevice-wandevice-2-without-deleting-existing-wan-connection/7318 "2026-02-07T16:03:55Z")
How can I create InternetGatewayDevice.WANDevice.2 when InternetGatewayDevice.WANDevice.1.WANConnectionDevice.3 already exists? When I try to create it, InternetGatewayDevice.WANDevice.4 is created instead. I should not … --- ## [URGENT: TR-069 SSID Update Not Applying on Genexis EARTH-4222 via GenieACS](https://forum.genieacs.com/t/urgent-tr-069-ssid-update-not-applying-on-genexis-earth-4222-via-genieacs/7311)
**Author:** [@ranjit3770](https://forum.genieacs.com/u/ranjit3770)\ **Replies:** 4\ **Last updated:** [February 7, 2026, 4:08pm UTC](https://forum.genieacs.com/t/urgent-tr-069-ssid-update-not-applying-on-genexis-earth-4222-via-genieacs/7311 "2026-02-07T16:08:34Z")
Dear Experts, I am requesting urgent technical assistance regarding a TR-069 configuration issue on a Genexis device. Device & Platform Details Model: Genexis EARTH-4222 Protocol: TR-069 ACS Platform: GenieACS … --- ## [Testing GenieACS locally with ONTs (TR-069 over private IP)](https://forum.genieacs.com/t/testing-genieacs-locally-with-onts-tr-069-over-private-ip/7307)
**Author:** [@matevas22](https://forum.genieacs.com/u/matevas22)\ **Replies:** 1\ **Last updated:** [January 30, 2026, 5:11pm UTC](https://forum.genieacs.com/t/testing-genieacs-locally-with-onts-tr-069-over-private-ip/7307 "2026-01-30T17:11:00Z")
Hello everyone, I’m building a TR-069 lab environment and I’d like to clarify something. I have GenieACS running locally (Docker) on my PC, and I’m trying to connect real ONTs (a 2F-FX1200 and a ZTE ONT) directly over … --- ## [Connectivity Issues between GenieACS and My Router](https://forum.genieacs.com/t/connectivity-issues-between-genieacs-and-my-router/7324)
**Author:** [@tendwa-rose](https://forum.genieacs.com/u/tendwa-rose)\ **Replies:** 4\ **Last updated:** [February 16, 2026, 8:13am UTC](https://forum.genieacs.com/t/connectivity-issues-between-genieacs-and-my-router/7324 "2026-02-16T08:13:30Z")
Hello, I am experiencing connectivity issues between GenieACS and my ZLT X25 MAX2 router. I am trying to use the public IP provided by Ngrok to establish this connection. While the GenieACS user interface indicates that… --- ## [VSOL EPON OLT + Huawei ONT](https://forum.genieacs.com/t/vsol-epon-olt-huawei-ont/7447)
**Author:** [@Hashim0303](https://forum.genieacs.com/u/Hashim0303)\ **Replies:** 1\ **Last updated:** [August 3, 2026, 12:25pm UTC](https://forum.genieacs.com/t/vsol-epon-olt-huawei-ont/7447 "2026-08-03T12:25:42Z")
I am using a VSOL EPON OLT with some third-party Huawei ONUs (HG8145C, 346M, 546M series) and trying to remotely push TR-069/WAN configuration to them (for bulk customer onboarding). What i’ve tried: … --- ## [Tp link xc220-g3v not showing up in device list](https://forum.genieacs.com/t/tp-link-xc220-g3v-not-showing-up-in-device-list/7456)
**Author:** [@Neon](https://forum.genieacs.com/u/Neon)\ **Replies:** 4\ **Last updated:** [October 5, 2026, 6:19pm UTC](https://forum.genieacs.com/t/tp-link-xc220-g3v-not-showing-up-in-device-list/7456 "2026-10-05T18:19:40Z")
hello guys why Tp link xc220-g3v not showing up in genieacs? is there any specific parameters for tp link GPON/EPON routers? my other routers showing up and working fine thanks in advance :slightly\_smiling\_face: --- ## [FW upgrade error](https://forum.genieacs.com/t/fw-upgrade-error/7427)
**Author:** [@tarikt](https://forum.genieacs.com/u/tarikt)\ **Replies:** 5\ **Last updated:** [July 2, 2026, 6:11pm UTC](https://forum.genieacs.com/t/fw-upgrade-error/7427 "2026-07-02T18:11:33Z")
Hi, I created script based environment that schedules FW upgrade action. I tried it first on one test device and although it fired Tr-069 Download (FW file) action I got very soon an error from the device (in the attac… --- ## [Help with improvements](https://forum.genieacs.com/t/help-with-improvements/7326)
