# GenieACS 1.2 - CPE keeps in a reboot loop sended by ACS

**URL:** <https://forum.genieacs.com/t/genieacs-1-2-cpe-keeps-in-a-reboot-loop-sended-by-acs/770>\
**Category:** Uncategorized\
**Created:** [May 12, 2020, 2:38am UTC](https://forum.genieacs.com/t/genieacs-1-2-cpe-keeps-in-a-reboot-loop-sended-by-acs/770 "2020-05-12T02:38:00Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![mtarifa](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mtarifa/32/848_2.png) [@mtarifa](https://forum.genieacs.com/u/mtarifa)\
**Post date:** [May 12, 2020, 2:38am UTC](https://forum.genieacs.com/t/genieacs-1-2-cpe-keeps-in-a-reboot-loop-sended-by-acs/770/1 "2020-05-12T02:38:01Z")

</div>

Hello.

I faced a error with a ONT from Huawei: I do a reboot (only once time…), and then the ACS keeps in “stale”. Then the ONT connects, but keeps in a loop of “reboot”. I dont have any provision that sends the reboot. The only way to make exit from that loop, is erase the device from the list, or reboot the ACS.  
Seems that the ACS if not recieve any message after reboot, keeps in that loop.

Queued: 0 Pending: 0 Fault: 0 Stale: 1 CommitClear 00259E-HG8247Q-485754439323389A Reboot.

This are the logs (sorry if this is not the best way to get help, pasting all this stuff like this):

1. Logs from cwmp:

2020-05-12T02:08:54.966Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Inform; cpeRequestId=“71” informEvent=“2 PERIODIC” informRetryCount=0  
2020-05-12T02:08:55.006Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: ACS request; acsRequestId=“17206a45e930000” acsRequestName=“Reboot”  
2020-05-12T02:08:55.104Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Script: Updating Virtual parameters…  
2020-05-12T02:08:55.114Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Script: Fetch gpon mac-address  
2020-05-12T02:08:55.115Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Script: Running unified Maccadress script…  
2020-05-12T02:08:55.125Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: ACS request; acsRequestId=“17206a45e930100” acsRequestName=“GetParameterValues”

2020-05-12T02:10:02.277Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Inform; cpeRequestId=“37” informEvent=“1 BOOT,M Reboot,4 VALUE CHANGE” informRetryCount=0  
2020-05-12T02:10:02.311Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: ACS request; acsRequestId=“17206a565780000” acsRequestName=“Reboot”  
2020-05-12T02:10:02.423Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Script: Updating Virtual parameters…  
2020-05-12T02:10:02.424Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Script: Setting setting management routes 192.168.0.0/16 and 10.0.0.0/8  
2020-05-12T02:10:02.425Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Script: Polling information NOW from BOOT trigger…  
2020-05-12T02:10:02.425Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Script: DONE polling information from BOOT trigger…  
2020-05-12T02:10:02.438Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Script: Fetch gpon mac-address  
2020-05-12T02:10:02.439Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Script: Running unified Maccadress script…  
2020-05-12T02:10:02.452Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: ACS request; acsRequestId=“17206a565780200” acsRequestName=“GetParameterValues”

2)Logs from debug:

event: incoming HTTP request  
timestamp: 2020-05-12T02:16:49.407Z  
remoteAddress: 190.—.---.—  
deviceId: 00259E-HG8247Q-485754439323389A  
connection: 2020-05-12T02:16:49.407Z  
localPort: 7547  
method: POST  
url: /  
headers:  
host: 186.—.---.—:37547  
soapaction: “”  
connection: Keep-Alive  
content-type: text/xml; charset=UTF-8  
user-agent: HW\_WAP\_CWMP\_V02  
content-length: “2550”  
body: \>  
\<SOAP-ENV:Envelope xmlns:SOAP-ENV=“[http://schemas.xmlsoap.org/soap/envelope/](http://schemas.xmlsoap.org/soap/envelope/)”  
xmlns:SOAP-ENC=“[http://schemas.xmlsoap.org/soap/encoding/](http://schemas.xmlsoap.org/soap/encoding/)”  
xmlns:xsd=“[http://www.w3.org/2001/XMLSchema](http://www.w3.org/2001/XMLSchema)”  
xmlns:xsi=“[http://www.w3.org/2001/XMLSchema-instance](http://www.w3.org/2001/XMLSchema-instance)”  
xmlns:cwmp=“urn:dslforum-org:cwmp-1-0”\>

