# FW upgrade error **URL:** \ **Category:** Help\ **Created:** [June 30, 2026, 12:58pm UTC](https://forum.genieacs.com/t/fw-upgrade-error/7427 "2026-06-30T12:58:24Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![tarikt](https://avatars.discourse-cdn.com/v4/letter/t/4da419/32.png) [@tarikt](https://forum.genieacs.com/u/tarikt)\ **Post date:** [June 30, 2026, 12:58pm UTC](https://forum.genieacs.com/t/fw-upgrade-error/7427/1 "2026-06-30T12:58:24Z")
Hi, I created script based environment that schedules FW upgrade action. I tried it first on one test device and although it fired Tr-069 Download (FW file) action I got very soon an error from the device (in the attachment). Then I tried to execute the same action manually (by using Push File button from the GenieACS GUI) and I got the same result. I don’t get it since I was able to upgrade FW on this type of device from the GenieACS GUI. Here is also log from the file genieacs-cwmp-access.log: tail -f genieacs-cwmp-access.log | grep 100.100.1.146 2026-06-30T12:20:00.349Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1234” informEvent=“6 CONNECTION REQUEST” informRetryCount=0 2026-06-30T12:20:00.378Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: ACS request; acsRequestId=“19f1878d6cf0000” acsRequestName=“Download” acsRequestCommandKey=“19f1878d6cf0000” 2026-06-30T12:20:00.482Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: ACS request; acsRequestId=“19f1878d6cf0100” acsRequestName=“GetParameterValues” 2026-06-30T12:20:01.171Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1234” informEvent=“7 TRANSFER COMPLETE,M Download” informRetryCount=0 2026-06-30T12:20:01.217Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: CPE request; cpeRequestId=“2154” cpeRequestName=“TransferComplete” cpeRequestCommandKey=“19f1878d6cf0000” 2026-06-30T12:20:01.218Z [WARN] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Channel has faulted; channel=“task\_6a43b470a1d3c7af20ade724” retries=0 faultCode=“cwmp.9032” faultMessage=“The upgrade processing failed!” 2026-06-30T12:21:55.202Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1234” informEvent=“6 CONNECTION REQUEST” informRetryCount=0 2026-06-30T12:21:55.257Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: ACS request; acsRequestId=“19f187a977a0000” acsRequestName=“Download” acsRequestCommandKey=“19f187a977a0000” 2026-06-30T12:21:55.673Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1234” informEvent=“7 TRANSFER COMPLETE,M Download” informRetryCount=0 2026-06-30T12:21:55.695Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: CPE request; cpeRequestId=“2154” cpeRequestName=“TransferComplete” cpeRequestCommandKey=“19f187a977a0000” 2026-06-30T12:21:55.695Z [WARN] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Channel has faulted; channel=“task\_6a43b4e36ccba91dffff7f5d” retries=0 faultCode=“cwmp.9032” faultMessage=“The upgrade processing failed!” Can you help me please in understanding what is the reason for this type of issue? Br, Tarik ![FW_upgrade_failed](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/4/42482ce7ccce27772e238e272594a15a50c6da8c.png) ---
**Author:** ![dustin](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@dustin](https://forum.genieacs.com/u/dustin)\ **Post date:** [June 30, 2026, 1:15pm UTC](https://forum.genieacs.com/t/fw-upgrade-error/7427/2 "2026-06-30T13:15:10Z")
Did you check the basics: - Can you download the firmware in your browser, using the URL? - Can you download the firmware and manually upgrade a device, using your browser, to ensure that the uploaded file is not corrupted? DR ---
