# UI suddenly stopped working

**URL:** <https://forum.genieacs.com/t/ui-suddenly-stopped-working/6648>\
**Category:** Uncategorized\
**Created:** [March 11, 2025, 1:46pm UTC](https://forum.genieacs.com/t/ui-suddenly-stopped-working/6648 "2025-03-11T13:46:23Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![ahm012](https://avatars.discourse-cdn.com/v4/letter/a/58f4c7/32.png) [@ahm012](https://forum.genieacs.com/u/ahm012)\
**Post date:** [March 11, 2025, 1:46pm UTC](https://forum.genieacs.com/t/ui-suddenly-stopped-working/6648/1 "2025-03-11T13:46:23Z")

</div>

Hi guys how are you?  
I was not using the ACS for some days and now suddenly stopped working.  
I guess for some reason my env file is missing a lot of information…

 ![image](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/e/e724725275a6304d26a0b04fe1dc77e0cca68396.png)

Here is the output of the status:  
acsgenie@acsgenie2:~$ systemctl status genieacs-ui.service  
● genieacs-ui.service - GenieACS UI  
Loaded: loaded (/etc/systemd/system/genieacs-ui.service; enabled; vendor preset: enabled)  
Active: active (running) since Tue 2025-03-11 10:30:50 -03; 3min 23s ago  
Main PID: 633 (node)  
Tasks: 25 (limit: 2224)  
Memory: 152.7M  
CPU: 32.680s  
CGroup: /system.slice/genieacs-ui.service  
├─ 633 node /usr/bin/genieacs-ui  
├─6654 /usr/bin/node /usr/bin/genieacs-ui  
└─6766 /usr/bin/node /usr/bin/genieacs-ui

Mar 11 10:30:50 acsgenie2 systemd[1]: Started GenieACS UI.  
Mar 11 10:31:30 acsgenie2 genieacs-ui[633]: 2025-03-11T13:31:30.228Z [INFO] genieacs-ui starting; pid=633 version=“1.2.13+240606fc80”  
Mar 11 10:32:38 acsgenie2 genieacs-ui[1672]: 2025-03-11T13:32:38.140Z [ERROR] Uncaught exception; pid=1672 exceptionName=“MongoServerSelectionError” exceptionMe\>  
Mar 11 10:32:38 acsgenie2 genieacs-ui[633]: 2025-03-11T13:32:38.242Z [ERROR] Worker died; pid=1672 exitCode=1  
Mar 11 10:32:38 acsgenie2 genieacs-ui[1683]: 2025-03-11T13:32:38.426Z [ERROR] Uncaught exception; pid=1683 exceptionName=“MongoServerSelectionError” exceptionMe\>  
Mar 11 10:32:38 acsgenie2 genieacs-ui[633]: 2025-03-11T13:32:38.590Z [ERROR] Worker died; pid=1683 exitCode=1  
Mar 11 10:33:39 acsgenie2 genieacs-ui[4270]: 2025-03-11T13:33:39.003Z [ERROR] Uncaught exception; pid=4270 exceptionName=“MongoServerSelectionError” exceptionMe\>  
Mar 11 10:33:39 acsgenie2 genieacs-ui[633]: 2025-03-11T13:33:39.086Z [ERROR] Worker died; pid=4270 exitCode=1  
Mar 11 10:33:42 acsgenie2 genieacs-ui[4372]: 2025-03-11T13:33:42.915Z [ERROR] Uncaught exception; pid=4372 exceptionName=“MongoServerSelectionError” exceptionMe\>  
Mar 11 10:33:43 acsgenie2 genieacs-ui[633]: 2025-03-11T13:33:43.009Z [ERROR] Worker died; pid=4372 exitCode=1

Can you help me out please?  
Thanks !  
Regards,  
Hernan.-

---

<div class="post-metadata">

**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\
**Post date:** [March 11, 2025, 5:47pm UTC](https://forum.genieacs.com/t/ui-suddenly-stopped-working/6648/2 "2025-03-11T17:47:35Z")

</div>

It appears mongo isn’t running.

Now that you’ve shared your JWT secret with the whole world, you should probably think about changing it.

---

<div class="post-metadata">

**Author:** ![ahm012](https://avatars.discourse-cdn.com/v4/letter/a/58f4c7/32.png) [@ahm012](https://forum.genieacs.com/u/ahm012)\
**Post date:** [March 12, 2025, 12:55pm UTC](https://forum.genieacs.com/t/ui-suddenly-stopped-working/6648/3 "2025-03-12T12:55:20Z")

</div>

jajaja. I will probable change it anyway, however I did not capture the entire JWT secret chain…

---

<div class="post-metadata">

**Author:** ![ahm012](https://avatars.discourse-cdn.com/v4/letter/a/58f4c7/32.png) [@ahm012](https://forum.genieacs.com/u/ahm012)\
**Post date:** [March 13, 2025, 12:42pm UTC](https://forum.genieacs.com/t/ui-suddenly-stopped-working/6648/4 "2025-03-13T12:42:40Z")

</div>

[SOLVED] Hi Guys, it was finally much simpler that I though. After digging a bit, I realized that the / directory was at 100%, so Mongo could not even start. I am under a test environment, ACS is running on a Ubuntu VM running in a Proxmox Server.

df -h  
Filesystem Size Used Avail Use% Mounted on  
tmpfs 197M 1.1M 196M 1% /run  
/dev/mapper/ubuntu–vg-ubuntu–lv 15G 14G 0 100% / \<-----HERE  
tmpfs 982M 0 982M 0% /dev/shm  
tmpfs 5.0M 0 5.0M 0% /run/lock  
/dev/sda2 2.0G 245M 1.6G 14% /boot  
tmpfs 197M 4.0K 197M 1% /run/user/1000

I free some space with this commands:  
sudo truncate -s 0 /var/log/genieacs/genieacs-debug.yaml  
sudo journalctl --vacuum-size=500M  
sudo du -sh /var/cache/apt  
sudo rm -rf /var/cache/apt/\*  
sudo apt autoremove -y  
sudo apt autoclean  
sudo apt clean

Rebooted, and everything was back to normal.  
Thanks !

---

<div class="post-metadata">

**Author:** ![dustin](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@dustin](https://forum.genieacs.com/u/dustin)\
**Post date:** [March 13, 2025, 12:45pm UTC](https://forum.genieacs.com/t/ui-suddenly-stopped-working/6648/5 "2025-03-13T12:45:46Z")

</div>

Thanks for the feedback. Hopefully it will help others.