# Unreachble from ACS to CPE

**URL:** <https://forum.genieacs.com/t/unreachble-from-acs-to-cpe/2517>\
**Category:** Uncategorized\
**Created:** [March 26, 2022, 11:45am UTC](https://forum.genieacs.com/t/unreachble-from-acs-to-cpe/2517 "2022-03-26T11:45:15Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![soban](https://avatars.discourse-cdn.com/v4/letter/s/b5e925/32.png) [@soban](https://forum.genieacs.com/u/soban)\
**Post date:** [March 26, 2022, 11:45am UTC](https://forum.genieacs.com/t/unreachble-from-acs-to-cpe/2517/1 "2022-03-26T11:45:16Z")

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hi

why my CPE is not pinging from ACS.

it is showing unreachble

in device description first line it is showing like this

Pinging 10.35.0.55: Unreachable

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<div class="post-metadata">

**Author:** ![JonasGhost](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/jonasghost/32/286_2.png) [@JonasGhost](https://forum.genieacs.com/u/JonasGhost)\
**Post date:** [March 27, 2022, 7:03am UTC](https://forum.genieacs.com/t/unreachble-from-acs-to-cpe/2517/2 "2022-03-27T07:03:56Z")

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Creating a second post for the same topic will not solve the problem.

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**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\
**Post date:** [March 28, 2022, 5:48pm UTC](https://forum.genieacs.com/t/unreachble-from-acs-to-cpe/2517/3 "2022-03-28T17:48:05Z")

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GenieACS is not a plug and play system. Nor will it really ever be by its nature. I’ve seen enough posts from you on this forum to come to the conclusion that you need a level of help and support that really isn’t possible in **free** support area such as this.

I highly suggest you get a [support contract](mailto:sales@genieacs.com) and can get the level of help you need.