# I having some problem with cpe ,client is unreachable **URL:** \ **Category:** Uncategorized\ **Created:** [March 28, 2022, 9:12am UTC](https://forum.genieacs.com/t/i-having-some-problem-with-cpe-client-is-unreachable/2527 "2022-03-28T09:12:21Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Naveen\_live](https://avatars.discourse-cdn.com/v4/letter/n/ba8739/32.png) [@Naveen\_live](https://forum.genieacs.com/u/Naveen_live)\ **Post date:** [March 28, 2022, 9:12am UTC](https://forum.genieacs.com/t/i-having-some-problem-with-cpe-client-is-unreachable/2527/1 "2022-03-28T09:12:21Z")
I have issue with CPE i had acs server in ubuntu v20 and microtik is connected and is now reachable with genieacs ![GENIEACS](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/1X/c89dbe37e1bd9e6544a018732bcbf685e63a0e47.jpeg) from microtik second port I just connected a DLINK-DIR-615 and it is connect with pppoe and it showes the device in genieacs but it shows the device is unreachable but the device is connected and it is reachable in microtik Here is the output of Genieacs-cwmp log ```auto 2022-03-28T07:19:55.920Z [INFO] ::ffff:192.168.1.10 E48D8C-RB450G-725207F257D0: Inform; informEvent="0 BOOTSTRAP,1 BOOT" informRetryCount=0 2022-03-28T07:19:55.970Z [INFO] ::ffff:192.168.1.10 E48D8C-RB450G-725207F257D0: ACS request; acsRequestId="17fcf6548e40000" acsRequestName="GetParameterNames" 2022-03-28T07:19:56.033Z [INFO] ::ffff:192.168.1.10 E48D8C-RB450G-725207F257D0: ACS request; acsRequestId="17fcf6548e40001" acsRequestName="GetParameterNames" 2022-03-28T07:19:56.083Z [INFO] ::ffff:192.168.1.10 E48D8C-RB450G-725207F257D0: ACS request; acsRequestId="17fcf6548e40002" acsRequestName="GetParameterValues" 2022-03-28T07:19:56.128Z [INFO] ::ffff:192.168.1.10 E48D8C-RB450G-725207F257D0: ACS request; acsRequestId="17fcf6548e40003" acsRequestName="SetParameterValues" 2022-03-28T07:21:26.904Z [INFO] ::ffff:192.168.1.10 E48D8C-RB450G-725207F257D0: Inform; informEvent="6 CONNECTION REQUEST" informRetryCount=0 2022-03-28T07:21:26.949Z [INFO] ::ffff:192.168.1.10 E48D8C-RB450G-725207F257D0: ACS request; acsRequestId="17fcf66ac490000" acsRequestName="GetParameterNames" 2022-03-28T07:25:12.841Z [INFO] ::ffff:192.168.1.10 E48D8C-RB450G-725207F257D0: Inform; informEvent="4 VALUE CHANGE" informRetryCount=0 2022-03-28T07:29:28.409Z [INFO] ::ffff:192.168.1.10 E48D8C-RB450G-725207F257D0: Inform; informEvent="4 VALUE CHANGE" informRetryCount=0 2022-03-28T07:33:37.616Z [INFO] ::ffff:192.168.1.10 E48D8C-RB450G-725207F257D0: Inform; informEvent="6 CONNECTION REQUEST" informRetryCount=0 2022-03-28T07:33:37.665Z [INFO] ::ffff:192.168.1.10 E48D8C-RB450G-725207F257D0: ACS request; acsRequestId="17fcf71d2a30000" acsRequestName="GetParameterNames" 2022-03-28T07:33:39.797Z [INFO] ::ffff:192.168.1.10 E48D8C-RB450G-725207F257D0: Inform; informEvent="6 CONNECTION REQUEST" informRetryCount=0 2022-03-28T07:33:39.868Z [INFO] ::ffff:192.168.1.10 E48D8C-RB450G-725207F257D0: ACS request; acsRequestId="17fcf71db2b0000" acsRequestName="GetParameterNames" 2022-03-28T07:33:41.599Z [INFO] ::ffff:192.168.1.10 