# Preset 1.2.9 not working

**URL:** <https://forum.genieacs.com/t/preset-1-2-9-not-working/5302>\
**Category:** Uncategorized\
**Created:** [April 11, 2024, 9:35am UTC](https://forum.genieacs.com/t/preset-1-2-9-not-working/5302 "2024-04-11T09:35:09Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Lucy](https://avatars.discourse-cdn.com/v4/letter/l/e47774/32.png) [@Lucy](https://forum.genieacs.com/u/Lucy)\
**Post date:** [April 11, 2024, 9:35am UTC](https://forum.genieacs.com/t/preset-1-2-9-not-working/5302/1 "2024-04-11T09:35:09Z")

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Hi! I have pre-installed the 2 PERIODIC event to set the value of the PeriodicInformEnable field, but it doesn’t work when there is a 2 PERIODIC event.

 ![image](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/e/ee4bf337416ec92806a3a342c1c9f1a36ea82fbc.png)

 ![Capture1](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/8/8f66dd170095ec76a5e4f3f229e8eae4bc495b9e.png)

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**Author:** ![amnz](https://avatars.discourse-cdn.com/v4/letter/a/bc79bd/32.png) [@amnz](https://forum.genieacs.com/u/amnz)\
**Post date:** [April 11, 2024, 11:54am UTC](https://forum.genieacs.com/t/preset-1-2-9-not-working/5302/2 "2024-04-11T11:54:19Z")

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The precondition is probably not matching for a couple of reasons. The first is you need quotes around the serial string, for example, InternetGatewayDevice.DeviceInfo.SerialNumber = ‘VNPT00ea3922’. The second might be the case, try coping the value from InternetGatewayDevice.DeviceInfo.SerialNumber from the device you’re trying to have run the preset, so it’s exact. I think preconditions are case sensitive.

You can test out the preconditions by using the filter box on the devices tab.

Unless you’ve deleted the default included inform provision, you probably don’t need to set PeriodicInformInterval again. If you’re learning and testing, try using the log function documented here [Provisions — GenieACS Documentation 1.2.12 documentation](http://docs.genieacs.com/en/latest/provisions.html#log-message)

For example, log(‘The preset ran’);

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<div class="post-metadata">

**Author:** ![Lucy](https://avatars.discourse-cdn.com/v4/letter/l/e47774/32.png) [@Lucy](https://forum.genieacs.com/u/Lucy)\
**Post date:** [April 12, 2024, 2:17am UTC](https://forum.genieacs.com/t/preset-1-2-9-not-working/5302/3 "2024-04-12T02:17:22Z")

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thanks @amnz , let me see