# Not getting SIP info from Archer VR1200v

**URL:** <https://forum.genieacs.com/t/not-getting-sip-info-from-archer-vr1200v/2911>\
**Category:** Uncategorized\
**Created:** [August 29, 2022, 9:32pm UTC](https://forum.genieacs.com/t/not-getting-sip-info-from-archer-vr1200v/2911 "2022-08-29T21:32:04Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![mmaridev](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mmaridev/32/960_2.png) [@mmaridev](https://forum.genieacs.com/u/mmaridev)\
**Post date:** [August 29, 2022, 9:32pm UTC](https://forum.genieacs.com/t/not-getting-sip-info-from-archer-vr1200v/2911/1 "2022-08-29T21:32:04Z")

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Hi everybody!

I’m new using GenieACS. I connected a TP-Link Archer VR1200v using the CWMP configuration in the router.  
The router correctly shows up in GenieACS and I see a lot of parameters. The problem is that I do not get any information regarding the SIP phones:

 ![Schermata del 2022-08-28 11-26-44](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/1X/a13cd3acc6c41b46a04d7621b2b03c8722b60238.png)

Any clue?

Thanks in advance

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**Author:** ![Markuss](https://avatars.discourse-cdn.com/v4/letter/m/41988e/32.png) [@Markuss](https://forum.genieacs.com/u/Markuss)\
**Post date:** [September 9, 2022, 9:48pm UTC](https://forum.genieacs.com/t/not-getting-sip-info-from-archer-vr1200v/2911/2 "2022-09-09T21:48:54Z")

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When the BLANK message appears, the manufacturer probably doesn’t make it visible or only the data can update the path in particular, you try to change the field to see if it changes in the CPE, in the case the sip see if it pulls the username and password of the account…Thanks

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<div class="post-metadata">

**Author:** ![mmaridev](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mmaridev/32/960_2.png) [@mmaridev](https://forum.genieacs.com/u/mmaridev)\
**Post date:** [September 25, 2022, 1:09pm UTC](https://forum.genieacs.com/t/not-getting-sip-info-from-archer-vr1200v/2911/3 "2022-09-25T13:09:52Z")

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Hi, can confirm updating through ACS does not result in any update on the CPE.

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**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\
**Post date:** [September 26, 2022, 4:42pm UTC](https://forum.genieacs.com/t/not-getting-sip-info-from-archer-vr1200v/2911/4 "2022-09-26T16:42:29Z")

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Set the config param `cwmp.debug` in the Admin → Config portion of the UI. Then look in the log file to see the SOAP conversation between the ACS and the CPE.

The location of the debug file is specified in your `genieacs.env` file.