SOAP-ENV:Header

\<cwmp:ID SOAP-ENV:mustUnderstand=“1”\>37\</cwmp:ID\>

\</SOAP-ENV:Header\>

SOAP-ENV:Body

cwmp:Inform

Huawei Technologies Co., Ltd

00259E

HG8247Q

485754439323389A

1 BOOT

M Reboot

4 VALUE CHANGE

1

2020-05-11T23:16:48+00:00

0

InternetGatewayDevice.ManagementServer.ParameterKey

InternetGatewayDevice.ManagementServer.ConnectionRequestURL

http://190.—.---.—:7547/f90b5a8ee811c7d786150f9759d3bf7e

InternetGatewayDevice.DeviceSummary

InternetGatewayDevice:1.4[](Baseline:1, EthernetLAN:1, WiFiLAN:2, Time:1, IPPing:1, DeviceAssociation:1), VoiceService:1.0[1](Endpoint:1, SIPEndpoint:1)

InternetGatewayDevice.DeviceInfo.SpecVersion

1.0

InternetGatewayDevice.DeviceInfo.HardwareVersion

929.A

InternetGatewayDevice.DeviceInfo.SoftwareVersion

V3R017C10S118

InternetGatewayDevice.DeviceInfo.ProvisioningCode

InternetGatewayDevice.WANDevice.1.WANConnectionDevice.4.WANIPConnection.1.ExternalIPAddress

0.0.0.0

\</cwmp:Inform\>

\</SOAP-ENV:Body\>

## \</SOAP-ENV:Envelope\>

event: outgoing HTTP response  
timestamp: 2020-05-12T02:16:49.409Z  
remoteAddress: 190.—.---.—  
deviceId: 00259E-HG8247Q-485754439323389A  
connection: 2020-05-12T02:16:49.407Z  
statusCode: 200  
headers:  
content-length: 522  
server: GenieACS/1.2.0-beta.0+20200412005912  
soapserver: GenieACS/1.2.0-beta.0+20200412005912  
content-type: text/xml; charset=“utf-8”  
set-cookie: session=61055f955a5d5bcb  
body: \>-

 \<?xml version="1.0" encoding="UTF-8"?\>
## \<soap-env:Envelope xmlns:soap-enc=“[http://schemas.xmlsoap.org/soap/encoding/](http://schemas.xmlsoap.org/soap/encoding/)” xmlns:soap-env=“[http://schemas.xmlsoap.org/soap/envelope/](http://schemas.xmlsoap.org/soap/envelope/)” xmlns:xsd=“[http://www.w3.org/2001/XMLSchema](http://www.w3.org/2001/XMLSchema)” xmlns:xsi=“[http://www.w3.org/2001/XMLSchema-instance](http://www.w3.org/2001/XMLSchema-instance)” xmlns:cwmp=“urn:dslforum-org:cwmp-1-0”\>soap-env:Header\<cwmp:ID soap-env:mustUnderstand=“1”\>37\</cwmp:ID\>\</soap-env:Header\>soap-env:Bodycwmp:InformResponse1\</cwmp:InformResponse\>\</soap-env:Body\>\</soap-env:Envelope\>

## event: incoming HTTP request timestamp: 2020-05-12T02:16:49.433Z remoteAddress: 190.—.---.— deviceId: 00259E-HG8247Q-485754439323389A connection: 2020-05-12T02:16:49.407Z localPort: 7547 method: POST url: / headers: host: 186.—.---.—:37547 connection: Keep-Alive cookie: session=61055f955a5d5bcb user-agent: HW\_WAP\_CWMP\_V02 content-length: “0” body: “”

event: outgoing HTTP response  
timestamp: 2020-05-12T02:16:49.442Z  
remoteAddress: 190.—.---.—  
deviceId: 00259E-HG8247Q-485754439323389A  
connection: 2020-05-12T02:16:49.407Z  
statusCode: 200  
headers:  
content-length: 514  
server: GenieACS/1.2.0-beta.0+20200412005912  
soapserver: GenieACS/1.2.0-beta.0+20200412005912  
content-type: text/xml; charset=“utf-8”  
body: \>-

 \<?xml version="1.0" encoding="UTF-8"?\>
## \<soap-env:Envelope xmlns:soap-enc=“[http://schemas.xmlsoap.org/soap/encoding/](http://schemas.xmlsoap.org/soap/encoding/)” xmlns:soap-env=“[http://schemas.xmlsoap.org/soap/envelope/](http://schemas.xmlsoap.org/soap/envelope/)” xmlns:xsd=“[http://www.w3.org/2001/XMLSchema](http://www.w3.org/2001/XMLSchema)” xmlns:xsi=“[http://www.w3.org/2001/XMLSchema-instance](http://www.w3.org/2001/XMLSchema-instance)” xmlns:cwmp=“urn:dslforum-org:cwmp-1-0”\>soap-env:Header\<cwmp:ID soap-env:mustUnderstand=“1”\>17206ab9bef0000\</cwmp:ID\>\</soap-env:Header\>soap-env:Bodycwmp:Reboot\</cwmp:Reboot\>\</soap-env:Body\>\</soap-env:Envelope\>

