# Every time there's an error! Directory failure, Ubuntu **URL:** \ **Category:** Uncategorized\ **Created:** [February 2, 2024, 4:50am UTC](https://forum.genieacs.com/t/every-time-theres-an-error-directory-failure-ubuntu/5046 "2024-02-02T04:50:00Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![GabrielOliveira](https://avatars.discourse-cdn.com/v4/letter/g/45deac/32.png) [@GabrielOliveira](https://forum.genieacs.com/u/GabrielOliveira)\ **Post date:** [February 2, 2024, 4:50am UTC](https://forum.genieacs.com/t/every-time-theres-an-error-directory-failure-ubuntu/5046/1 "2024-02-02T04:50:00Z")
Hello! I’m here to share my frustration with you regarding my GenieACS installation. Of course, my frustration doesn’t come from the program itself but rather from my own limited experience! I apologize for my ignorance as I’m not familiar with Linux. Ubuntu 22.04 Last Version MongoDB Last Version Node.js Last Version GenieACS Last Version Here we go then. I’m trying to install GenieACS, but all four times I’ve installed it, I’ve encountered the same error! Directory error. I swear I follow the exact steps from the documentation, but because I’m a novice, **I just copy and paste everything from the website’s prompt into the terminal.** Some things result in a lack of permission, so I use the ‘sudo -i’ command and proceed with the process. I believe this might be where my potential mistake lies. However, I don’t see any other way to do it. Sorry for the following flood, but here it is: fev 02 01:38:35 tr069-Virtual-Machine systemd[1]: Started GenieACS CWMP. fev 02 01:38:35 tr069-Virtual-Machine systemd[2327]: genieacs-cwmp.service: Failed to locate executable /opt/genieacs/dist/bin/genieacs-cwmp:\> fev 02 01:38:35 tr069-Virtual-Machine systemd[2327]: genieacs-cwmp.service: Failed at step EXEC spawning /opt/genieacs/dist/bin/genieacs-cwmp\> fev 02 01:38:35 tr069-Virtual-Machine systemd[1]: genieacs-cwmp.service: Main process exited, code=exited, status=203/EXEC fev 02 01:38:35 tr069-Virtual-Machine systemd[1]: genieacs-cwmp.service: Failed with result ‘exit-code’. - - - genieacs-nbi.service - GenieACS NBI Loaded: loaded (/etc/systemd/system/genieacs-nbi.service; enabled; vendor preset: enabled) Active: failed (Result: exit-code) since Fri 2024-02-02 01:39:24 -03; 23ms ago Process: 2443 ExecStart=/opt/genieacs/dist/bin/genieacs-nbi (code=exited, status=203/EXEC) Main PID: 2443 (code=exited, status=203/EXEC) CPU: 2ms fev 02 01:39:24 tr069-Virtual-Machine systemd[1]: Started GenieACS NBI. fev 02 01:39:24 tr069-Virtual-Machine systemd[2443]: genieacs-nbi.service: Failed to locate executable /opt/genieacs/dist/bin/genieacs-nbi: N\> fev 02 01:39:24 tr069-Virtual-Machine systemd[2443]: genieacs-nbi.service: Failed at step EXEC spawning /opt/genieacs/dist/bin/genieacs-nbi: \> fev 02 01:39:24 tr069-Virtual-Machine systemd[1]: genieacs-nbi.service: Main process exited, code=exited, status=203/EXEC fev 02 01:39:24 tr069-Virtual-Machine systemd[1]: genieacs-nbi.service: Failed with result ‘exit-code’. - - - genieacs-fs.service - GenieACS FS Loaded: loaded (/etc/systemd/system/genieacs-fs.service; enabled; vendor preset: enabled) Active: failed (Result: exit-code) since Fri 2024-02-02 01:40:10 -03; 27ms ago Process: 2481 ExecStart=/opt/genieacs/dist/bin/genieacs-fs (code=exited, status=203/EXEC) Main PID: 2481 (code=exited, status=203/EXEC) CPU: 2ms fev 02 01:40:10 tr069-Virtual-Machine systemd[1]: Started GenieACS FS. fev 02 01:40:10 tr069-Virtual-Machine systemd[2481]: genieacs-fs.service: Failed to locate executable /opt/genieacs/dist/bin/genieacs-fs: No \> fev 02 01:40:10 tr069-Virtual-Machine systemd[2481]: genieacs-fs.service: Failed at step EXEC spawning /opt/genieacs/dist/bin/genieacs-fs: No\> fev 02 01:40:10 tr069-Virtual-Machine systemd[1]: genieacs-fs.service: Main process exited, code=exited, status=203/EXEC fev 02 01:40:10 tr069-Virtual-Machine systemd[1]: genieacs-fs.service: Failed with result ‘exit-code’. - - - genieacs-ui.service - GenieACS UI Loaded: loaded (/etc/systemd/system/genieacs-ui.service; enabled; vendor preset: enabled) Active: failed (Result: exit-code) since Fri 2024-02-02 01:41:08 -03; 17ms ago Process: 2527 ExecStart=/opt/genieacs/dist/bin/genieacs-ui --ui-jwt-secret x2/BIPjJ8UUV+bpmi5N7Yk4fNoyQn6mUIHe3Y1Acj4k= (code=exited, sta\> Main PID: 2527 (code=exited, status=203/EXEC) CPU: 1ms fev 02 01:41:08 tr069-Virtual-Machine systemd[1]: Started GenieACS UI. fev 02 01:41:08 tr069-Virtual-Machine systemd[2527]: genieacs-ui.service: Failed to locate executable /opt/genieacs/dist/bin/genieacs-ui: No \> fev 02 01:41:08 tr069-Virtual-Machine systemd[2527]: genieacs-ui.service: Failed at step EXEC spawning /opt/genieacs/dist/bin/genieacs-ui: No\> fev 02 01:41:08 tr069-Virtual-Machine systemd[1]: genieacs-ui.service: Main process exited, code=exited, status=203/EXEC fev 02 01:41:08 tr069-Virtual-Machine systemd[1]: genieacs-ui.service: Failed with result ‘exit-code’. ---
