# TR-069 Failed to reach some devices - “Summon” fails with device offline/connection errors

**URL:** <https://forum.genieacs.com/t/tr-069-failed-to-reach-some-devices-summon-fails-with-device-offline-connection-errors/6786>\
**Category:** Uncategorized\
**Created:** [April 25, 2025, 12:47pm UTC](https://forum.genieacs.com/t/tr-069-failed-to-reach-some-devices-summon-fails-with-device-offline-connection-errors/6786 "2025-04-25T12:47:49Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![nschvap](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/nschvap/32/2397_2.png) [@nschvap](https://forum.genieacs.com/u/nschvap)\
**Post date:** [April 25, 2025, 12:47pm UTC](https://forum.genieacs.com/t/tr-069-failed-to-reach-some-devices-summon-fails-with-device-offline-connection-errors/6786/1 "2025-04-25T12:47:49Z")

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**Issue:**  
When using the _Summon_ button on multiple devices, I frequently encounter:

- `"Device is offline"`
- `"Connection request error"`

However, upon checking the device’s TR-069 configuration via its IP, \*_authentication shows as disabled_—even though the credentials are correct. This behavior is consistent across **100+ tested devices**.

**What I’ve Already Tried:**

- Verified that GenieACS is reachable (ping works).
- Reviewed forum posts extensively but found no working solution.
- Experimented with `cwmp.auth`, `cwmp.connectionRequestAuth`, and other genieacs configs — **no success**.
- Confirmed credentials are valid (manually tested).

Any ideas? 😅

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**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\
**Post date:** [April 25, 2025, 4:38pm UTC](https://forum.genieacs.com/t/tr-069-failed-to-reach-some-devices-summon-fails-with-device-offline-connection-errors/6786/2 "2025-04-25T16:38:38Z")

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[Enable debug](https://forum.genieacs.com/t/how-to-enable-debug/5728/3) and then check the logs. GenieACS does not preemptively send the credentials to the CPE. The CPE has to send back a 401, then a connection with auth is attempted.

`Device is offline` would be shown if the CPE did not complete the request before a given timeout.

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<div class="post-metadata">

**Author:** ![nschvap](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/nschvap/32/2397_2.png) [@nschvap](https://forum.genieacs.com/u/nschvap)\
**Post date:** [April 28, 2025, 8:16pm UTC](https://forum.genieacs.com/t/tr-069-failed-to-reach-some-devices-summon-fails-with-device-offline-connection-errors/6786/3 "2025-04-28T20:16:30Z")

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I’ll try! Thank you.