# Listing faults every time Download Operation timed out
**URL:** https://forum.genieacs.com/t/listing-faults-every-time-download-operation-timed-out/1611
**Category:** Uncategorized
**Created:** [April 5, 2021, 7:44am UTC](https://forum.genieacs.com/t/listing-faults-every-time-download-operation-timed-out/1611 "2021-04-05T07:44:45Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@mohammadnezami](https://forum.genieacs.com/u/mohammadnezami)
#### Post date: [April 5, 2021, 7:44am UTC](https://forum.genieacs.com/t/listing-faults-every-time-download-operation-timed-out/1611/1 "2021-04-05T07:44:45Z")
hello everybody
The program genieacs constantly messages Download Operation timed out whether there is a way to solve this problem.
2000 Microtik routers are connected to the program
Please guide me
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### Author:  [@mjducharme](https://forum.genieacs.com/u/mjducharme)
#### Post date: [April 5, 2021, 8:05am UTC](https://forum.genieacs.com/t/listing-faults-every-time-download-operation-timed-out/1611/2 "2021-04-05T08:05:31Z")
Hi,
You are using the old GenieACS 1.1.x. You should set up a new server with GenieACS 1.2.x instead.
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### Author:  [@mohammadnezami](https://forum.genieacs.com/u/mohammadnezami)
#### Post date: [April 5, 2021, 8:25am UTC](https://forum.genieacs.com/t/listing-faults-every-time-download-operation-timed-out/1611/3 "2021-04-05T08:25:34Z")
Do you have any documents to install ubuntu 18.04
it on?
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### Author:  [@lavira](https://forum.genieacs.com/u/lavira)
#### Post date: [April 5, 2021, 12:40pm UTC](https://forum.genieacs.com/t/listing-faults-every-time-download-operation-timed-out/1611/4 "2021-04-05T12:40:36Z")
Hi,
this applies to ubuntu as well: [Installation Guide — GenieACS Documentation 1.2.5 documentation](http://docs.genieacs.com/en/latest/installation-guide.html)
I also mentioned in the other post, if you just delete the faults, but not solve the cause why they happen, they will be back. In your case, you have a provision that initiate a firmware or config download but for some unknown reason, the download fails. What you should check:
- is the GENIEACS\_FS\_HOSTNAME defined correctly
- is the FS service running
- do you see the download request in the FS log?
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### Author:  [@JonasGhost](https://forum.genieacs.com/u/JonasGhost)
#### Post date: [April 5, 2021, 2:41pm UTC](https://forum.genieacs.com/t/listing-faults-every-time-download-operation-timed-out/1611/5 "2021-04-05T14:41:32Z")
What I have seen, devices that will launch the action an then abort the connection without confirming the download.
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### Author:  [@mjducharme](https://forum.genieacs.com/u/mjducharme)
#### Post date: [April 6, 2021, 2:22am UTC](https://forum.genieacs.com/t/listing-faults-every-time-download-operation-timed-out/1611/6 "2021-04-06T02:22:46Z")
Yes @lavira 's response links you to the install documentation.
I would actually suggest install from scratch with the new version because when you do so it will set up the database with a bunch of built in best practice provisions that you won’t have if you are upgrading from the old one.
One thing not covered in the instructions - you should install Node.JS from the nodesource repo on Ubuntu ([GitHub - nodesource/distributions: NodeSource Node.js Binary Distributions](https://github.com/nodesource/distributions)), it is much easier to get GenieACS working than if you try to use the built in Node.JS.