**Author:** ![GabrielOliveira](https://avatars.discourse-cdn.com/v4/letter/g/45deac/32.png) [@GabrielOliveira](https://forum.genieacs.com/u/GabrielOliveira)\ **Post date:** [February 2, 2024, 4:53am UTC](https://forum.genieacs.com/t/every-time-theres-an-error-directory-failure-ubuntu/5046/2 "2024-02-02T04:53:15Z")
Just to give you an idea, I’ve already created a notepad with the step-by-step codes from the website and reinstalled the system three times, but the error persists… I’ve done the installation directly with the ‘sudo -i’ terminal command all the way to the end, without this special permission, trying to merge both approaches… Unfortunately, my ignorance and lack of time have been significant obstacles! Here’s how I try to install it: 1. Sudo -i 1. sudo npm install -g genieacs@1.2.9 1. sudo useradd --system --no-create-home --user-group genieacs 1. mkdir /opt/genieacs mkdir /opt/genieacs/ext chown genieacs:genieacs /opt/genieacs/ext 1. GENIEACS\_CWMP\_ACCESS\_LOG\_FILE=/var/log/genieacs/genieacs-cwmp-access.log GENIEACS\_NBI\_ACCESS\_LOG\_FILE=/var/log/genieacs/genieacs-nbi-access.log GENIEACS\_FS\_ACCESS\_LOG\_FILE=/var/log/genieacs/genieacs-fs-access.log GENIEACS\_UI\_ACCESS\_LOG\_FILE=/var/log/genieacs/genieacs-ui-access.log GENIEACS\_DEBUG\_FILE=/var/log/genieacs/genieacs-debug.yaml NODE\_OPTIONS=–enable-source-maps GENIEACS\_EXT\_DIR=/opt/genieacs/ext 1. node -e “console.log("GENIEACS\_UI\_JWT\_SECRET=" + require(‘crypto’).randomBytes(128).toString(‘hex’))” \>\> /opt/genieacs/genieacs.env 1. sudo chown genieacs:genieacs /opt/genieacs/genieacs.env sudo chmod 600 /opt/genieacs/genieacs.env 1. mkdir /var/log/genieacs chown genieacs:genieacs /var/log/genieacs 1. sudo systemctl edit --force --full genieacs-cwmp 1. [Unit] Description=GenieACS CWMP After=network.target [Service] User=genieacs EnvironmentFile=/opt/genieacs/genieacs.env ExecStart=/usr/bin/genieacs-cwmp [Install] WantedBy=default.target 1. sudo systemctl edit --force --full genieacs-nbi 1. [Unit] Description=GenieACS NBI After=network.target [Service] User=genieacs EnvironmentFile=/opt/genieacs/genieacs.env ExecStart=/usr/bin/genieacs-nbi [Install] WantedBy=default.target 1. sudo systemctl edit --force --full genieacs-fs 1. [Unit] Description=GenieACS FS After=network.target [Service] User=genieacs EnvironmentFile=/opt/genieacs/genieacs.env ExecStart=/usr/bin/genieacs-fs [Install] WantedBy=default.target 1. sudo systemctl edit --force --full genieacs-ui 1. [Unit] Description=GenieACS UI After=network.target [Service] User=genieacs EnvironmentFile=/opt/genieacs/genieacs.env ExecStart=/usr/bin/genieacs-ui [Install] WantedBy=default.target 1. echo ‘/var/log/genieacs/_.log /var/log/genieacs/_.yaml { daily rotate 30 compress delaycompress dateext }’ | sudo tee /etc/logrotate.d/genieacs 1. sudo systemctl enable genieacs-cwmp sudo systemctl start genieacs-cwmp sudo systemctl start genieacs-cwmp At step 18, I always test, and it gives an error… ---
**Author:** ![GabrielOliveira](https://avatars.discourse-cdn.com/v4/letter/g/45deac/32.png) [@GabrielOliveira](https://forum.genieacs.com/u/GabrielOliveira)\ **Post date:** [February 3, 2024, 5:56am UTC](https://forum.genieacs.com/t/every-time-theres-an-error-directory-failure-ubuntu/5046/3 "2024-02-03T05:56:30Z")
Hello! I managed to solve it. The solution involved changing the directory in the ‘‘ExecStart’’ to the following: sudo systemctl edit --force --full genieacs-cwmp ExecStart=/usr/local/lib/node\_modules/genieacs/bin/genieacs-cwmp sudo systemctl edit --force --full genieacs-nbi ExecStart=/usr/local/lib/node\_modules/genieacs/bin/genieacs-nbi sudo systemctl edit --force --full genieacs-fs ExecStart=/usr/local/lib/node\_modules/genieacs/bin/genieacs-fs sudo systemctl edit --force --full genieacs-ui ExecStart=/usr/local/lib/node\_modules/genieacs/bin/genieacs-ui ---
**Author:** ![RuBot404](https://avatars.discourse-cdn.com/v4/letter/r/ecc23a/32.png) [@RuBot404](https://forum.genieacs.com/u/RuBot404)\ **Post date:** [June 8, 2025, 7:14am UTC](https://forum.genieacs.com/t/every-time-theres-an-error-directory-failure-ubuntu/5046/5 "2025-06-08T07:14:34Z")
Thanks Gabriel!