**Author:** [@cristianmc](https://forum.genieacs.com/u/cristianmc)\ **Replies:** 4\ **Last updated:** [February 12, 2026, 5:16pm UTC](https://forum.genieacs.com/t/help-with-improvements/7326 "2026-02-12T17:16:05Z")
I have this fairly functional provisioning script and I’d like to improve it. I tried using the other method, but the parameters I use with ZTE have (-) and I couldn’t get it to work. Also, I’d like to know how I can del… --- ## [Error in version v1.2.14+260313cc72](https://forum.genieacs.com/t/error-in-version-v1-2-14-260313cc72/7353)
**Author:** [@elvismg](https://forum.genieacs.com/u/elvismg)\ **Replies:** 5\ **Last updated:** [March 24, 2026, 2:12am UTC](https://forum.genieacs.com/t/error-in-version-v1-2-14-260313cc72/7353 "2026-03-24T02:12:29Z")
After installing this version of the system, I made all the configurations I always used. On ZTE devices it registers and I can access the device page, but for Huawei model HG8145X6-10-V2 it registers normally, responds… --- ## [CPE displays offline, but ping working](https://forum.genieacs.com/t/cpe-displays-offline-but-ping-working/7477)
**Author:** [@Dulguun](https://forum.genieacs.com/u/Dulguun)\ **Replies:** 8\ **Last updated:** [October 20, 2026, 12:47pm UTC](https://forum.genieacs.com/t/cpe-displays-offline-but-ping-working/7477 "2026-10-20T12:47:41Z")
Hello, Is it possible run Reboot, Reset, Push file command to device displays offline, but ping working? Regards, --- ## [Hi, please help to create new internet interface PPPoE](https://forum.genieacs.com/t/hi-please-help-to-create-new-internet-interface-pppoe/7219)
**Author:** [@leonardorortizm](https://forum.genieacs.com/u/leonardorortizm)\ **Replies:** 1\ **Last updated:** [November 3, 2025, 7:15pm UTC](https://forum.genieacs.com/t/hi-please-help-to-create-new-internet-interface-pppoe/7219 "2025-11-03T19:15:12Z")
Hi,I’m working on creating a script to add a new connection on the TP-Link CPE XC220-G3v. I’ve put together this script, but unfortunately, it’s not working as expected. To troubleshoot, I’ve compared export files from a… --- ## [Creating WAN on BOOTSTRAP sometimes works, sometimes not](https://forum.genieacs.com/t/creating-wan-on-bootstrap-sometimes-works-sometimes-not/7365)
**Author:** [@grnd](https://forum.genieacs.com/u/grnd)\ **Replies:** 3\ **Last updated:** [April 13, 2026, 2:32pm UTC](https://forum.genieacs.com/t/creating-wan-on-bootstrap-sometimes-works-sometimes-not/7365 "2026-04-13T14:32:22Z")
Hello. I’m new to GenieACS, trying to learn how it works. I’m experimenting on Huawei HG8546M ONT now. I’ve configured the OLT to create TR-069 WAN session on the ont automatically, via OMCI and it works. Now I’m trying… --- ## [RFE: external auth via reverse-proxy headers + group-to-role mapping (prototype branch attached)](https://forum.genieacs.com/t/rfe-external-auth-via-reverse-proxy-headers-group-to-role-mapping-prototype-branch-attached/7373)
**Author:** [@ggiesen](https://forum.genieacs.com/u/ggiesen)\ **Replies:** 0\ **Last updated:** [April 21, 2026, 6:52pm UTC](https://forum.genieacs.com/t/rfe-external-auth-via-reverse-proxy-headers-group-to-role-mapping-prototype-branch-attached/7373 "2026-04-21T18:52:36Z")
Hi, following up on @zhivkod’s thread, SSO or User Provisioning, with a concrete proposal and a working prototype. @zaidka - I’ve implemented this against current master and would value your input on a few design choic… --- ## [Per user / per overview](https://forum.genieacs.com/t/per-user-per-overview/7306)
**Author:** [@Adriaand](https://forum.genieacs.com/u/Adriaand)\ **Replies:** 3\ **Last updated:** [January 30, 2026, 5:13pm UTC](https://forum.genieacs.com/t/per-user-per-overview/7306 "2026-01-30T17:13:32Z")
Good day I need guidance if possible . On my dashboard (overview) we have about 20 charts showing our remote sites. We want to deploy a screen on site for our IT on site to have visibility of their own site on devices… --- ## [Parameter Count Reduces After Device goes offline/connects to a different acs](https://forum.genieacs.com/t/parameter-count-reduces-after-device-goes-offline-connects-to-a-different-acs/7212)
