# Genie ACS and phone devices not giving ip or mac on UI page

**URL:** <https://forum.genieacs.com/t/genie-acs-and-phone-devices-not-giving-ip-or-mac-on-ui-page/6703>\
**Category:** Uncategorized\
**Created:** [March 27, 2025, 11:19am UTC](https://forum.genieacs.com/t/genie-acs-and-phone-devices-not-giving-ip-or-mac-on-ui-page/6703 "2025-03-27T11:19:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Adriaand](https://avatars.discourse-cdn.com/v4/letter/a/bc8723/32.png) [@Adriaand](https://forum.genieacs.com/u/Adriaand)\
**Post date:** [March 27, 2025, 11:19am UTC](https://forum.genieacs.com/t/genie-acs-and-phone-devices-not-giving-ip-or-mac-on-ui-page/6703/1 "2025-03-27T11:19:44Z")

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Good day all

Thanks for everything and the support and assistance I have received by far.

I have one last challenge.

We have now over a 1000 phones loaded onto Genie ACS  
My challenge I am faced with are the following

Yealink phones doesn’t show me any MAC address on the ui index page

 ![image](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/7/7631cc1713d729fc7797896daf0510a38424b8aa.png)

I also noticed its like Genie ACS can’t pic up the mac on any parameter

 ![image](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/3/35521c6cab08a67ae2c5a4eaa85a06e23446dbeb.png)

Grandstream phones shows it exactly how I wanted  
 ![image](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/9/9bc64784baf8b147262fa16fe83b0eac499536aa.png)

My Fanvils refuse to give me details

 ![image](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/2/2cc5a5ef8e0b13d0a80695a406b826c682dbcb4d.png)

InternetGatewayDevice.WANDevice.1.WANConnectionDevice.1.WANIPConnection.1.ExternalIPAddress 192.168.8.136

also under the parameters how can I make the label is for “IP” , that it shows Device.LAN.IPAddress AND  
InternetGatewayDevice.WANDevice.1.WANConnectionDevice.1.WANIPConnection.1.ExternalIPAddress

also for mac

InternetGatewayDevice.WANDevice.1.WANConnectionDevice.1.WANIPConnection.1.MACAddress 0c383e4de4ee

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**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\
**Post date:** [March 27, 2025, 4:23pm UTC](https://forum.genieacs.com/t/genie-acs-and-phone-devices-not-giving-ip-or-mac-on-ui-page/6703/2 "2025-03-27T16:23:30Z")

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You need to refresh those values if you want them to display. This is [covered in the docs](https://docs.genieacs.com/en/latest/administration-faq.html#most-device-parameters-are-missing).