### Author:  [@jmeiring](https://forum.genieacs.com/u/jmeiring)
#### Post date: [November 1, 2022, 1:27pm UTC](https://forum.genieacs.com/t/genieacs-not-querying-non-reported-parameters/3135/1 "2022-11-01T13:27:51Z")
Hi, Using GenieACS 1.2.9 to manage some Calix 813Gv2 devices.
I am trying to query 2 spesific parameters/paths, but it is not working as expected.
InternetGatewayDevice.X\_000631\_Device.\*
InternetGatewayDevice.LANDevice._.WLANConfiguration._.AssociatedDevice.\*
My inform script contains the following lines:
declare(“InternetGatewayDevice.X\_000631\_Device._", {value: now, path: now});
declare("InternetGatewayDevice.LANDevice._.WLANConfiguration._.AssociatedDevice._”, {value: now, path: now});
I’ve looked at the communications between GenieACS and the device using tcpdump/wireshark, and when GenieACS does a “GetParameterNames” for “InternetGatewayDevice.” and “InternetGatewayDevice.LANDevice.1.WLANConfiguration.” respectively, the device does not return the existance of the child paramenters (it does return a bunch of others).
I suspect as the devices does not report the existance of the two parameters/paths, GenieACS never queries their values.
I know that they exist, because if the same Calix CPE device is connected to a different ACS server (Calix Cloud ACS), when it queries those parameters/paths using GetParameterValues, the device returns the results I need.
In short GenieACS seems to refuse to do a GetParameterValues on a parameters that has not been reported back by the device by using GetParametersNames.
Is there any way to force GenieACS to query those values?
Johan
---
### Author:  [@akcoder](https://forum.genieacs.com/u/akcoder)
#### Post date: [November 1, 2022, 4:11pm UTC](https://forum.genieacs.com/t/genieacs-not-querying-non-reported-parameters/3135/2 "2022-11-01T16:11:26Z")
What happens in the gui if you try and refresh `InternetGatewayDevice.LANDevice.1.WLANConfiguration.1.AssociatedDevice`? Do the devices show up?
FYI, there is no need to use wireshark or tcp dump. If you are on a dev server, you can set the `cwmp.debug` config parameter to true and see the entire soap conversation in the debug file. If you are on a production server, or only want to see one device, create a new config param for `cwmp.debug` and use this for the value: `DeviceID.ID = ""`. The location of the file is determined by the `GENIEACS_DEBUG_FILE` param in the `genieacs.env` file.
---
### Author:  [@jmeiring](https://forum.genieacs.com/u/jmeiring)
#### Post date: [November 1, 2022, 4:16pm UTC](https://forum.genieacs.com/t/genieacs-not-querying-non-reported-parameters/3135/3 "2022-11-01T16:16:40Z")
When I try and refresh in the GUI the parameter does not even show up in order for it to be refreshed.
Unless I misterstand how to refresh from GUI
Thanks for the tip about cwmp.debug and the filter.
(server is live with about 2800 clients)
---
### Author:  [@akcoder](https://forum.genieacs.com/u/akcoder)
#### Post date: [November 1, 2022, 6:28pm UTC](https://forum.genieacs.com/t/genieacs-not-querying-non-reported-parameters/3135/6 "2022-11-01T18:28:12Z")
Try moving up the parameter stack and refreshing `InternetGatewayDevice.LANDevice.1.WLANConfiguration` if you still don’t see anything in the GUI for that, they try `InternetGatewayDevice.LANDevice`.
-dan
---
### Author:  [@jmeiring](https://forum.genieacs.com/u/jmeiring)
#### Post date: [November 2, 2022, 6:30am UTC](https://forum.genieacs.com/t/genieacs-not-querying-non-reported-parameters/3135/7 "2022-11-02T06:30:32Z")
Hi refreshed both the parameters using the gui and AssociatedDevices still do not appear.
You can find the genieacs-debug.yaml here: [genieacs-debug.yaml - 1abcc324](https://controlc.com/1abcc324)
The device never reports the existance of “InternetGatewayDevice.LANDevice.1.WLANConfiguration.1.AssociatedDevice”
You can also see a partial cwmp communications log for a Paid ACS server (Calix Cloud) here: [Calix Cloud cwmp log - 6b75e803](https://controlc.com/6b75e803)
(file is in reverse chronological order)
If you look at it1 you can see that if using TR-69 spesifically request (GetParameterValues) for “InternetGatewayDevice.LANDevice.1.WLANConfiguration.1.AssociatedDevice.1.\*” the device does respond to it.
It seems that I need to convince GenieACS to go a GetParameterValues for “InternetGatewayDevice.LANDevice.1.WLANConfiguration.1.AssociatedDevice.1._" even though GetParameterNamesResponse for "InternetGatewayDevice.LANDevice.1.WLANConfiguration._” does not report existance of it.