**Author:** [@Shivi1771](https://forum.genieacs.com/u/Shivi1771)\ **Replies:** 4\ **Last updated:** [October 27, 2025, 5:19pm UTC](https://forum.genieacs.com/t/parameter-count-reduces-after-device-goes-offline-connects-to-a-different-acs/7212 "2025-10-27T17:19:43Z")
When I first connect a device to GenieACS, I can successfully retrieve all parameters (around 1917 total) using InternetGatewayDevice from my Dlink router. as the root. However, when the device goes offline or conne… --- ## [NBI script behaves differently](https://forum.genieacs.com/t/nbi-script-behaves-differently/7230)
**Author:** [@tarikt](https://forum.genieacs.com/u/tarikt)\ **Replies:** 3\ **Last updated:** [November 27, 2025, 12:31pm UTC](https://forum.genieacs.com/t/nbi-script-behaves-differently/7230 "2025-11-27T12:31:46Z")
Hi, I have this NBI php script that behaves strangely: \ 5.0, \]); $response … --- ## [Make summon button wait longer for CPE response](https://forum.genieacs.com/t/make-summon-button-wait-longer-for-cpe-response/7265)
**Author:** [@dotline](https://forum.genieacs.com/u/dotline)\ **Replies:** 2\ **Last updated:** [December 11, 2025, 10:30pm UTC](https://forum.genieacs.com/t/make-summon-button-wait-longer-for-cpe-response/7265 "2025-12-11T22:30:23Z")
I have a problem. A particular brand of TP-Link router responds (contacts CWMP) to the summon command around 5-8 seconds later. Yet when I go to the device page on genieacs-ui and press summon it times out after 3-4 seco… --- ## [Pinging Error! offline ont huawei](https://forum.genieacs.com/t/pinging-error-offline-ont-huawei/7283)
**Author:** [@felipe1995](https://forum.genieacs.com/u/felipe1995)\ **Replies:** 2\ **Last updated:** [December 29, 2025, 6:06am UTC](https://forum.genieacs.com/t/pinging-error-offline-ont-huawei/7283 "2025-12-29T06:06:42Z")
Hi guys, sorry for asking for help, I’m a complete beginner with Genie ACS. I’m trying to connect a Huawei ONT from a remote network that isn’t mine. I set up port forwarding on my Mikrotik router with a public IP addres… --- ## [Periodic reporting](https://forum.genieacs.com/t/periodic-reporting/7261)
**Author:** [@flash\_boo](https://forum.genieacs.com/u/flash_boo)\ **Replies:** 2\ **Last updated:** [January 27, 2026, 8:32am UTC](https://forum.genieacs.com/t/periodic-reporting/7261 "2026-01-27T08:32:24Z")
I would like to ask, what configuration is needed to force the periodic reporting time of the optical network terminal (CPE) synchronization on the genieacs server? I have looked up a lot of information but couldn’t find… --- ## [GenieACS 2.1.16 vs Installation Guide](https://forum.genieacs.com/t/genieacs-2-1-16-vs-installation-guide/7366)
**Author:** [@apleskacz](https://forum.genieacs.com/u/apleskacz)\ **Replies:** 0\ **Last updated:** [April 13, 2026, 6:52am UTC](https://forum.genieacs.com/t/genieacs-2-1-16-vs-installation-guide/7366 "2026-04-13T06:52:25Z")
Hello GenieACS Team, Zaid, Looking at the latest version I’m wondering how it is matching to the version mentioned in the Installation Guide: Thank you for advice. Andrzej --- ## [Reboot not working](https://forum.genieacs.com/t/reboot-not-working/7218)
**Author:** [@snerpa\_grimur](https://forum.genieacs.com/u/snerpa_grimur)\ **Replies:** 2\ **Last updated:** [November 10, 2025, 3:50pm UTC](https://forum.genieacs.com/t/reboot-not-working/7218 "2025-11-10T15:50:20Z")
I’m setting up GenieACS to work with some Zyxel CPEs. Everything works fine but the reboot doesnt. All that happens is a connection request but as far as i can understand it doesn’t send a reboot request. If I do a facto… [Next page](https://forum.genieacs.com/top.md?page=1&per_page=50)