event: incoming HTTP request  
timestamp: 2020-05-12T02:16:49.512Z  
remoteAddress: 190.—.---.—  
deviceId: 00259E-HG8247Q-485754439323389A  
connection: 2020-05-12T02:16:49.407Z  
localPort: 7547  
method: POST  
url: /  
headers:  
host: 186.—.---.—:37547  
soapaction: “”  
connection: Keep-Alive  
content-type: text/xml; charset=UTF-8  
cookie: session=61055f955a5d5bcb  
user-agent: HW\_WAP\_CWMP\_V02  
content-length: “453”  
body: \>  
\<SOAP-ENV:Envelope xmlns:SOAP-ENV=“[http://schemas.xmlsoap.org/soap/envelope/](http://schemas.xmlsoap.org/soap/envelope/)”  
xmlns:SOAP-ENC=“[http://schemas.xmlsoap.org/soap/encoding/](http://schemas.xmlsoap.org/soap/encoding/)”  
xmlns:xsd=“[http://www.w3.org/2001/XMLSchema](http://www.w3.org/2001/XMLSchema)”  
xmlns:xsi=“[http://www.w3.org/2001/XMLSchema-instance](http://www.w3.org/2001/XMLSchema-instance)”  
xmlns:cwmp=“urn:dslforum-org:cwmp-1-0”\>

SOAP-ENV:Header

\<cwmp:ID SOAP-ENV:mustUnderstand=“1”\>17206ab9bef0000\</cwmp:ID\>

\</SOAP-ENV:Header\>

SOAP-ENV:Body

cwmp:RebootResponse/

\</SOAP-ENV:Body\>

## \</SOAP-ENV:Envelope\>

event: outgoing HTTP response  
timestamp: 2020-05-12T02:16:49.534Z  
remoteAddress: 190.—.---.—  
deviceId: 00259E-HG8247Q-485754439323389A  
connection: 2020-05-12T02:16:49.407Z  
statusCode: 200  
headers:  
content-length: 652  
server: GenieACS/1.2.0-beta.0+20200412005912  
soapserver: GenieACS/1.2.0-beta.0+20200412005912  
content-type: text/xml; charset=“utf-8”  
body: \>-

 \<?xml version="1.0" encoding="UTF-8"?\>
## \<soap-env:Envelope xmlns:soap-enc=“[http://schemas.xmlsoap.org/soap/encoding/](http://schemas.xmlsoap.org/soap/encoding/)” xmlns:soap-env=“[http://schemas.xmlsoap.org/soap/envelope/](http://schemas.xmlsoap.org/soap/envelope/)” xmlns:xsd=“[http://www.w3.org/2001/XMLSchema](http://www.w3.org/2001/XMLSchema)” xmlns:xsi=“[http://www.w3.org/2001/XMLSchema-instance](http://www.w3.org/2001/XMLSchema-instance)” xmlns:cwmp=“urn:dslforum-org:cwmp-1-0”\>soap-env:Header\<cwmp:ID soap-env:mustUnderstand=“1”\>17206ab9bef0200\</cwmp:ID\>\</soap-env:Header\>soap-env:Bodycwmp:GetParameterValuesInternetGatewayDevice.ManagementServer.UpgradesManaged\</cwmp:GetParameterValues\>\</soap-env:Body\>\</soap-env:Envelope\>

event: incoming HTTP request  
timestamp: 2020-05-12T02:31:56.131Z  
remoteAddress: 190.—.---.—  
deviceId: 00259E-HG8247Q-485754439323389A  
connection: 2020-05-12T02:31:56.131Z  
localPort: 7547  
method: POST  
url: /  
headers:  
host: 186.—.---.—:37547  
soapaction: “”  
connection: Keep-Alive  
content-type: text/xml; charset=UTF-8  
user-agent: HW\_WAP\_CWMP\_V02  
content-length: “2550”  
body: \>  
\<SOAP-ENV:Envelope xmlns:SOAP-ENV=“[http://schemas.xmlsoap.org/soap/envelope/](http://schemas.xmlsoap.org/soap/envelope/)”  
xmlns:SOAP-ENC=“[http://schemas.xmlsoap.org/soap/encoding/](http://schemas.xmlsoap.org/soap/encoding/)”  
xmlns:xsd=“[http://www.w3.org/2001/XMLSchema](http://www.w3.org/2001/XMLSchema)”  
xmlns:xsi=“[http://www.w3.org/2001/XMLSchema-instance](http://www.w3.org/2001/XMLSchema-instance)”  
xmlns:cwmp=“urn:dslforum-org:cwmp-1-0”\>

