# Newbie setup - failing badly! **URL:** \ **Category:** Uncategorized\ **Created:** [June 22, 2025, 8:35am UTC](https://forum.genieacs.com/t/newbie-setup-failing-badly/6954 "2025-06-22T08:35:45Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![hardwire80](https://avatars.discourse-cdn.com/v4/letter/h/f1d935/32.png) [@hardwire80](https://forum.genieacs.com/u/hardwire80)\ **Post date:** [June 22, 2025, 8:35am UTC](https://forum.genieacs.com/t/newbie-setup-failing-badly/6954/1 "2025-06-22T08:35:45Z")
Morning all 🙂 I’m new to the forum / world of GenieACS … and after some guidance. I’ve obviously found the install documentation, some helpful YouTube videos to boot, and indeed these forums, but am struggling to get running ☹ Setup below: RaspberryPi4 Ubuntu server 24.04.2 64 bit Latest nodejs Latest mongodb Latest genieacs Each and every time I’ve run through things, I’m always met with the same errors for each service: ![image](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/4/4767272f09a67d0f603d0ebe575a8fa403c1e0f5.png) Any guidance on the above issues would be much appreciated - I’m comfortable interacting with linux but am definitely no expert .. please be kind 🙂 Thanks in advance Dave ---
**Author:** ![hardwire80](https://avatars.discourse-cdn.com/v4/letter/h/f1d935/32.png) [@hardwire80](https://forum.genieacs.com/u/hardwire80)\ **Post date:** [June 22, 2025, 8:44am UTC](https://forum.genieacs.com/t/newbie-setup-failing-badly/6954/2 "2025-06-22T08:44:36Z")
For context, I’ve followed the guides exactly, so paths are as per the guide 🙂 > **[Installation Guide — GenieACS Documentation 1.2.13 documentation](https://docs.genieacs.com/en/latest/installation-guide.html)** ---
**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\ **Post date:** [June 23, 2025, 4:35pm UTC](https://forum.genieacs.com/t/newbie-setup-failing-badly/6954/3 "2025-06-23T16:35:06Z")
What is in the GenieACS logs? ---
**Author:** ![hardwire80](https://avatars.discourse-cdn.com/v4/letter/h/f1d935/32.png) [@hardwire80](https://forum.genieacs.com/u/hardwire80)\ **Post date:** [June 24, 2025, 3:17pm UTC](https://forum.genieacs.com/t/newbie-setup-failing-badly/6954/4 "2025-06-24T15:17:39Z")
Hi @akcoder - thanks for the reply 🙂 Sadly if I check the log files for genieacs in /var/log there’s literally 0 files in there .. I’ve got a little further forward having run through the setup again from scratch, but this time using Alma and an x64 platform. I found the install hadn’t placed the files in the folder noted in the setup guide (likely something I did wrong maybe?) so I updated the 4 services to reflect the correct path towards the executable. This then gave me a permission denied error and I realised the file ownership was admin, and not genieacs. I updated the service to use the admin user at startup but still no joy. Just about to run through things from scratch one last time. Any other hints or tips or specific outputs that would aid in diagnosing this a little further would be appreciated 🙂 Thanks in advance Dave ---
**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\ **Post date:** [June 24, 2025, 7:08pm UTC](https://forum.genieacs.com/t/newbie-setup-failing-badly/6954/5 "2025-06-24T19:08:42Z")
Look in your `/opt/genieacs/genieacs.env` file. Verify that the various `_LOG_FILE` entries have a path, and that the service can write to the path. ---
**Author:** ![hardwire80](https://avatars.discourse-cdn.com/v4/letter/h/f1d935/32.png) [@hardwire80](https://forum.genieacs.com/u/hardwire80)\ **Post date:** [June 25, 2025, 10:15pm UTC](https://forum.genieacs.com/t/newbie-setup-failing-badly/6954/6 "2025-06-25T22:15:17Z")
Up and running, docker container for the win! Thanks for the replies @akcoder