# Ncorrect connection request credentials

**URL:** https://forum.genieacs.com/t/ncorrect-connection-request-credentials/5362
**Category:** Uncategorized
**Created:** [April 26, 2024, 1:48pm UTC](https://forum.genieacs.com/t/ncorrect-connection-request-credentials/5362 "2024-04-26T13:48:36Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![nika](https://avatars.discourse-cdn.com/v4/letter/n/ba9def/32.png) [@nika](https://forum.genieacs.com/u/nika)
#### Post date: [April 26, 2024, 1:48pm UTC](https://forum.genieacs.com/t/ncorrect-connection-request-credentials/5362/1 "2024-04-26T13:48:36Z")

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Hello, I added my CTC union ICR-4103 to genieacs and when I try to reboot it, it says **Connection request error: Incorrect connection request credentials,**  
i added following config : Admin\>\> Config\>\> New Config KEY: cwmp.connectionRequestAuth Value : AUTH(username, password) But it still doesn’t work, it says the same thing. Can anybody help me?

 ![1](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/a/a2e2aec9fddfd3a40495e38f362ca646cc43ddd0.png)

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### Author: ![gopalubhale](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/gopalubhale/32/985_2.png) [@gopalubhale](https://forum.genieacs.com/u/gopalubhale)
#### Post date: [April 27, 2024, 6:24pm UTC](https://forum.genieacs.com/t/ncorrect-connection-request-credentials/5362/2 "2024-04-27T18:24:37Z")

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your formate is wrong use following example

AUTH(“username”, “password”)

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### Author: ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)
#### Post date: [April 29, 2024, 5:39pm UTC](https://forum.genieacs.com/t/ncorrect-connection-request-credentials/5362/3 "2024-04-29T17:39:27Z")

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Setting “cwmp.connectionRequestAuth” to `AUTH(username, password)` is the same as the default value for that config option. If your CPEs have already informed once to the ACS, and you still have the default inform script that came with v1.2, then the ACS should be able to authenticate with the CPE.

Start with looking at what value is set for `InternetGatewayDevice.ManagementServer.ConnectionRequestPassword` and `InternetGatewayDevice.ManagementServer.ConnectionRequestUsername` for the given CPE and see if that matches what is in the UI of the CPE.