SOAP-ENV:Header

\<cwmp:ID SOAP-ENV:mustUnderstand=“1”\>37\</cwmp:ID\>

\</SOAP-ENV:Header\>

SOAP-ENV:Body

cwmp:Inform

Huawei Technologies Co., Ltd

00259E

HG8247Q

485754439323389A

1 BOOT

M Reboot

4 VALUE CHANGE

1

2020-05-11T23:31:55+00:00

0

InternetGatewayDevice.ManagementServer.ParameterKey

InternetGatewayDevice.ManagementServer.ConnectionRequestURL

http://190.—.---.—:7547/f90b5a8ee811c7d786150f9759d3bf7e

InternetGatewayDevice.DeviceSummary

InternetGatewayDevice:1.4[](Baseline:1, EthernetLAN:1, WiFiLAN:2, Time:1, IPPing:1, DeviceAssociation:1), VoiceService:1.0[1](Endpoint:1, SIPEndpoint:1)

InternetGatewayDevice.DeviceInfo.SpecVersion

1.0

InternetGatewayDevice.DeviceInfo.HardwareVersion

929.A

InternetGatewayDevice.DeviceInfo.SoftwareVersion

V3R017C10S118

InternetGatewayDevice.DeviceInfo.ProvisioningCode

InternetGatewayDevice.WANDevice.1.WANConnectionDevice.4.WANIPConnection.1.ExternalIPAddress

0.0.0.0

\</cwmp:Inform\>

\</SOAP-ENV:Body\>

## \</SOAP-ENV:Envelope\>

event: outgoing HTTP response  
timestamp: 2020-05-12T02:31:56.133Z  
remoteAddress: 190.—.---.—  
deviceId: 00259E-HG8247Q-485754439323389A  
connection: 2020-05-12T02:31:56.131Z  
statusCode: 200  
headers:  
content-length: 522  
server: GenieACS/1.2.0-beta.0+20200412005912  
soapserver: GenieACS/1.2.0-beta.0+20200412005912  
content-type: text/xml; charset=“utf-8”  
set-cookie: session=ecc03c97ac545dc2  
body: \>-

 \<?xml version="1.0" encoding="UTF-8"?\>
## \<soap-env:Envelope xmlns:soap-enc=“[http://schemas.xmlsoap.org/soap/encoding/](http://schemas.xmlsoap.org/soap/encoding/)” xmlns:soap-env=“[http://schemas.xmlsoap.org/soap/envelope/](http://schemas.xmlsoap.org/soap/envelope/)” xmlns:xsd=“[http://www.w3.org/2001/XMLSchema](http://www.w3.org/2001/XMLSchema)” xmlns:xsi=“[http://www.w3.org/2001/XMLSchema-instance](http://www.w3.org/2001/XMLSchema-instance)” xmlns:cwmp=“urn:dslforum-org:cwmp-1-0”\>soap-env:Header\<cwmp:ID soap-env:mustUnderstand=“1”\>37\</cwmp:ID\>\</soap-env:Header\>soap-env:Bodycwmp:InformResponse1\</cwmp:InformResponse\>\</soap-env:Body\>\</soap-env:Envelope\>

## event: incoming HTTP request timestamp: 2020-05-12T02:31:56.153Z remoteAddress: 190.—.---.— deviceId: 00259E-HG8247Q-485754439323389A connection: 2020-05-12T02:31:56.131Z localPort: 7547 method: POST url: / headers: host: 186.—.---.—:37547 connection: Keep-Alive cookie: session=ecc03c97ac545dc2 user-agent: HW\_WAP\_CWMP\_V02 content-length: “0” body: “”

event: outgoing HTTP response  
timestamp: 2020-05-12T02:31:56.160Z  
remoteAddress: 190.—.---.—  
deviceId: 00259E-HG8247Q-485754439323389A  
connection: 2020-05-12T02:31:56.131Z  
statusCode: 200  
headers:  
content-length: 514  
server: GenieACS/1.2.0-beta.0+20200412005912  
soapserver: GenieACS/1.2.0-beta.0+20200412005912  
content-type: text/xml; charset=“utf-8”  
body: \>-

