# Huawei HG8145V5 shows device offline in genie acs

**URL:** https://forum.genieacs.com/t/huawei-hg8145v5-shows-device-offline-in-genie-acs/4128
**Category:** Uncategorized
**Created:** [June 27, 2023, 12:54pm UTC](https://forum.genieacs.com/t/huawei-hg8145v5-shows-device-offline-in-genie-acs/4128 "2023-06-27T12:54:27Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![nion](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/nion/32/1804_2.png) [@nion](https://forum.genieacs.com/u/nion)
#### Post date: [June 27, 2023, 12:54pm UTC](https://forum.genieacs.com/t/huawei-hg8145v5-shows-device-offline-in-genie-acs/4128/1 "2023-06-27T12:54:27Z")

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Hello, i am new to genie my Huawei Device HG8145v5 Shows offline when summoned. all othe onts are working fine. only issue is with huawei onts i can ping huawei ONTs from the genie acs server.

I have attached the TR069 Settings in HUAWEI ONT

 ![acs](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/e/e9fc76494640982c09e1d74d25a01011ccefce48.jpeg)

The device shows online in genie acs and when click gives offline error as below

 ![acs3](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/e/ea4bf4f241fd0cae5ebe1a2dc56125fe6ca25e4b.jpeg)

Curl command shows below output

nion@acs:~$ curl -v [http://10.20.28.62:7547/eb91031571c56535bc1d2f9a107bdf11](http://10.20.28.62:7547/eb91031571c56535bc1d2f9a107bdf11)

- Trying 10.20.28.62…
- TCP\_NODELAY set
- Connected to 10.20.28.62 (10.20.28.62) port 7547 (#0)

> GET /eb91031571c56535bc1d2f9a107bdf11 HTTP/1.1  
> Host: 10.20.28.62:7547  
> User-Agent: curl/7.58.0  
> Accept: _/_

- Recv failure: Connection reset by peer
- stopped the pause stream!
- Closing connection 0  
curl: (56) Recv failure: Connection reset by peer  
nion@acs:~$

Please help me to fix this

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### Author: ![rudymartin](https://avatars.discourse-cdn.com/v4/letter/r/919ad9/32.png) [@rudymartin](https://forum.genieacs.com/u/rudymartin)
#### Post date: [June 27, 2023, 1:09pm UTC](https://forum.genieacs.com/t/huawei-hg8145v5-shows-device-offline-in-genie-acs/4128/2 "2023-06-27T13:09:29Z")

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double posting won’t help. If your post get ignored (like many others) it’s probably because 1) you did not post enough [information about the subject](http://www.catb.org/~esr/faqs/smart-questions.html#before) 2) nobody knows the answer.

About your issue, in our case right now we have 1800+ of those running in production.

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<div class="post-metadata">

### Author: ![nion](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/nion/32/1804_2.png) [@nion](https://forum.genieacs.com/u/nion)
#### Post date: [June 27, 2023, 3:08pm UTC](https://forum.genieacs.com/t/huawei-hg8145v5-shows-device-offline-in-genie-acs/4128/3 "2023-06-27T15:08:13Z")

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@rudymartin i have attached the complete config now with screenshots. please help.

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### Author: ![rudymartin](https://avatars.discourse-cdn.com/v4/letter/r/919ad9/32.png) [@rudymartin](https://forum.genieacs.com/u/rudymartin)
#### Post date: [June 27, 2023, 4:59pm UTC](https://forum.genieacs.com/t/huawei-hg8145v5-shows-device-offline-in-genie-acs/4128/4 "2023-06-27T16:59:06Z")

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the curl command does not include the credentials for the connection request. `man curl`

a connection request is just a glorified port knocking. CPE won’t answer it directly but instead it will initiate the connection to the acs. On acs side, if you take a look at the cwmp log, you should see the `6 CONNECTION REQUEST` event. when that happens you know you are on the right track.

this should be pretty obvious but when you are in the process of learning a new product, you will want to create a minimal testing environment. and that excludes passwords. Once you got it working you might want to use them, or instead use a vlan for management like it was mentioned in this forum several times.