Kind Regards,
Johan Meiring
---
### Author:  [@akcoder](https://forum.genieacs.com/u/akcoder)
#### Post date: [November 2, 2022, 6:37pm UTC](https://forum.genieacs.com/t/genieacs-not-querying-non-reported-parameters/3135/8 "2022-11-02T18:37:21Z")
What happens when you refresh `InternetGatewayDevice.LANDevice.1.WLANConfiguration`? Do you then see params?
If you do not, then this is a vendor issue. Good luck with Calix, they think their shit don’t stink. If you want them to fix the issue you will need lots of log files and soap traces.
---
### Author:  [@jmeiring](https://forum.genieacs.com/u/jmeiring)
#### Post date: [November 2, 2022, 9:10pm UTC](https://forum.genieacs.com/t/genieacs-not-querying-non-reported-parameters/3135/9 "2022-11-02T21:10:54Z")
Hi @akcoder.
As shown in the log files posted, when I refresh “InternetGatewayDevice.LANDevice.1.WLANConfiguration…” the Calix device does not return the fact that “…AssociatedDevices” exist.
I agree that this is a vendor issue. I need a workaround.
My simple question is…
Is it possible to make GenieACS do a “GetParameterValues” call for a parameter that has not been reported back to GenieACS in a previous “GetParameterNamesResponse” answer?
Kind regards,
Johan
---
### Author:  [@akcoder](https://forum.genieacs.com/u/akcoder)
#### Post date: [November 2, 2022, 9:29pm UTC](https://forum.genieacs.com/t/genieacs-not-querying-non-reported-parameters/3135/10 "2022-11-02T21:29:43Z")
Not without patching the code.
---
### Author:  [@jmeiring](https://forum.genieacs.com/u/jmeiring)
#### Post date: [November 3, 2022, 12:30pm UTC](https://forum.genieacs.com/t/genieacs-not-querying-non-reported-parameters/3135/11 "2022-11-03T12:30:58Z")
Thank you. I will contact GenieACS for commercial support to see if this can be done.
---
### Author:  [@jmeiring](https://forum.genieacs.com/u/jmeiring)
#### Post date: [November 3, 2022, 12:56pm UTC](https://forum.genieacs.com/t/genieacs-not-querying-non-reported-parameters/3135/12 "2022-11-03T12:56:58Z")
Seems this cane up before…
> [@Any way to "force" setting a parameter value?](https://forum.genieacs.com/t/any-way-to-force-setting-a-parameter-value/123):
>
> Situation here is the newest branch of a particular “Smart” CPE vendor firmware doesn’t report a parameter that actually exists. I know the parameter exists because if I dump the running config, I see the entry right where I would expect it. If I manually edit the data model in the DB and add the missing entry, I can set the value, and refresh the value. But until I manually create that entry (by hand editing the mongo data) I’m unable to make any changes. So is there anyway to force GenieACS …
---
### Author:  [@jmeiring](https://forum.genieacs.com/u/jmeiring)
#### Post date: [November 4, 2022, 10:57am UTC](https://forum.genieacs.com/t/genieacs-not-querying-non-reported-parameters/3135/13 "2022-11-04T10:57:06Z")
Hi,
I am prepared to pay someone to make the modifications to GenieACS that is needed.
I contacted GenieACS support on the website, but have not had a response.
Does anyone have an alternate method to get hold of commercial support?
Johan
---
### Author:  [@akcoder](https://forum.genieacs.com/u/akcoder)
#### Post date: [November 4, 2022, 5:17pm UTC](https://forum.genieacs.com/t/genieacs-not-querying-non-reported-parameters/3135/14 "2022-11-04T17:17:34Z")
Have you contacted Calix “support” regarding this? This is a pretty glaring issue with their TR069 client support.
---
### Author:  [@jmeiring](https://forum.genieacs.com/u/jmeiring)
#### Post date: [November 7, 2022, 12:17pm UTC](https://forum.genieacs.com/t/genieacs-not-querying-non-reported-parameters/3135/15 "2022-11-07T12:17:35Z")
Hi Akacoder,
The product is EOL at Calix, and I doubt I will get them to fix it.
This is why am trying to pay someone at GenieACS to build a workaround for me.
Kind Regards,
Johan Meiring
---
### Author:  [@Jmoraal](https://forum.genieacs.com/u/Jmoraal)
#### Post date: [May 1, 2025, 11:01pm UTC](https://forum.genieacs.com/t/genieacs-not-querying-non-reported-parameters/3135/16 "2025-05-01T23:01:10Z")
so, what happened?