# Help with NOKIA ONU (dont apear in ACS server)

**URL:** <https://forum.genieacs.com/t/help-with-nokia-onu-dont-apear-in-acs-server/3738>\
**Category:** Uncategorized\
**Created:** [March 29, 2023, 10:46pm UTC](https://forum.genieacs.com/t/help-with-nokia-onu-dont-apear-in-acs-server/3738 "2023-03-29T22:46:39Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Buildmaster](https://avatars.discourse-cdn.com/v4/letter/b/d9b06d/32.png) [@Buildmaster](https://forum.genieacs.com/u/Buildmaster)\
**Post date:** [March 29, 2023, 10:46pm UTC](https://forum.genieacs.com/t/help-with-nokia-onu-dont-apear-in-acs-server/3738/1 "2023-03-29T22:46:39Z")

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I try many configs , but every one dont work.  
Anyone can help?

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**Author:** ![Buildmaster](https://avatars.discourse-cdn.com/v4/letter/b/d9b06d/32.png) [@Buildmaster](https://forum.genieacs.com/u/Buildmaster)\
**Post date:** [March 29, 2023, 10:48pm UTC](https://forum.genieacs.com/t/help-with-nokia-onu-dont-apear-in-acs-server/3738/2 "2023-03-29T22:48:07Z")

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![Captura de tela 2023-03-29 194920](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/5/5756a6d4fdb117af0e5ada44f54d81e9cbda69b1.png)

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**Author:** ![Buildmaster](https://avatars.discourse-cdn.com/v4/letter/b/d9b06d/32.png) [@Buildmaster](https://forum.genieacs.com/u/Buildmaster)\
**Post date:** [March 29, 2023, 10:51pm UTC](https://forum.genieacs.com/t/help-with-nokia-onu-dont-apear-in-acs-server/3738/3 "2023-03-29T22:51:56Z")

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![Captura de tela 2023-03-29 195115](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/a/aa05781f4936f3bc1723716bd10c3a06dafbda72.png)  
They are comunicating , buth dont work… ☹

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**Author:** ![Buildmaster](https://avatars.discourse-cdn.com/v4/letter/b/d9b06d/32.png) [@Buildmaster](https://forum.genieacs.com/u/Buildmaster)\
**Post date:** [March 29, 2023, 10:53pm UTC](https://forum.genieacs.com/t/help-with-nokia-onu-dont-apear-in-acs-server/3738/4 "2023-03-29T22:53:21Z")

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![Captura de tela 2023-03-29 195259](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/4/466ff0fcf2aeec1a271ed1cd315f9673d903c9e5.png)  
Dont apear here…

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**Author:** ![rudymartin](https://avatars.discourse-cdn.com/v4/letter/r/919ad9/32.png) [@rudymartin](https://forum.genieacs.com/u/rudymartin)\
**Post date:** [March 30, 2023, 1:18pm UTC](https://forum.genieacs.com/t/help-with-nokia-onu-dont-apear-in-acs-server/3738/5 "2023-03-30T13:18:59Z")

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Problem lies elsewhere, networking or cpe by itself. Try enabling periodic inform and then check cpe internal logs. Make sure to isolate the test environment as much as possible. Worst case scenario you will have do to some tcpdump.

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**Author:** ![jekyll](https://avatars.discourse-cdn.com/v4/letter/j/f14d63/32.png) [@jekyll](https://forum.genieacs.com/u/jekyll)\
**Post date:** [March 30, 2023, 4:35pm UTC](https://forum.genieacs.com/t/help-with-nokia-onu-dont-apear-in-acs-server/3738/6 "2023-03-30T16:35:56Z")

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Enable Periodic Inform Enable at the ONU side, and Put Connect Request Username and Connect Request Password as same as Username and Password.

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**Author:** ![Buildmaster](https://avatars.discourse-cdn.com/v4/letter/b/d9b06d/32.png) [@Buildmaster](https://forum.genieacs.com/u/Buildmaster)\
**Post date:** [March 30, 2023, 11:14pm UTC](https://forum.genieacs.com/t/help-with-nokia-onu-dont-apear-in-acs-server/3738/7 "2023-03-30T23:14:48Z")

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☹ resolved… ridiculous… i was forgot to mark TR069 in wan connection …☹