# Serviço não inicia

**URL:** https://forum.genieacs.com/t/servico-nao-inicia/5271
**Category:** Uncategorized
**Created:** [April 4, 2024, 12:24pm UTC](https://forum.genieacs.com/t/servico-nao-inicia/5271 "2024-04-04T12:24:23Z")
**Posts on this page:** 14
**Page:** 1

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### Author: ![sabdro](https://avatars.discourse-cdn.com/v4/letter/s/ce7236/32.png) [@sabdro](https://forum.genieacs.com/u/sabdro)
#### Post date: [April 4, 2024, 12:24pm UTC](https://forum.genieacs.com/t/servico-nao-inicia/5271/1 "2024-04-04T12:24:23Z")

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Olá pessoal, sou novo Aqui, instalei o genieacs porém na hora de iniciar os serviços, os mesmo não estão subindo!

Segui os a documentação, alguém aqui tem ideia pq o serviço não está agarrando?

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### Author: ![Felipe](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/felipe/32/1949_2.png) [@Felipe](https://forum.genieacs.com/u/Felipe)
#### Post date: [April 4, 2024, 12:42pm UTC](https://forum.genieacs.com/t/servico-nao-inicia/5271/2 "2024-04-04T12:42:36Z")

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Hi, please keep the topic in english.

We can’t help you without logs. Please, give more informations and logs about the error.

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### Author: ![sabdro](https://avatars.discourse-cdn.com/v4/letter/s/ce7236/32.png) [@sabdro](https://forum.genieacs.com/u/sabdro)
#### Post date: [April 4, 2024, 3:01pm UTC](https://forum.genieacs.com/t/servico-nao-inicia/5271/3 "2024-04-04T15:01:07Z")

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attached print of the error,

I followed the steps contained in this link, at the time of uploading the service I came across these errors.

could you see what I did wrong?

 ![image](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/9/94e33198f4fce2a571487c7869157664821af9e8.jpeg)

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### Author: ![Felipe](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/felipe/32/1949_2.png) [@Felipe](https://forum.genieacs.com/u/Felipe)
#### Post date: [April 4, 2024, 4:34pm UTC](https://forum.genieacs.com/t/servico-nao-inicia/5271/4 "2024-04-04T16:34:55Z")

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Could you run sudo systemctl edit --force --full genieacs-cwmp and show me?

Did you clone by github or installed by npm?

What versions of mongo and node are you using?

And please send all error, I can’t see in this image.

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### Author: ![sabdro](https://avatars.discourse-cdn.com/v4/letter/s/ce7236/32.png) [@sabdro](https://forum.genieacs.com/u/sabdro)
#### Post date: [April 4, 2024, 5:24pm UTC](https://forum.genieacs.com/t/servico-nao-inicia/5271/5 "2024-04-04T17:24:12Z")

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The node version is in the documentation

Then print the command you ask for  
note: it was installed on unbuto 22.4.6

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### Author: ![sabdro](https://avatars.discourse-cdn.com/v4/letter/s/ce7236/32.png) [@sabdro](https://forum.genieacs.com/u/sabdro)
#### Post date: [April 4, 2024, 5:24pm UTC](https://forum.genieacs.com/t/servico-nao-inicia/5271/6 "2024-04-04T17:24:41Z")

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![12342](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/e/e9f0d05a929d21df512d1540469bd34b5b738731.png)

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### Author: ![Felipe](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/felipe/32/1949_2.png) [@Felipe](https://forum.genieacs.com/u/Felipe)
#### Post date: [April 4, 2024, 6:12pm UTC](https://forum.genieacs.com/t/servico-nao-inicia/5271/7 "2024-04-04T18:12:04Z")

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Ok, now run systemctl status genieacs-cwmp and show me please all error.

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### Author: ![sabdro](https://avatars.discourse-cdn.com/v4/letter/s/ce7236/32.png) [@sabdro](https://forum.genieacs.com/u/sabdro)
#### Post date: [April 4, 2024, 10:26pm UTC](https://forum.genieacs.com/t/servico-nao-inicia/5271/8 "2024-04-04T22:26:33Z")

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> [@Felipe](#):
>
> systemctl status genieacs-cwmp

segue primeiro print do resultado do comando systemctl status genieacs-cwmp

 ![image](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/d/dd790378ea542f6a6abcde54f1092857182ae051.png)

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### Author: ![sabdro](https://avatars.discourse-cdn.com/v4/letter/s/ce7236/32.png) [@sabdro](https://forum.genieacs.com/u/sabdro)
#### Post date: [April 4, 2024, 10:28pm UTC](https://forum.genieacs.com/t/servico-nao-inicia/5271/9 "2024-04-04T22:28:25Z")

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> [@sabdro](#):
>
> segue primeiro print do resultado do comando systemctl status genieacs-cwmp

Here is the first print of the result of the systemctl status genieacs-cwmp command

 ![image](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/9/91a48b8115f3646676518832f0b1e2709b0d8c18.png)

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<div class="post-metadata">

### Author: ![sabdro](https://avatars.discourse-cdn.com/v4/letter/s/ce7236/32.png) [@sabdro](https://forum.genieacs.com/u/sabdro)
#### Post date: [April 4, 2024, 10:30pm UTC](https://forum.genieacs.com/t/servico-nao-inicia/5271/10 "2024-04-04T22:30:15Z")

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Here is the second print of the result of the systemctl status genieacs-cwmp command

 ![image](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/8/8805e57ead2f683efd905236f84e3a2f6aa313a4.png)

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<div class="post-metadata">

### Author: ![Felipe](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/felipe/32/1949_2.png) [@Felipe](https://forum.genieacs.com/u/Felipe)
#### Post date: [April 5, 2024, 11:14am UTC](https://forum.genieacs.com/t/servico-nao-inicia/5271/11 "2024-04-05T11:14:39Z")

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You have you answer in front of you.  
Can’t find bin of services.

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<div class="post-metadata">

### Author: ![Felipe](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/felipe/32/1949_2.png) [@Felipe](https://forum.genieacs.com/u/Felipe)
#### Post date: [April 5, 2024, 11:16am UTC](https://forum.genieacs.com/t/servico-nao-inicia/5271/12 "2024-04-05T11:16:10Z")

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Asking again, did you installed by github or npm?

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<div class="post-metadata">

### Author: ![sabdro](https://avatars.discourse-cdn.com/v4/letter/s/ce7236/32.png) [@sabdro](https://forum.genieacs.com/u/sabdro)
#### Post date: [April 5, 2024, 11:49am UTC](https://forum.genieacs.com/t/servico-nao-inicia/5271/13 "2024-04-05T11:49:37Z")

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The good one was installed npm

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<div class="post-metadata">

### Author: ![Felipe](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/felipe/32/1949_2.png) [@Felipe](https://forum.genieacs.com/u/Felipe)
#### Post date: [April 5, 2024, 11:53am UTC](https://forum.genieacs.com/t/servico-nao-inicia/5271/14 "2024-04-05T11:53:09Z")

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What you mean “the good one”?

Check if the files exists