# No contact from cpe on huawei ont

**URL:** <https://forum.genieacs.com/t/no-contact-from-cpe-on-huawei-ont/4114>\
**Category:** Uncategorized\
**Created:** [June 24, 2023, 2:59pm UTC](https://forum.genieacs.com/t/no-contact-from-cpe-on-huawei-ont/4114 "2023-06-24T14:59:28Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![winchester2k23](https://avatars.discourse-cdn.com/v4/letter/w/e95f7d/32.png) [@winchester2k23](https://forum.genieacs.com/u/winchester2k23)\
**Post date:** [June 24, 2023, 2:59pm UTC](https://forum.genieacs.com/t/no-contact-from-cpe-on-huawei-ont/4114/1 "2023-06-24T14:59:28Z")

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Hello  
I’m completely new to this world of genieacs and linux but I really like to study and know things, I managed to register a Huawei HG8245v5 ont in genie acs but when I hit the summon button I get the message NO CONTACT FROM CPE, I accidentally removed the parameter ping from the settings could that be the problem?

Thanks

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**Author:** ![rudymartin](https://avatars.discourse-cdn.com/v4/letter/r/919ad9/32.png) [@rudymartin](https://forum.genieacs.com/u/rudymartin)\
**Post date:** [June 24, 2023, 3:25pm UTC](https://forum.genieacs.com/t/no-contact-from-cpe-on-huawei-ont/4114/2 "2023-06-24T15:25:23Z")

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basic checks:

verify you can ping the CPE from the ACS  
same to the ACS from the CPE  
verify the ACS is registered on the CPE config under `Advanced / System Management / TR-069`

enable genieacs debug  
to read the log in realtime:  
`$ tail -f /var/log/genieacs/genieacs-debug.yaml`

Make sure no firewall is blocking traffic.

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**Author:** ![winchester2k23](https://avatars.discourse-cdn.com/v4/letter/w/e95f7d/32.png) [@winchester2k23](https://forum.genieacs.com/u/winchester2k23)\
**Post date:** [June 24, 2023, 5:23pm UTC](https://forum.genieacs.com/t/no-contact-from-cpe-on-huawei-ont/4114/3 "2023-06-24T17:23:44Z")

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ok first of all thank you for answer me so fast

when i try to use this command i get this  
tail: cannot open ‘/var/log/genieacs/genieacs-debug.yaml’ for reading: No such file or directory  
tail: no files remaining

ive turned off the firewall nothing changes.

check the picture of my ont tr069 configuration

 ![tr069 onfig](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/4/4bbabb7fe61e10cde267b5ae901c4fbf6cf9bcd7.png)

ima doing right? that Connection Request User Name:" its the pppoe that i use to connect with the isp right?

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<div class="post-metadata">

**Author:** ![winchester2k23](https://avatars.discourse-cdn.com/v4/letter/w/e95f7d/32.png) [@winchester2k23](https://forum.genieacs.com/u/winchester2k23)\
**Post date:** [June 24, 2023, 5:51pm UTC](https://forum.genieacs.com/t/no-contact-from-cpe-on-huawei-ont/4114/4 "2023-06-24T17:51:03Z")

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now im getting connection request error: unexpected error 401…

from genieacs i cant ping my external ip but from CPE to the genieacs ping works fine.  
 ![genieacs](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/5/5e0ac7ff286aa4ccb9f5fa59ddfc4f2732b43d51.png)

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<div class="post-metadata">

**Author:** ![winchester2k23](https://avatars.discourse-cdn.com/v4/letter/w/e95f7d/32.png) [@winchester2k23](https://forum.genieacs.com/u/winchester2k23)\
**Post date:** [June 25, 2023, 2:45am UTC](https://forum.genieacs.com/t/no-contact-from-cpe-on-huawei-ont/4114/5 "2023-06-25T02:45:39Z")

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now I can ping from acs server to cpe and from cpe to acs server aswell but that error Pinging error are still there, I saw here on forum that is because of the syntax of the ping but I don’t know where change it.