E48D8C-RB450G-725207F257D0: Inform; informEvent="6 CONNECTION REQUEST" informRetryCount=0 2022-03-28T07:33:41.659Z [INFO] ::ffff:192.168.1.10 E48D8C-RB450G-725207F257D0: ACS request; acsRequestId="17fcf71e2340000" acsRequestName="GetParameterNames" 2022-03-28T07:38:41.872Z [INFO] ::ffff:192.168.1.10 E48D8C-RB450G-725207F257D0: Inform; informEvent="2 PERIODIC" informRetryCount=0 2022-03-28T07:42:31.004Z [INFO] ::ffff:192.168.1.10 BC0F9A-Router-TW01107022538: Inform; cpeRequestId="48" informEvent="0 BOOTSTRAP" informRetryCount=10 2022-03-28T07:42:31.125Z [INFO] ::ffff:192.168.1.10 BC0F9A-Router-TW01107022538: ACS request; acsRequestId="17fcf79f5e20000" acsRequestName="GetParameterNames" 2022-03-28T07:43:42.033Z [INFO] ::ffff:192.168.1.10 E48D8C-RB450G-725207F257D0: Inform; informEvent="2 PERIODIC" informRetryCount=0 2022-03-28T07:44:30.828Z [INFO] ::ffff:192.168.1.10 BC0F9A-Router-TW01107022538: Inform; cpeRequestId="49" informEvent="2 PERIODIC" informRetryCount=0 2022-03-28T07:46:30.800Z [INFO] ::ffff:192.168.1.10 BC0F9A-Router-TW01107022538: Inform; cpeRequestId="50" informEvent="2 PERIODIC" informRetryCount=0 2022-03-28T07:48:30.117Z [INFO] ::ffff:192.168.1.10 BC0F9A-Router-TW01107022538: Inform; cpeRequestId="51" informEvent="2 PERIODIC" informRetryCount=0 2022-03-28T07:50:29.963Z [INFO] ::ffff:192.168.1.10 BC0F9A-Router-TW01107022538: Inform; cpeRequestId="52" informEvent="2 PERIODIC" informRetryCount=0 2022-03-28T07:52:30.118Z [INFO] ::ffff:192.168.1.10 BC0F9A-Router-TW01107022538: Inform; cpeRequestId="53" informEvent="2 PERIODIC" informRetryCount=0 2022-03-28T07:54:30.068Z [INFO] ::ffff:192.168.1.10 BC0F9A-Router-TW01107022538: Inform; cpeRequestId="54" informEvent="2 PERIODIC" informRetryCount=0 2022-03-28T07:56:30.255Z [INFO] ::ffff:192.168.1.10 BC0F9A-Router-TW01107022538: Inform; cpeRequestId="55" informEvent="2 PERIODIC" informRetryCount=0 2022-03-28T07:58:30.368Z [INFO] ::ffff:192.168.1.10 BC0F9A-Router-TW01107022538: Inform; cpeRequestId="56" informEvent="2 PERIODIC" informRetryCount=0 2022-03-28T08:00:30.617Z [INFO] ::ffff:192.168.1.10 BC0F9A-Router-TW01107022538: Inform; cpeRequestId="57" informEvent="2 PERIODIC" informRetryCount=0 2022-03-28T08:02:29.740Z [INFO] ::ffff:192.168.1.10 BC0F9A-Router-TW01107022538: Inform; cpeRequestId="58" informEvent="2 PERIODIC" informRetryCount=0 2022-03-28T08:04:29.856Z [INFO] ::ffff:192.168.1.10 BC0F9A-Router-TW01107022538: Inform; cpeRequestId="59" informEvent="2 PERIODIC" informRetryCount=0 2022-03-28T08:06:30.014Z [INFO] ::ffff:192.168.1.10 BC0F9A-Router-TW01107022538: Inform; cpeRequestId="60" informEvent="2 PERIODIC" informRetryCount=0 2022-03-28T08:08:30.161Z [INFO] ::ffff:192.168.1.10 BC0F9A-Router-TW01107022538: Inform; cpeRequestId="61" informEvent="2 PERIODIC" informRetryCount=0 2022-03-28T08:10:30.061Z [INFO] ::ffff:192.168.1.10 BC0F9A-Router-TW01107022538: Inform; cpeRequestId="62" informEvent="2 PERIODIC" informRetryCount=0 2022-03-28T08:12:30.101Z [INFO] ::ffff:192.168.1.10 BC0F9A-Router-TW01107022538: Inform; cpeRequestId="63" informEvent="2 PERIODIC" informRetryCount=0 2022-03-28T08:14:30.165Z [INFO] ::ffff:192.168.1.10 BC0F9A-Router-TW01107022538: Inform; cpeRequestId="64" informEvent="2 PERIODIC" informRetryCount=0 2022-03-28T08:14:30.254Z [INFO] ::ffff:192.168.1.10 BC0F9A-Router-TW01107022538: ACS request; acsRequestId="17fcf973ef50000" acsRequestName="GetParameterNames" ``` ---
