# Files not listed when trying to push a file

**URL:** <https://forum.genieacs.com/t/files-not-listed-when-trying-to-push-a-file/997>\
**Category:** Uncategorized\
**Created:** [September 1, 2020, 11:22am UTC](https://forum.genieacs.com/t/files-not-listed-when-trying-to-push-a-file/997 "2020-09-01T11:22:00Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![malonc](https://avatars.discourse-cdn.com/v4/letter/m/c89c15/32.png) [@malonc](https://forum.genieacs.com/u/malonc)\
**Post date:** [September 1, 2020, 11:22am UTC](https://forum.genieacs.com/t/files-not-listed-when-trying-to-push-a-file/997/1 "2020-09-01T11:22:00Z")

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Hi

I have installed a fresh server on ubuntu 18.04. All features work correctly accept I cannot push a file to the mikrotik box.  
I have uploaded the config and can view it under files but when I try the push option, it does not display the list of files.

Any ideas?

Regards

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**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\
**Post date:** [September 1, 2020, 6:24pm UTC](https://forum.genieacs.com/t/files-not-listed-when-trying-to-push-a-file/997/2 "2020-09-01T18:24:28Z")

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You need to have a file uploaded to the ACS that matches the product class of the device.

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**Author:** ![malonc](https://avatars.discourse-cdn.com/v4/letter/m/c89c15/32.png) [@malonc](https://forum.genieacs.com/u/malonc)\
**Post date:** [September 2, 2020, 7:13am UTC](https://forum.genieacs.com/t/files-not-listed-when-trying-to-push-a-file/997/3 "2020-09-02T07:13:02Z")

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Hi

Thanks. How do I find the product class of the device.

I’m using a fg8002 router and a mikrotik router.

Regards

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**Author:** ![JonasGhost](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/jonasghost/32/286_2.png) [@JonasGhost](https://forum.genieacs.com/u/JonasGhost)\
**Post date:** [September 2, 2020, 7:28am UTC](https://forum.genieacs.com/t/files-not-listed-when-trying-to-push-a-file/997/4 "2020-09-02T07:28:29Z")

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It is shown in the Device Page in the UI.

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**Author:** ![tirannilakshe](https://avatars.discourse-cdn.com/v4/letter/t/839c29/32.png) [@tirannilakshe](https://forum.genieacs.com/u/tirannilakshe)\
**Post date:** [May 14, 2021, 8:53am UTC](https://forum.genieacs.com/t/files-not-listed-when-trying-to-push-a-file/997/5 "2021-05-14T08:53:37Z")

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i need to modify existing configuration of the mikrotik router through genieacs. I am using mikrotik 2011 and i have uploaded configuration file with .rsc and .txt in to the files. but those files not show in the push file selection window.

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**Author:** ![SummaCumWilly](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/summacumwilly/32/559_2.png) [@SummaCumWilly](https://forum.genieacs.com/u/SummaCumWilly)\
**Post date:** [May 18, 2021, 11:21am UTC](https://forum.genieacs.com/t/files-not-listed-when-trying-to-push-a-file/997/6 "2021-05-18T11:21:04Z")

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When you uploaded those files, did you give the right information about the product class? You might not need to tell it the OUI but the file will need to match the product class at a minimum.

A screenshot would be handy for us to help you further.

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**Author:** ![tirannilakshe](https://avatars.discourse-cdn.com/v4/letter/t/839c29/32.png) [@tirannilakshe](https://forum.genieacs.com/u/tirannilakshe)\
**Post date:** [May 19, 2021, 9:16am UTC](https://forum.genieacs.com/t/files-not-listed-when-trying-to-push-a-file/997/7 "2021-05-19T09:16:16Z")

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thanks dear, when i add product class issue resolved