# HG8245H5 to ACS

**URL:** <https://forum.genieacs.com/t/hg8245h5-to-acs/3411>\
**Category:** Uncategorized\
**Created:** [January 11, 2023, 10:03am UTC](https://forum.genieacs.com/t/hg8245h5-to-acs/3411 "2023-01-11T10:03:42Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![keylight08](https://avatars.discourse-cdn.com/v4/letter/k/f4b2a3/32.png) [@keylight08](https://forum.genieacs.com/u/keylight08)\
**Post date:** [January 11, 2023, 10:03am UTC](https://forum.genieacs.com/t/hg8245h5-to-acs/3411/1 "2023-01-11T10:03:42Z")

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Hello guys i have problem with HG8245H5 to ACS, in log HG8245H5 (,Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:) but When viewed on the GenieACS dashboard, the device does not appear.

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**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\
**Post date:** [January 11, 2023, 5:23pm UTC](https://forum.genieacs.com/t/hg8245h5-to-acs/3411/2 "2023-01-11T17:23:01Z")

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You will need to look in the logs. Log file location will be specified in the genieacs.env file.

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**Author:** ![keylight08](https://avatars.discourse-cdn.com/v4/letter/k/f4b2a3/32.png) [@keylight08](https://forum.genieacs.com/u/keylight08)\
**Post date:** [January 12, 2023, 4:25am UTC](https://forum.genieacs.com/t/hg8245h5-to-acs/3411/3 "2023-01-12T04:25:58Z")

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Previously, thank you for replying to my question, after checking in the log cwmp-access, the device does not send CWMP, can I get a solution or suggestion so that the device can send CWMP

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**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\
**Post date:** [January 12, 2023, 5:50pm UTC](https://forum.genieacs.com/t/hg8245h5-to-acs/3411/4 "2023-01-12T17:50:29Z")

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Sounds like a device issue. Contact the manufacturer.

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<div class="post-metadata">

**Author:** ![keylight08](https://avatars.discourse-cdn.com/v4/letter/k/f4b2a3/32.png) [@keylight08](https://forum.genieacs.com/u/keylight08)\
**Post date:** [January 13, 2023, 2:21am UTC](https://forum.genieacs.com/t/hg8245h5-to-acs/3411/5 "2023-01-13T02:21:35Z")

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thank you for your advice, i will contact the manufacturer.