**Author:** ![Naveen\_live](https://avatars.discourse-cdn.com/v4/letter/n/ba8739/32.png) [@Naveen\_live](https://forum.genieacs.com/u/Naveen_live)\ **Post date:** [March 28, 2022, 9:12am UTC](https://forum.genieacs.com/t/i-having-some-problem-with-cpe-client-is-unreachable/2527/2 "2022-03-28T09:12:55Z")
![Genieacs 2](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/1X/7ec66de427e8ba4f58b1bafd02e88dce0fe2382f.jpeg) Here is the D-link device in genieacs ---
**Author:** ![soban](https://avatars.discourse-cdn.com/v4/letter/s/b5e925/32.png) [@soban](https://forum.genieacs.com/u/soban)\ **Post date:** [March 28, 2022, 10:49am UTC](https://forum.genieacs.com/t/i-having-some-problem-with-cpe-client-is-unreachable/2527/3 "2022-03-28T10:49:27Z")
Hi Naveen\_live, I too have same problem. Had u cleared this issue. If so, pls guide me ---
**Author:** ![eeyepee](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/eeyepee/32/258_2.png) [@eeyepee](https://forum.genieacs.com/u/eeyepee)\ **Post date:** [March 29, 2022, 6:36am UTC](https://forum.genieacs.com/t/i-having-some-problem-with-cpe-client-is-unreachable/2527/4 "2022-03-29T06:36:55Z")
It could be a network issue like natting, or D-LINK firewall preventing Genie pinging the device. Perhaps you can troubleshooting by checking your D-LINK device is pingable from GenieACS server shell. ---
**Author:** ![Naveen\_live](https://avatars.discourse-cdn.com/v4/letter/n/ba8739/32.png) [@Naveen\_live](https://forum.genieacs.com/u/Naveen_live)\ **Post date:** [March 29, 2022, 6:46am UTC](https://forum.genieacs.com/t/i-having-some-problem-with-cpe-client-is-unreachable/2527/5 "2022-03-29T06:46:19Z")
I have tried that in mikrotik the local IP is reaching inside mikrotik but in ubuntu where I installed geneieacs SSH shell the IP are not pinging and I’m not sure I tried nat(masquerade) and everything if there is any other thing I need to please let me know it will be really a big help Regards Naveen ---
**Author:** ![soban](https://avatars.discourse-cdn.com/v4/letter/s/b5e925/32.png) [@soban](https://forum.genieacs.com/u/soban)\ **Post date:** [April 4, 2022, 8:00am UTC](https://forum.genieacs.com/t/i-having-some-problem-with-cpe-client-is-unreachable/2527/8 "2022-04-04T08:00:50Z")
Hi, Naveen can u write to [soban06@gmail.com](mailto:soban06@gmail.com) ---
**Author:** ![tobi](https://avatars.discourse-cdn.com/v4/letter/t/b9e5f3/32.png) [@tobi](https://forum.genieacs.com/u/tobi)\ **Post date:** [July 14, 2022, 7:55pm UTC](https://forum.genieacs.com/t/i-having-some-problem-with-cpe-client-is-unreachable/2527/9 "2022-07-14T19:55:28Z")
hiii. i would like to know how you solve this. because i can ping to devices in my lan but not to those which are connected to my acs via internet.