# Factory Reset detection

**URL:** <https://forum.genieacs.com/t/factory-reset-detection/600>\
**Category:** Uncategorized\
**Created:** [February 7, 2020, 3:23pm UTC](https://forum.genieacs.com/t/factory-reset-detection/600 "2020-02-07T15:23:08Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![sroehrig](https://avatars.discourse-cdn.com/v4/letter/s/7cd45c/32.png) [@sroehrig](https://forum.genieacs.com/u/sroehrig)\
**Post date:** [February 7, 2020, 3:23pm UTC](https://forum.genieacs.com/t/factory-reset-detection/600/1 "2020-02-07T15:23:08Z")

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Hi all,

I have a problem detecting 0 BOOTSTRAP Events. This was working fine for the last 2 years but now the preset is not triggered anymore. I´m using genieacs 1.1.1 with a preset configured to catch event “0 BOOTSTRAP”. Don´t know how to troubleshoot this in detail. Any suggestions? This is the debug log for this cpe:

[https://paste.ccgmbh.net/paste/SyFlv+Rn#d8+EHJD3zrMME85vTzPUxDIu8kggG6d6vjMebPSg5fG](https://paste.ccgmbh.net/paste/SyFlv+Rn#d8+EHJD3zrMME85vTzPUxDIu8kggG6d6vjMebPSg5fG)

thank you all in advance,  
Sven

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**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\
**Post date:** [February 7, 2020, 4:53pm UTC](https://forum.genieacs.com/t/factory-reset-detection/600/2 "2020-02-07T16:53:41Z")

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Can you include a screenshot of your preset? Everything in the event data from the CPE looks correct.

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**Author:** ![sroehrig](https://avatars.discourse-cdn.com/v4/letter/s/7cd45c/32.png) [@sroehrig](https://forum.genieacs.com/u/sroehrig)\
**Post date:** [February 7, 2020, 5:18pm UTC](https://forum.genieacs.com/t/factory-reset-detection/600/3 "2020-02-07T17:18:51Z")

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![preset](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/1X/5ea91f79ad64e5047cba9e3a4f8e068a373469de.png)

of course. Thanks.

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**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\
**Post date:** [February 7, 2020, 5:30pm UTC](https://forum.genieacs.com/t/factory-reset-detection/600/4 "2020-02-07T17:30:44Z")

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Everything looks right. Is there anything in the cwmp log file when you default the CPE?

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**Author:** ![sroehrig](https://avatars.discourse-cdn.com/v4/letter/s/7cd45c/32.png) [@sroehrig](https://forum.genieacs.com/u/sroehrig)\
**Post date:** [February 7, 2020, 6:49pm UTC](https://forum.genieacs.com/t/factory-reset-detection/600/5 "2020-02-07T18:49:14Z")

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Thats the problem. Everything looks good. Is there anything i can do for a closer look whats going on?

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**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\
**Post date:** [February 7, 2020, 10:49pm UTC](https://forum.genieacs.com/t/factory-reset-detection/600/6 "2020-02-07T22:49:15Z")

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There are no faults/exceptions in the cwmp log?

About the only thing I can think of would be to delete/recreate the preset. Maybe @zaidka can weigh in.