 \<?xml version="1.0" encoding="UTF-8"?\>
## \<soap-env:Envelope xmlns:soap-enc=“[http://schemas.xmlsoap.org/soap/encoding/](http://schemas.xmlsoap.org/soap/encoding/)” xmlns:soap-env=“[http://schemas.xmlsoap.org/soap/envelope/](http://schemas.xmlsoap.org/soap/envelope/)” xmlns:xsd=“[http://www.w3.org/2001/XMLSchema](http://www.w3.org/2001/XMLSchema)” xmlns:xsi=“[http://www.w3.org/2001/XMLSchema-instance](http://www.w3.org/2001/XMLSchema-instance)” xmlns:cwmp=“urn:dslforum-org:cwmp-1-0”\>soap-env:Header\<cwmp:ID soap-env:mustUnderstand=“1”\>17206b971d30000\</cwmp:ID\>\</soap-env:Header\>soap-env:Bodycwmp:Reboot\</cwmp:Reboot\>\</soap-env:Body\>\</soap-env:Envelope\>

event: incoming HTTP request  
timestamp: 2020-05-12T02:31:56.235Z  
remoteAddress: 190.—.---.—  
deviceId: 00259E-HG8247Q-485754439323389A  
connection: 2020-05-12T02:31:56.131Z  
localPort: 7547  
method: POST  
url: /  
headers:  
host: 186.—.---.—:37547  
soapaction: “”  
connection: Keep-Alive  
content-type: text/xml; charset=UTF-8  
cookie: session=ecc03c97ac545dc2  
user-agent: HW\_WAP\_CWMP\_V02  
content-length: “453”  
body: \>  
\<SOAP-ENV:Envelope xmlns:SOAP-ENV=“[http://schemas.xmlsoap.org/soap/envelope/](http://schemas.xmlsoap.org/soap/envelope/)”  
xmlns:SOAP-ENC=“[http://schemas.xmlsoap.org/soap/encoding/](http://schemas.xmlsoap.org/soap/encoding/)”  
xmlns:xsd=“[http://www.w3.org/2001/XMLSchema](http://www.w3.org/2001/XMLSchema)”  
xmlns:xsi=“[http://www.w3.org/2001/XMLSchema-instance](http://www.w3.org/2001/XMLSchema-instance)”  
xmlns:cwmp=“urn:dslforum-org:cwmp-1-0”\>

SOAP-ENV:Header

\<cwmp:ID SOAP-ENV:mustUnderstand=“1”\>17206b971d30000\</cwmp:ID\>

\</SOAP-ENV:Header\>

SOAP-ENV:Body

cwmp:RebootResponse/

\</SOAP-ENV:Body\>

## \</SOAP-ENV:Envelope\>

event: outgoing HTTP response  
timestamp: 2020-05-12T02:31:56.254Z  
remoteAddress: 190.—.---.—  
deviceId: 00259E-HG8247Q-485754439323389A  
connection: 2020-05-12T02:31:56.131Z  
statusCode: 200  
headers:  
content-length: 652  
server: GenieACS/1.2.0-beta.0+20200412005912  
soapserver: GenieACS/1.2.0-beta.0+20200412005912  
content-type: text/xml; charset=“utf-8”  
body: \>-

 \<?xml version="1.0" encoding="UTF-8"?\>

\<soap-env:Envelope xmlns:soap-enc=“[http://schemas.xmlsoap.org/soap/encoding/](http://schemas.xmlsoap.org/soap/encoding/)” xmlns:soap-env=“[http://schemas.xmlsoap.org/soap/envelope/](http://schemas.xmlsoap.org/soap/envelope/)” xmlns:xsd=“[http://www.w3.org/2001/XMLSchema](http://www.w3.org/2001/XMLSchema)” xmlns:xsi=“[http://www.w3.org/2001/XMLSchema-instance](http://www.w3.org/2001/XMLSchema-instance)” xmlns:cwmp=“urn:dslforum-org:cwmp-1-0”\>soap-env:Header\<cwmp:ID soap-env:mustUnderstand=“1”\>17206b971d30200\</cwmp:ID\>\</soap-env:Header\>soap-env:Bodycwmp:GetParameterValuesInternetGatewayDevice.ManagementServer.UpgradesManaged\</cwmp:GetParameterValues\>\</soap-env:Body\>\</soap-env:Envelope\>  
^C  
root@GenieACS2:~#

---

<div class="post-metadata">

**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\
**Post date:** [May 12, 2020, 3:05am UTC](https://forum.genieacs.com/t/genieacs-1-2-cpe-keeps-in-a-reboot-loop-sended-by-acs/770/2 "2020-05-12T03:05:39Z")

</div>

Something in your scripts/presets is asking the device to reboot (second line):

```auto
2020-05-12T02:08:55.006Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: ACS request; acsRequestId=“17206a45e930000” acsRequestName=“Reboot”

```

---

<div class="post-metadata">

**Author:** ![mtarifa](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mtarifa/32/848_2.png) [@mtarifa](https://forum.genieacs.com/u/mtarifa)\
**Post date:** [May 12, 2020, 4:15am UTC](https://forum.genieacs.com/t/genieacs-1-2-cpe-keeps-in-a-reboot-loop-sended-by-acs/770/3 "2020-05-12T04:15:42Z")

