# Unable to log in to the genieacs web console

**URL:** <https://forum.genieacs.com/t/unable-to-log-in-to-the-genieacs-web-console/382>\
**Category:** Uncategorized\
**Created:** [October 23, 2019, 6:28am UTC](https://forum.genieacs.com/t/unable-to-log-in-to-the-genieacs-web-console/382 "2019-10-23T06:28:01Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![anindya](https://avatars.discourse-cdn.com/v4/letter/a/59ef9b/32.png) [@anindya](https://forum.genieacs.com/u/anindya)\
**Post date:** [October 23, 2019, 6:28am UTC](https://forum.genieacs.com/t/unable-to-log-in-to-the-genieacs-web-console/382/1 "2019-10-23T06:28:01Z")

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ran into something i am not sure what is happening … I am unable to login with valid credentials with a following error

UI\_JWT\_SECRET is not set

I read about this and it says that it has something to do with the browser cookies… So I wiped off everything and tried to log in … same issue persists…

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**Author:** ![zaidka](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/zaidka/32/9_2.png) [@zaidka](https://forum.genieacs.com/u/zaidka)\
**Post date:** [October 25, 2019, 10:10pm UTC](https://forum.genieacs.com/t/unable-to-log-in-to-the-genieacs-web-console/382/2 "2019-10-25T22:10:19Z")

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You need to set UI\_JWT\_SECRET (or GENIEACS\_UI\_JWT\_SECRET env var) to a random key. There’s no default value for security reasons.