# Mikrotik-Public IP (PPPoE) not showing in Devices tab **URL:** \ **Category:** Uncategorized\ **Created:** [November 5, 2025, 1:32pm UTC](https://forum.genieacs.com/t/mikrotik-public-ip-pppoe-not-showing-in-devices-tab/7222 "2025-11-05T13:32:28Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![romualdo.centeno](https://avatars.discourse-cdn.com/v4/letter/r/50afbb/32.png) [@romualdo.centeno](https://forum.genieacs.com/u/romualdo.centeno)\ **Post date:** [November 5, 2025, 1:32pm UTC](https://forum.genieacs.com/t/mikrotik-public-ip-pppoe-not-showing-in-devices-tab/7222/1 "2025-11-05T13:32:28Z")
Hello, good morning team, I’m setting up Mikrotik devices with a WAN connection using PPPoE, but I can’t get the public IP address to appear in the _Devices_ tab. In the _Config_ section I’m adding this parameter _Device.PPP.Interface.1.IPCP.LocalIPAddress_ but it doesn’t display any value. I’ve checked the Mikrotik TR-069 documentation, and it seems that this should be the correct line. ![image](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/optimized/2X/9/9eac564e9571a2fa64cf98e1fc721640757ff05f_2_690x30.png) I look forward to your help. Thank you very much. ---
**Author:** ![westnet-paul](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/westnet-paul/32/2239_2.png) [@westnet-paul](https://forum.genieacs.com/u/westnet-paul)\ **Post date:** [November 5, 2025, 5:46pm UTC](https://forum.genieacs.com/t/mikrotik-public-ip-pppoe-not-showing-in-devices-tab/7222/2 "2025-11-05T17:46:24Z")
On our AVM devices it’s `InternetGatewayDevice.WANDevice.1.WANConnectionDevice.1.WANPPPConnection.1.ExternalIPAddress`. ---
**Author:** ![romualdo.centeno](https://avatars.discourse-cdn.com/v4/letter/r/50afbb/32.png) [@romualdo.centeno](https://forum.genieacs.com/u/romualdo.centeno)\ **Post date:** [November 5, 2025, 8:20pm UTC](https://forum.genieacs.com/t/mikrotik-public-ip-pppoe-not-showing-in-devices-tab/7222/3 "2025-11-05T20:20:02Z")
> [@westnet-paul](#): > > InternetGatewayDevice.WANDevice.1.WANConnectionDevice.1.WANPPPConnection.1.ExternalIPAddress **Hello Westnet-Paul,** First of all, thank you for your response. I tried what you suggested, but it still doesn’t show any value. Do I need to create it first in the _Config_ section and then apply it in the _Index Page_? If so, what should be the value for the **key** and what for the **value**? In the _Index Page_ I currently have it set like this: - label: ‘“PPPoe Client IP”’ parameter:InternetGatewayDevice.WANDevice.1.WANConnectionDevice.1.WANPPPConnection.1.ExternalIPAddress On the Mikrotik I can see that `pppoe_out1` is interface #9 — should I set it in GenieACS as `Device.PPP.Interface.9`? Many thanks, Romualdo C. ---
**Author:** ![HORUS-GM](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/horus-gm/32/2387_2.png) [@HORUS-GM](https://forum.genieacs.com/u/HORUS-GM)\ **Post date:** [November 6, 2025, 9:43pm UTC](https://forum.genieacs.com/t/mikrotik-public-ip-pppoe-not-showing-in-devices-tab/7222/4 "2025-11-06T21:43:43Z")
On the device’s page. In the “All Parameters” section, type: WANPPP. This will show you the PPPoE connection path. Then, click the “Update” button next to the parameter to load the information and identify the exact parameter path you need. ![GenieACS](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/6/6fbfaa097bf9b304082c4a6dc303246a8c3f9dbb.png) ---
**Author:** ![romualdo.centeno](https://avatars.discourse-cdn.com/v4/letter/r/50afbb/32.png) [@romualdo.centeno](https://forum.genieacs.com/u/romualdo.centeno)\ **Post date:** [November 7, 2025, 6:53am UTC](https://forum.genieacs.com/t/mikrotik-public-ip-pppoe-not-showing-in-devices-tab/7222/5 "2025-11-07T06:53:13Z")
Hello Good Monrning That was Horus, now it´s works! Thank so much What happens is that I’ve added it to the index page, but when I reload the platform it doesn’t show up. I have to go device by device and click the refresh button for the line **Device.PPP.Interface.1.IPCP.LocalIPAddress**. I understand there must be a way to have this field refresh automatically as soon as the device is registered. Thank you so much again. Romualdo C. ---
**Author:** ![westnet-paul](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/westnet-paul/32/2239_2.png) [@westnet-paul](https://forum.genieacs.com/u/westnet-paul)\ **Post date:** [November 7, 2025, 11:59am UTC](https://forum.genieacs.com/t/mikrotik-public-ip-pppoe-not-showing-in-devices-tab/7222/6 "2025-11-07T11:59:53Z")
> [@romualdo.centeno](#): > > I understand there must be a way to have this field refresh automatically as soon as the device is registered. You need to `declare` the relevant parameter in a provision. ---
**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\ **Post date:** [November 7, 2025, 7:03pm UTC](https://forum.genieacs.com/t/mikrotik-public-ip-pppoe-not-showing-in-devices-tab/7222/7 "2025-11-07T19:03:33Z")
> [@romualdo.centeno](#): > > I understand there must be a way to have this field refresh automatically as soon as the device is registered. Please see the [documentation](https://docs.genieacs.com/en/latest/provisions.html). And the [FAQ](https://docs.genieacs.com/en/latest/administration-faq.html#most-device-parameters-are-missing). ---
**Author:** ![romualdo.centeno](https://avatars.discourse-cdn.com/v4/letter/r/50afbb/32.png) [@romualdo.centeno](https://forum.genieacs.com/u/romualdo.centeno)\ **Post date:** [November 12, 2025, 9:30am UTC](https://forum.genieacs.com/t/mikrotik-public-ip-pppoe-not-showing-in-devices-tab/7222/8 "2025-11-12T09:30:02Z")
Hello good morning! I’ll review what you mentioned, thank you very much for your help. Romualdo C.