</div>

no, i only do a “reboot” via button, but i get “staled” and the ONT reboots, but the ACS seems to never know and reboots when it comes again online. The only way is to delete the device, then rediscovers and keeps online.

i do check a reboot via OLT and then online, and works ok:

2020-05-12T04:11:58.382Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Inform; cpeRequestId=“37” informEvent=“1 BOOT” informRetryCount=0  
2020-05-12T04:11:58.414Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Script: Updating Virtual parameters…  
2020-05-12T04:11:58.415Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Script: Setting setting management routes 192.168.0.0/16 and 10.0.0.0/8  
2020-05-12T04:11:58.416Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Script: Polling information NOW from BOOT trigger…  
2020-05-12T04:11:58.418Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Script: DONE polling information from BOOT trigger…  
2020-05-12T04:11:58.421Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Script: Fetch gpon mac-address  
2020-05-12T04:11:58.422Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Script: Running unified Maccadress script…  
2020-05-12T04:11:58.425Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: ACS request; acsRequestId=“172071508200100” acsRequestName=“GetParameterValues”  
2020-05-12T04:11:58.729Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Script: DONE unified Maccadress script…  
2020-05-12T04:11:58.730Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Script: Reading Wifi 2.4Ghz current password.  
2020-05-12T04:11:58.730Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Script: Reading Wifi 5Ghz current password.  
2020-05-12T04:11:58.735Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: ACS request; acsRequestId=“172071508200101” acsRequestName=“GetParameterValues”  
2020-05-12T04:11:59.072Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: ACS request; acsRequestId=“172071508200102” acsRequestName=“GetParameterNames”  
2020-05-12T04:11:59.111Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Script: Configuring HOTSPOT feature for; model=“HG8247Q”  
2020-05-12T04:11:59.111Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Script: Model not supported for HOTSPOT…; model=“HG8247Q”  
2020-05-12T04:11:59.111Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Script: Done configuring HOTSPOT features…  
2020-05-12T04:11:59.112Z [INFO] 190.—.---.— 00259E-HG8247Q-485754439323389A: Script: Configure MSO user access for Vendor Huawei Technologies Co., Ltd model HG8247Qfor inital BOOTSRAP configuration

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<div class="post-metadata">

**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\
**Post date:** [May 12, 2020, 3:50pm UTC](https://forum.genieacs.com/t/genieacs-1-2-cpe-keeps-in-a-reboot-loop-sended-by-acs/770/4 "2020-05-12T15:50:35Z")

</div>

What does the task queue of the CPE look like when its stuck in the reboot loop? Is there a stuck “Reboot” task? If so, then whats more than likely happening is the CPE isn’t acknowledging the reboot task to the ACS so the ACS doesn’t remove it from the task queue.

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<div class="post-metadata">

**Author:** ![mtarifa](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mtarifa/32/848_2.png) [@mtarifa](https://forum.genieacs.com/u/mtarifa)\
**Post date:** [May 12, 2020, 7:51pm UTC](https://forum.genieacs.com/t/genieacs-1-2-cpe-keeps-in-a-reboot-loop-sended-by-acs/770/5 "2020-05-12T19:51:22Z")

</div>

yes, i think that is what happen (i dont had any task to reboot).  
only happens when i send the reboot and ont wont ack that.  
Where can be the timers that are related to retrying the reboot all time? I think also that it should not do a reboot task after BOOT event is happen.

May be some of this parameters can be relationated, but as no documentation i see that here is so much “try and test”.

cwmp.connectionRequestTimeout  
cwmp.deviceOnlineThreshold  
cwmp.maxCommitIterations  
cwmp.sessionTimeout

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<div class="post-metadata">

**Author:** ![lavira](https://avatars.discourse-cdn.com/v4/letter/l/87869e/32.png) [@lavira](https://forum.genieacs.com/u/lavira)\
**Post date:** [May 18, 2020, 1:40pm UTC](https://forum.genieacs.com/t/genieacs-1-2-cpe-keeps-in-a-reboot-loop-sended-by-acs/770/6 "2020-05-18T13:40:44Z")

</div>

I’m having the same problem if I issue a reboot command but the device is Offline. In this case, the reboot task will remain in the queue and will start a reboot loop once the device comes online.  
I did a bit of more research and I think the problem appears when you also have a provisioning script that runs at 1 BOOT event and that (i guess) prevents genieacs from clearing the reboot task as it also waits for the provision task to complete which never happens because of session timeout. For now, I found a workaround by deleting the reboot tasks.

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<div class="post-metadata">

**Author:** ![mtarifa](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mtarifa/32/848_2.png) [@mtarifa](https://forum.genieacs.com/u/mtarifa)\
**Post date:** [May 20, 2020, 2:57am UTC](https://forum.genieacs.com/t/genieacs-1-2-cpe-keeps-in-a-reboot-loop-sended-by-acs/770/7 "2020-05-20T02:57:04Z")

</div>

it is very strange since it only happen with huawei ont, does had problem with other ont, like sagemcom.

