# I'm not able to access genieacs ui although the worker is listening

**URL:** <https://forum.genieacs.com/t/im-not-able-to-access-genieacs-ui-although-the-worker-is-listening/5138>\
**Category:** Uncategorized\
**Created:** [February 27, 2024, 10:53am UTC](https://forum.genieacs.com/t/im-not-able-to-access-genieacs-ui-although-the-worker-is-listening/5138 "2024-02-27T10:53:34Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Nirmeen](https://avatars.discourse-cdn.com/v4/letter/n/c77e96/32.png) [@Nirmeen](https://forum.genieacs.com/u/Nirmeen)\
**Post date:** [February 27, 2024, 10:53am UTC](https://forum.genieacs.com/t/im-not-able-to-access-genieacs-ui-although-the-worker-is-listening/5138/1 "2024-02-27T10:53:34Z")

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I upgraded my ec2 instance’s volume and expanded the partition and file system, restarted mongodb and restarted genie. I got a problem with npm and fixed it but I can’t seem to access the ui although the logs show this: 2024-02-26T17:36:55.917Z [INFO] Worker listening; pid=4560 address=“::” port=3000  
I cleared the cache and tried to access it using ip address instead of domain name and it’s still the same problem.