# Having issues setting up a new install **URL:** \ **Category:** Uncategorized\ **Created:** [October 22, 2021, 10:17pm UTC](https://forum.genieacs.com/t/having-issues-setting-up-a-new-install/2121 "2021-10-22T22:17:45Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![Grummanae](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grummanae](https://forum.genieacs.com/u/Grummanae)\ **Post date:** [October 22, 2021, 10:17pm UTC](https://forum.genieacs.com/t/having-issues-setting-up-a-new-install/2121/1 "2021-10-22T22:17:45Z")
Guess Im asking rookie questions here but I am trying to get something set up I work with a small ISP in Ontario Canada and want to see if this works well for us so I am dooing a Proof of Concept test to show to my management anyways more on that later Right now I can get GenieACS downloaded and installed so far but when I go to start services all services fail I have done this on multiple installations and come to the same wall every time I cannot start the services they fail out every time Amazon Ubuntu 20.4 on EC2 Ubuntu 20.4 on Windows Hyper V Please note using the following MongoDB Community V5.0 Nodejs NPM and both virtual machines are fully updated 1 the .env file does it need to have all the variables built out in it ? 2 does MongoDB need to be configured for a genieacs user before it will connect 3 are there sample .env or configurations that can be posted without posting sensitive info ? Thanks in advance