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<div class="post-metadata">

**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\
**Post date:** [May 20, 2020, 8:12pm UTC](https://forum.genieacs.com/t/genieacs-1-2-cpe-keeps-in-a-reboot-loop-sended-by-acs/770/8 "2020-05-20T20:12:53Z")

</div>

> [@mtarifa](#):
>
> it is very strange since it only happen with huawei ont

Sounds like a defect in the firmware of the CPE…

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<div class="post-metadata">

**Author:** ![mtarifa](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mtarifa/32/848_2.png) [@mtarifa](https://forum.genieacs.com/u/mtarifa)\
**Post date:** [May 20, 2020, 9:40pm UTC](https://forum.genieacs.com/t/genieacs-1-2-cpe-keeps-in-a-reboot-loop-sended-by-acs/770/9 "2020-05-20T21:40:46Z")

</div>

Yes, i will do some captures comparing sagem vs huawei.  
Do you suggest any point, to focus? May be i can find something to get a new firmware from them.

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<div class="post-metadata">

**Author:** ![mtarifa](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mtarifa/32/848_2.png) [@mtarifa](https://forum.genieacs.com/u/mtarifa)\
**Post date:** [May 28, 2020, 4:58pm UTC](https://forum.genieacs.com/t/genieacs-1-2-cpe-keeps-in-a-reboot-loop-sended-by-acs/770/10 "2020-05-28T16:58:32Z")

</div>

Hello akcoder, seems that is not a issue on huawei. Since i see that on captures, that huawei responds ok with “Rebootresponse”.

Seems to had some bug on genieacs as, lavira says, some process keeps pending and enter in a boot loop, and do again the reboot after reboot when cpe get online.

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<div class="post-metadata">

**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\
**Post date:** [May 28, 2020, 5:49pm UTC](https://forum.genieacs.com/t/genieacs-1-2-cpe-keeps-in-a-reboot-loop-sended-by-acs/770/11 "2020-05-28T17:49:55Z")

</div>

Paste the full response from the CPE. It could be that the CPE is returning the wrong cwmp id in the soap data. I’m not sure how the very deep internals of GenieACS work to know if thats necessary.

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<div class="post-metadata">

**Author:** ![mtarifa](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mtarifa/32/848_2.png) [@mtarifa](https://forum.genieacs.com/u/mtarifa)\
**Post date:** [May 29, 2020, 4:09am UTC](https://forum.genieacs.com/t/genieacs-1-2-cpe-keeps-in-a-reboot-loop-sended-by-acs/770/12 "2020-05-29T04:09:17Z")

</div>

There are some differences, but dont know really wich is the wrong: (at left, is the goodone reboot cpe, at right the hawei response)

 ![image](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/1X/2b61d243818ee4f9f67da3047c36b6b7823c552c.png)

Thanks a lot.

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<div class="post-metadata">

**Author:** ![mtarifa](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mtarifa/32/848_2.png) [@mtarifa](https://forum.genieacs.com/u/mtarifa)\
**Post date:** [June 6, 2020, 5:28pm UTC](https://forum.genieacs.com/t/genieacs-1-2-cpe-keeps-in-a-reboot-loop-sended-by-acs/770/13 "2020-06-06T17:28:40Z")

</div>

is there a way to check if this is genieacs limitation or if the huawei is out of the norm to send the reboot response?  
may be someone that wrote genie can say: ok yes is a limitation or, you need to check with huawei, they dont send it right…

and again, many thanks for all support!

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<div class="post-metadata">

**Author:** ![miami1983](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/miami1983/32/49_2.png) [@miami1983](https://forum.genieacs.com/u/miami1983)\
**Post date:** [June 13, 2020, 11:03am UTC](https://forum.genieacs.com/t/genieacs-1-2-cpe-keeps-in-a-reboot-loop-sended-by-acs/770/14 "2020-06-13T11:03:51Z")

</div>

i have same issue when i do reset , reboot , firmware upgrade , rest default button … it do it many time ,  
i called the vendor and check with my the ACS , and told me may its a bug in your ACS as he give me another one for demo to check

what i do. going to preset and comment all tasks , so then i can press the button and its work sometimes not all times

may be its the queue table need to be improved or server resource , not know but need an answer

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<div class="post-metadata">

**Author:** ![mtarifa](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mtarifa/32/848_2.png) [@mtarifa](https://forum.genieacs.com/u/mtarifa)\
**Post date:** [July 5, 2020, 3:24pm UTC](https://forum.genieacs.com/t/genieacs-1-2-cpe-keeps-in-a-reboot-loop-sended-by-acs/770/15 "2020-07-05T15:24:42Z")

</div>

I think that some issues are ommited by who develop genie. Some cases on this forum that are newer are being response, but others (older) are not.  
May be some commercial version had the fixes, but this free arent fixed… dont know; i dont say that is a bad thing, but would just be good to know at least…

regards!