**Author:** ![tarikt](https://avatars.discourse-cdn.com/v4/letter/t/4da419/32.png) [@tarikt](https://forum.genieacs.com/u/tarikt)\ **Post date:** [July 1, 2026, 10:02am UTC](https://forum.genieacs.com/t/fw-upgrade-error/7427/3 "2026-07-01T10:02:44Z")
It works when I upgrade device locally. I have 3 different FW versions and I tried each of them. I decided to delete existing FW versions on the ACS and to add them again. After that everything works correctly: 2026-07-01T09:53:07.474Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1234” informEvent=“6 CONNECTION REQUEST” informRetryCount=0 2026-07-01T09:53:07.501Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: ACS request; acsRequestId=“19f1d18b98a0000” acsRequestName=“Download” acsRequestCommandKey=“19f1d18b98a0000” 2026-07-01T09:55:18.255Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1234” informEvent=“1 BOOT” informRetryCount=0 2026-07-01T09:55:18.395Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1234” informEvent=“7 TRANSFER COMPLETE,M Download” informRetryCount=0 2026-07-01T09:55:18.413Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: CPE request; cpeRequestId=“2154” cpeRequestName=“TransferComplete” cpeRequestCommandKey=“19f1d18b98a0000” 2026-07-01T09:56:14.464Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1234” informEvent=“6 CONNECTION REQUEST” informRetryCount=0 2026-07-01T09:56:14.494Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: ACS request; acsRequestId=“19f1d1b93f60000” acsRequestName=“Download” acsRequestCommandKey=“19f1d1b93f60000” 2026-07-01T09:58:35.341Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1782899914\_0383” informEvent=“1 BOOT” informRetryCount=0 2026-07-01T09:58:35.510Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1782899915\_0886” informEvent=“7 TRANSFER COMPLETE,M Download” informRetryCount=0 2026-07-01T09:58:35.541Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: CPE request; cpeRequestId=“2154” cpeRequestName=“TransferComplete” cpeRequestCommandKey=“19f1d1b93f60000” 2026-07-01T09:59:29.164Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1782899969\_0777” informEvent=“6 CONNECTION REQUEST” informRetryCount=0 2026-07-01T09:59:29.216Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: ACS request; acsRequestId=“19f1d1e8c800000” acsRequestName=“Download” acsRequestCommandKey=“19f1d1e8c800000” 2026-07-01T10:01:42.816Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1234” informEvent=“1 BOOT” informRetryCount=0 2026-07-01T10:01:44.894Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: Inform; cpeRequestId=“1234” informEvent=“7 TRANSFER COMPLETE,M Download” informRetryCount=0 2026-07-01T10:01:44.929Z [INFO] ::ffff:100.100.1.146 503256-R281A-R2911251113001556: CPE request; cpeRequestId=“2154” cpeRequestName=“TransferComplete” cpeRequestCommandKey=“19f1d1e8c800000” It is very strange beacuse these are the same FW images like I used before ---
**Author:** ![dustin](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@dustin](https://forum.genieacs.com/u/dustin)\ **Post date:** [July 1, 2026, 12:08pm UTC](https://forum.genieacs.com/t/fw-upgrade-error/7427/4 "2026-07-01T12:08:16Z")
It’s possible the previously uploaded file was corrupted. ---
**Author:** ![tarikt](https://avatars.discourse-cdn.com/v4/letter/t/4da419/32.png) [@tarikt](https://forum.genieacs.com/u/tarikt)\ **Post date:** [July 2, 2026, 5:59pm UTC](https://forum.genieacs.com/t/fw-upgrade-error/7427/5 "2026-07-02T17:59:48Z")
No it worked properly, these are the same FW files I am working now after I deleted them from GenieACS and added them again, but I think that I know what happened. While creating that script based environment for mass FW upgrades I did some operations on DB part that takes care of FW image files. And those operations caused these issues ---
**Author:** ![dustin](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@dustin](https://forum.genieacs.com/u/dustin)\ **Post date:** [July 2, 2026, 6:11pm UTC](https://forum.genieacs.com/t/fw-upgrade-error/7427/6 "2026-07-02T18:11:33Z")
Understood. Glad you figured it out and got it working.