# Genieacs-ui failing to load

**URL:** <https://forum.genieacs.com/t/genieacs-ui-failing-to-load/3873>\
**Category:** Uncategorized\
**Created:** [April 21, 2023, 10:06am UTC](https://forum.genieacs.com/t/genieacs-ui-failing-to-load/3873 "2023-04-21T10:06:53Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![darnasii](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/darnasii/32/1326_2.png) [@darnasii](https://forum.genieacs.com/u/darnasii)\
**Post date:** [April 21, 2023, 10:06am UTC](https://forum.genieacs.com/t/genieacs-ui-failing-to-load/3873/1 "2023-04-21T10:06:53Z")

</div>

Hello. I have 1.2.5 version of GenieACS. It was working fine for few months, then suddenly UI stopped working. Other services work fine, just UI won’t start. If I use “genieacs-ui --ui-jwt-secret secret” then it’s fine, problem is when I try to start UI service:

```auto
genieacs-ui.service - GenieACS UI
   Loaded: loaded (/etc/systemd/system/genieacs-ui.service; enabled; vendor preset: enabled)
   Active: failed (Result: exit-code) since Wed 2023-04-19 19:52:45 CEST; 21h ago
 Main PID: 443 (code=exited, status=1/FAILURE)

kwi 19 19:52:42 acs-iu systemd[1]: Started GenieACS UI.
kwi 19 19:52:45 acs-iu genieacs-ui[443]: Error: No valid exports main found for '/usr/local/lib/node_modules/genieacs/node_modules/koa'
kwi 19 19:52:45 acs-iu genieacs-ui[443]: at resolveExportsTarget (internal/modules/cjs/loader.js:622:9)
kwi 19 19:52:45 acs-iu genieacs-ui[443]: at applyExports (internal/modules/cjs/loader.js:499:14)
kwi 19 19:52:45 acs-iu genieacs-ui[443]: at resolveExports (internal/modules/cjs/loader.js:548:12)
kwi 19 19:52:45 acs-iu genieacs-ui[443]: at Function.Module._findPath (internal/modules/cjs/loader.js:654:22)
kwi 19 19:52:45 acs-iu genieacs-ui[443]: at Function.Module._resolveFilename (internal/modules/cjs/loader.js:953:27)
kwi 19 19:52:45 acs-iu genieacs-ui[443]: at Function.Module._load (internal/modules/cjs/loader.js:859:27)
kwi 19 19:52:45 acs-iu genieacs-ui[443]: at Module.require (internal/modules/cjs/loader.js:1028:19)
kwi 19 19:52:45 acs-iu genieacs-ui[443]: at require (internal/modules/cjs/helpers.js:72:18)
kwi 19 19:52:45 acs-iu genieacs-ui[443]: at Object.<anonymous> (/usr/local/lib/node_modules/genieacs/bin/genieacs-ui:2:171)
kwi 19 19:52:45 acs-iu genieacs-ui[443]: at Module._compile (internal/modules/cjs/loader.js:1139:30) {
kwi 19 19:52:45 acs-iu genieacs-ui[443]: code: 'MODULE_NOT_FOUND'
kwi 19 19:52:45 acs-iu genieacs-ui[443]: }
kwi 19 19:52:45 acs-iu systemd[1]: genieacs-ui.service: Main process exited, code=exited, status=1/FAILURE
kwi 19 19:52:45 acs-iu systemd[1]: genieacs-ui.service: Failed with result 'exit-code'.

```

I already updated node to latest. Tried many tricks I found on Google, no luck.

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<div class="post-metadata">

**Author:** ![rudymartin](https://avatars.discourse-cdn.com/v4/letter/r/919ad9/32.png) [@rudymartin](https://forum.genieacs.com/u/rudymartin)\
**Post date:** [April 21, 2023, 2:04pm UTC](https://forum.genieacs.com/t/genieacs-ui-failing-to-load/3873/2 "2023-04-21T14:04:27Z")

</div>

as long as you don’t uninstall mongo, or if instead you backup/restore mongodb data, you could completely uninstall-install genieacs. and if you are at it, I recommend you to upgrade. Going up to 1.2.8 at minimum should be no problem. Ofc take a snapshot of the virtual machine first, in case something goes wrong.

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<div class="post-metadata">

**Author:** ![darnasii](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/darnasii/32/1326_2.png) [@darnasii](https://forum.genieacs.com/u/darnasii)\
**Post date:** [April 21, 2023, 4:57pm UTC](https://forum.genieacs.com/t/genieacs-ui-failing-to-load/3873/3 "2023-04-21T16:57:31Z")

</div>

I tried to update Genie to 1.2.9, exactly same problem with genieacs-ui. I’ll probably try to complete reinstall genieacs.