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<div class="post-metadata">

**Author:** ![zaidka](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/zaidka/32/9_2.png) [@zaidka](https://forum.genieacs.com/u/zaidka)\
**Post date:** [July 7, 2020, 9:08am UTC](https://forum.genieacs.com/t/genieacs-1-2-cpe-keeps-in-a-reboot-loop-sended-by-acs/770/16 "2020-07-07T09:08:51Z")

</div>

> [@mtarifa](#):
>
> May be some commercial version had the fixes, but this free arent fixed

I get that you’re frustrated and you’re only speculating, but such comments can be more damaging than you might realize. It’s easy to question someone’s motivations, but difficult for them to refute.

I’ve been incredibly busy the past few months and have been a poor job managing my time. I try to occasionally check the forum, but your post I skipped because it wasn’t short and concise and all that log dump pasted as regular text made it difficult to read. In any case, please share a pcap file demonstrating the issue and I’ll have a look.

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<div class="post-metadata">

**Author:** ![mtarifa](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mtarifa/32/848_2.png) [@mtarifa](https://forum.genieacs.com/u/mtarifa)\
**Post date:** [July 7, 2020, 12:05pm UTC](https://forum.genieacs.com/t/genieacs-1-2-cpe-keeps-in-a-reboot-loop-sended-by-acs/770/17 "2020-07-07T12:05:18Z")

</div>

my apologies, was not my intention to damage anything.

Regards.

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<div class="post-metadata">

**Author:** ![mannyveloso](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@mannyveloso](https://forum.genieacs.com/u/mannyveloso)\
**Post date:** [August 7, 2020, 7:53pm UTC](https://forum.genieacs.com/t/genieacs-1-2-cpe-keeps-in-a-reboot-loop-sended-by-acs/770/18 "2020-08-07T19:53:01Z")

</div>

The ONT it’s coming in on a BOOTSTRAP after the reboot. I’d check your scripts to see what’s happening, because in all probability your script is triggering a BOOTSTRAP by changing a value. The BOOSTRAP runs your script which changes that value, which triggers a BOOTSTRAP, etc.

It’s hard to see from your logs, though, because they’re sort of a mess.

To see if this is the issue, remove the script and just reboot the device with the ACS. If it doesn’t get stuck in a reboot loop then it’s your script.

If it’s the script, you’ll need to isolate what parameter is causing the device to come in on a BOOTSTRAP, which you do by changing each parameter one by one and seeing if it causes the problem.

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<div class="post-metadata">

**Author:** ![mtarifa](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mtarifa/32/848_2.png) [@mtarifa](https://forum.genieacs.com/u/mtarifa)\
**Post date:** [September 25, 2020, 2:32pm UTC](https://forum.genieacs.com/t/genieacs-1-2-cpe-keeps-in-a-reboot-loop-sended-by-acs/770/19 "2020-09-25T14:32:00Z")

</div>

With the lastest branch 1.2.1, now when i delete a ONT from huawei, it never appears anymore. Seems that when you reboot (reported issue) and then delete, keeps in a booting loop but never register as a device (i look in the mongo and it is not there).

This is my log (device is being see it):  
2020-09-25T14:30:17.747Z [INFO] 10.49.128.7 00259E-HG8247Q-485754430A21549C: Script: [Bootstrap] Huawei provisioned done, set tag Provisioned

Very estrange… i dont know where to look

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<div class="post-metadata">

**Author:** ![mtarifa](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mtarifa/32/848_2.png) [@mtarifa](https://forum.genieacs.com/u/mtarifa)\
**Post date:** [September 25, 2020, 2:53pm UTC](https://forum.genieacs.com/t/genieacs-1-2-cpe-keeps-in-a-reboot-loop-sended-by-acs/770/20 "2020-09-25T14:53:27Z")

</div>

i remove “reboot” command on script, and now the ont appears again:

2020-09-25T14:34:22.334Z [INFO] 10.49.128.7 00259E-HG8247Q-485754430A21549C: New device registered  
2020-09-25T14:35:02.771Z [INFO] 10.49.144.62 00259E-HG8247Q-485754431BC4F99C: New device registered  
2020-09-25T14:35:02.940Z [INFO] 10.48.192.4 00259E-HG8247Q-485754431084329C: New device registered

may be will be good to have the chance to send a task and not requiere to get a response… but my knowledge are limited.

regards.

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