# No contact result from CPE

**URL:** <https://forum.genieacs.com/t/no-contact-result-from-cpe/2325>\
**Category:** Uncategorized\
**Created:** [January 12, 2022, 3:54pm UTC](https://forum.genieacs.com/t/no-contact-result-from-cpe/2325 "2022-01-12T15:54:20Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![fa12mkungz](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/fa12mkungz/32/718_2.png) [@fa12mkungz](https://forum.genieacs.com/u/fa12mkungz)\
**Post date:** [January 12, 2022, 3:54pm UTC](https://forum.genieacs.com/t/no-contact-result-from-cpe/2325/1 "2022-01-12T15:54:20Z")

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I put some tests on genieACS v1.2.8. on 2 CPE different models, Model\_A (ISO-8859-1) and Model\_B(UTF-8).  
The result I get is that Model\_B can respond while the another cannot.  
When I try to get some parameters from CPE Model\_A, the respond I get is “No contact from CPE”.  
I am not sure what the problem is but my assumption is the charset problem since I explore on the code at genieacs-cwmp.  
Do you have any idea or any suggestion on solving this problem?

Thank you.

![image](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/1X/e6181c0d5f05413587fea19ba5152f073447e922.png)

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**Author:** ![fa12mkungz](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/fa12mkungz/32/718_2.png) [@fa12mkungz](https://forum.genieacs.com/u/fa12mkungz)\
**Post date:** [January 13, 2022, 6:12am UTC](https://forum.genieacs.com/t/no-contact-result-from-cpe/2325/2 "2022-01-13T06:12:37Z")

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@zaidka Have you ever faced this problem?

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**Author:** ![zaidka](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/zaidka/32/9_2.png) [@zaidka](https://forum.genieacs.com/u/zaidka)\
**Post date:** [January 13, 2022, 6:30am UTC](https://forum.genieacs.com/t/no-contact-result-from-cpe/2325/3 "2022-01-13T06:30:47Z")

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Do you see any exceptions being raised in the logs of `genieacs-cwmp` process?

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<div class="post-metadata">

**Author:** ![fa12mkungz](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/fa12mkungz/32/718_2.png) [@fa12mkungz](https://forum.genieacs.com/u/fa12mkungz)\
**Post date:** [January 14, 2022, 3:59am UTC](https://forum.genieacs.com/t/no-contact-result-from-cpe/2325/4 "2022-01-14T03:59:15Z")

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Do you mean genieacs-cwmp-access.log? If yes, It show this. No found exceptions.

![image](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/1X/ab981a2f517a718cf2be40cde1d0ac4e6730fae0.png)