# Hi, Connection Request

**URL:** <https://forum.genieacs.com/t/hi-connection-request/2483>\
**Category:** Uncategorized\
**Created:** [March 16, 2022, 12:22pm UTC](https://forum.genieacs.com/t/hi-connection-request/2483 "2022-03-16T12:22:35Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![soban](https://avatars.discourse-cdn.com/v4/letter/s/b5e925/32.png) [@soban](https://forum.genieacs.com/u/soban)\
**Post date:** [March 16, 2022, 12:22pm UTC](https://forum.genieacs.com/t/hi-connection-request/2483/1 "2022-03-16T12:22:35Z")

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Hi, my devices are in online.

but i am trying to reboot, it is showing device is offline.

How to solve, can any one helps

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**Author:** ![maxon](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/maxon/32/657_2.png) [@maxon](https://forum.genieacs.com/u/maxon)\
**Post date:** [March 18, 2022, 12:41pm UTC](https://forum.genieacs.com/t/hi-connection-request/2483/2 "2022-03-18T12:41:46Z")

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Hi, only reboot does not work?  
Datamodel or parameter values ​​are updated?

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**Author:** ![CTC](https://avatars.discourse-cdn.com/v4/letter/c/97f17d/32.png) [@CTC](https://forum.genieacs.com/u/CTC)\
**Post date:** [March 18, 2022, 5:52pm UTC](https://forum.genieacs.com/t/hi-connection-request/2483/3 "2022-03-18T17:52:00Z")

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Hi Soban

it depends if your device can recive the active connections request

you can setup debugging between the acs and device in config by adding

Key: cwmp.debug  
Value: id = “full-device-id”

then check the debug log from genieacs

i have had multiple devices where the tr69 agent crashes and the connection requests dosen’t work, however doing a queued reboot resolved my issue, but then a reboot can take up to X time depending on the inform interval