# Reconnecting CPE

**URL:** <https://forum.genieacs.com/t/reconnecting-cpe/6009>\
**Category:** Uncategorized\
**Created:** [October 2, 2024, 10:02am UTC](https://forum.genieacs.com/t/reconnecting-cpe/6009 "2024-10-02T10:02:26Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Dragao](https://avatars.discourse-cdn.com/v4/letter/d/ecb155/32.png) [@Dragao](https://forum.genieacs.com/u/Dragao)\
**Post date:** [October 2, 2024, 10:02am UTC](https://forum.genieacs.com/t/reconnecting-cpe/6009/1 "2024-10-02T10:02:26Z")

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Hi All,

I am a fresh user of GenieACS.  
I recently had a CPE (Genexis) succesfully connected to GenieACS. As I wanted to do a refresh of all the things I had been trying I reconfigured the CPE and wanted to start over.

I configure manually the GenieACS url in the CPE (as I did the previous attempt) and I do see the CPE available in GenieACS but when I try to Summon I get a ‘CPE is down’ error.

Somehow the inform is working as the status of the CPE is within 5 minutes. But I cannot control the CPE from GenieACS.

Any Idea where to find this problem?

Regards,

Ronald

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<div class="post-metadata">

**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\
**Post date:** [October 2, 2024, 4:05pm UTC](https://forum.genieacs.com/t/reconnecting-cpe/6009/2 "2024-10-02T16:05:33Z")

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What information is in the GenieACS logs for that device?